Hustler
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55 Messages
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1.4K Points
Trend Micro Security 2017 (11.0) - Hotfixes
It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes.
We will keep this page updated as soon as a new fix is available.
We will keep this page updated as soon as a new fix is available.
social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: September 22, 2016
Problem Description: Version 11.0 of Trend Micro Titanium automatically blocks email messages that contain a large number of X-headers.
Where to get the fix? [Hotfix] Dangerous Email blocked message from Trend Micro Security
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: September 8, 2016
Problem Description: Accessing an Oracle(TM) server from a computer protected by version 11.0 of Trend Micro Titanium might take a long time.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: September 8, 2016
Problem Description: You may have trouble running the 2013 version of the True Image program on computers protected by version 11.0 of Trend Micro Titanium.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: September 22, 2016
Problem Description: "[0x7FFEB62770E3] ANOMALY" error message appears when running commands in Command Prompt
Where to get the fix? [Hotfix] "[0x7FFEB62770E3] ANOMALY" error message appears when running commands in Command Prompt
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 7, 2016
Problem Description: You may encounter a blue screen of death (BSoD) and have your computer restart after installing version 11.0 of Trend Micro Titanium if you use Microsoft Visual Studio on a computer running Microsoft Windows 10. Restarting the computer does not solve the problem.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 6, 2016
Problem Description: Trend Micro Security Service 11.0 may restart unexpectedly after displaying the "Starting your protection" message when you browse certain websites.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 25, 2016
Problem Description: The JDL program triggers the "ZwCreateMutant" process repeatedly within a short period of time, which slows down version 11.0 of Trend Micro Titanium.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 28, 2016
Problem Description: You may encounter the "#1603, 3002, 0xe022000b" error while installing version 11.0 of Trend Micro Security Software on your computer.
Where to get the fix? "Installation Incomplete... Error Code: #1603, 3002, 0xe022000b" appears when installing Trend Micro Security
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 21, 2016
Problem Description: Your computer may stop with a Blue Screen of Death (BSoD) with Eyes event buffering enabled because the kernel stack becomes too large.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 27, 2016
Problem Description: The User Mode Hooking (UMH) feature in version 11.0 of Trend Micro Titanium cannot hook processes because the DeviceLock feature patches code before UMH can hook the processes. Also, Trend Micro Titanium may stop unexpectedly because UMH uses a null pointer.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 31, 2016
Problem Description: You might have to wait for almost half a minute when trying to get remote access to Microsoft(TM) Office(TM) files stored on a shared drive on a computer protected by version 11.0 of Trend Micro Titanium.
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: November 18, 2016
Problem Description: The Quick Scan in version 11.0 of Trend Micro Security Software might not detect Microsoft(TM) Internet Explorer(TM) cookies on computers running Microsoft Windows(TM) 10 Redstone. This may happen because the extension name of these files changed from ".txt" to ".cookie" in this version.
Where to get the fix? [Hotfix] Trend Micro Security 2017 scan is unable to detect and delete browser cookies
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: November 15, 2016
Problem Description: Version 11.0 of Trend Micro Titanium may stop unexpectedly while sending a large event log file to the database. This problem happens when the size of a decrypted string exceeds the amount of memory available, which triggers a bad allocation exception error.
Where to get the fix? [Hotfix] Trend Micro Security 2017 repeatedly ask you to restart your computer after removing ADW_BROWSEFOX_FA220004.UVPA
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: October 31, 2016
Problem Description: You may have trouble opening and playing an online game from the "http://msgo.bandainamco-ol.jp/ZprojectLP/" website on computers protected by version 11.0 of Trend Micro Titanium after enabling User Mode Hooking (UMH).
Where to get the fix? Contact Technical Support to request for this fix.
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social_customer_service_team
Hustler
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55 Messages
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1.4K Points
8 years ago
Date released: November 9, 2016
Problem Description: Your computer may stop unexpectedly and blue screen of death (BSOD) may appear after you install version 11.0 of Trend Micro Titanium and enable the Eyes Event Buffering function.
Where to get the fix? Contact Technical Support to request for this fix.
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