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Brand User

Hi @William B.Powell and welcometo the Trend Micro Community!Thank you for letting us know about your question.Regarding with your concern about "HEUR_JPG.A" is a Trend Micro heuristic detection for suspicious JPG(image) files. This detected fil

tm_pat

 commented 

7 years ago

 to the conversation: 

0

Can anyone tell me about the HEUR_JPG.A virus?

Problem

Brand User

Hi airexcel,Thank you for posting your concern here and welcome to the Trend Micro Home users community!Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?If not,

tm_victor

 commented 

6 years ago

 to the conversation: 

0

INFORMATION THERE BUT UNOPENABLE

Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?

Question

Brand User

Hello Max Slo, thank you for helping the community!You are right with that. You can check links on any web page you visit by moving your mouse cursor over the link for a moment, and the rating will appear. Feel free to open Safe pages. You shoul

tm_onini

 commented 

6 years ago

 to the conversation: 

0

0

I am not getting the green arrow that tells me the site is safe!!

Problem

Brand User

Hi dot_horth,Thank you for posting here and welcome to Trend Micro Community!We would like to know how can we assist regarding your concern.If in case you are inquiring on how to install the Trend Micro Maximum Security, you may refer to this link be

tm_victor

 commented 

6 years ago

 to the conversation: 

0

0

the anti virue That I bought was for two Maximimum securrity

Question

Brand User

Hello mark.vandendries and thank you for your reply! The troubleshooting provided by VEN is to restart the components of your Trend Micro Program. It is not just about turning off and turning on the Trend Micro Security. Please try it first

tm_son

 commented 

6 years ago

 to the conversation: 

0

0

Latest version (Trend Mirco) for PC needs DE BUGGING.

My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.

Question

Brand User

Hello mark.vandendries and thank you for your reply! Glad to hear everything's working now! If you have other questions or encounter product issues in the future, please do not hesitate to contact us in this community.All the best. Tre

tm_son

 commented 

6 years ago

 to the conversation: 

0

0

Latest version (Trend Mirco) for PC needs DE BUGGING.

My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.

Question

Brand User

Hi Eule,It's nice to know that the workaround corrected the problem on your Trend Micro Password Manager app.If you have any other concern or question, feel free to reach out to us. ^_^Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

Password Manager Android app will not accept CORRECT master password after re-installation of app

The Password Manager phone app for Android no longer synced my passwords - new passwords I entered on my PC were not available on the phone. It still worked with the old ones, though.Therefore I installed the latest version of the Password Manager App for Android.I signed into my Trend Micro Account

Problem

Brand User

Hello jakeac710,Welcome to the Community.Please do as Tom Emmelot suggested. If you will still encounter the same issue after doing so, please let us know so we can provide you with a necessary fix. Thank you.Regards,Pat

tm_pat

 commented 

5 years ago

 to the conversation: 

0

0

how do i set up (initate) the Micro Trend Tool Bar Using Google Chrome

Trend Micro Toolbar                 How do I initiate it.

Question

Brand User

Hello jamil,We're sorry to hear that you experience this issue with our software. Please follow the steps in this thread and let us  know if you will still encounter the same scenario.Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Sorry to hear about that samantha.feinglass.If the steps from the official reply didn't work for you, this will: Reinstalling the latest version of Trend Micro Security programRegards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi ccarni1,Sorry to hear that you encounter this problem.Let us know if the solution from our Official Reply will work for you.Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi carpenter_kim_erin,We're sorry to hear that you encounter this problem. Please try the solution provided in this thread.Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi bbeverley1767,Sorry to hear about this. Please follow the steps on this thread and please let us know if you will encounter the same issue.Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi kpclement118,Welcome to the Trend Micro Home Users Community!Your subscription has been successfully renewed and it's now due to expire on 07/25/2020. For the notices to update the program, can you try to manually download the update by follo

tm_reine

 commented 

4 years ago

 to the conversation: 

0

0

I updated my virus protection on July 18th and I still keep getting notices to update.

Question

Brand User

Hi rbrinks,Would you mind performing as well this check of the Trend Micro program component?1. Open Trend Micro console.2. Go to “About Your Software”.3. Click on “Component Versions”.4. Check if Program Inspection Core Pattern (tmumh.ptn) is update

tm_victor

 commented 

6 years ago

 to the conversation: 

0

0

TrendMicro MaximumSecurity 12 crash the Microsoft Edge on my system

After updating to Version Trend MicroMaximum Version 12.0.1153. The Microsoft Edge explorer hangs and crashes every time. I have already done a complete deinstallation and Reinstallation from this.Also with the tools MRemnantFileRemoveTool and RegKeyFolderPermissionRecover and deleting all files in

Problem

Brand User

Hello sarah and welcome to the Community!Thank you for letting us know about this question that you have in mind. Allow us to assist you with this matter.For your concern, you may simply disable the Trend Micro toolbar in your Trend Micro progra

tm_pat

 commented 

6 years ago

 to the conversation: 

0

0

gmail

I would like to disable Trend Micro Antivirus in my gmail. I use gmail as my primary email and I also use a digital signature in my email. The Trend Micro Antivirus scan check graphics are visible in the URLs that I use as part of my email signature. How do I disable the scan in gmail?

Question

Brand User

Hello rjpitera and welcome to the Community!Thank you for letting us know about this concern. Apologies for the inconvenience.For your concern about the Automatic Renewal, we suggest that you proceed with your renewal and then we'll take care of

tm_pat

 commented 

6 years ago

 to the conversation: 

0

0

Automatic renewal

Everywhere I try to buy Trend Micro Internet security, they won't let me unless I agree to automatic renewal.....which I don't want to do. So I guess I just won't buy it.

Question

Brand User

Hallo @info und willkommen in der Gemeinde!Wir würden gerne die vollständige Fehlermeldung kennen, die Sie über die Nachricht "Schutz beendet" erhalten haben. Kann ich auch wissen, ob es irgendwelche neuere Software gibt, die Sie möglicherweise

tm_victor

 commented 

7 years ago

 to the conversation: 

0

0

Schutz deaktiviert

Ich arbeite auf einem Laptop mit Win7 und vor 2 Tagen ist mein altes TrendMicro Maximum Security abgelaufen. Jetzt habe ich ein neues Internet Security 2017 installiert und immer nach dem Starten deaktiviert sich das Programm nach wenigen Minuten selbst. Was kann ich machen bzw. wo ist der Fehler.Me

Problem

Brand User

Hi piotrg68n,Provided you a response to this concern, refer to this thread: Hi! I DO NOT need to protect somethig non existing. Thank you!- Reine

tm_reine

 commented 

4 years ago

 to the conversation: 

0

0

How to remove non existing computer from the protected devices list?

How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it

Question

Brand User

Hi jvhoelz and welcome to the community!I think this is what you are looking for:Resetting the Master Password of Password ManagerNow if you've already reset your master password and wish to retrieve your old passwords, unfortunately, it will no

tm_jb

 commented 

6 years ago

 to the conversation: 

0

0

I tried to enter a new Master Email and pushed a wrong button. How can I start over after I have learned how to use it? Help -

I have just made and tried to install a new master password. I evidently checked a wrong box and there are a lot of unprotected passwords. Is there any way that I can cancel the master password and start over?

Problem