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Brand User

Hi kmil2560 and welcome to the community!I think you mean that Google maps and "whereis" aren't working correctly when TM is on? Have you tried disabling the Trend Micro program to see if it interfering with the websites mentioned:Disabling or e

 commented 

6 years ago

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MAPS or directions

I am trying to connect to google maps or "whereis" for directions and no maps are showing - I cannot see any exceptions in the security report.

Question

Brand User

Hi lizlogan51, ​ That's good to know. This would explain the system maintenance that we had recently. ​ If you have any other questions, feel free to post it here. ​ ~Pia

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No longer receiving updates

About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?

Problem

Brand User
Brand User

Hi StevenBadeau,   Welcome to Trend Micro Community.We tried to replicate the issue here on our end. Jacsdergisi.com is a malicious website categorized as Pornography, Trend Micro should block it.May I ask what is the version of Trend Micro

 commented 

5 years ago

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I have a virus or malware trend did not block: Jacsdergisi.com. Help!

I have a virus or malware trend did not block: Jacsdergisi.com. I'm getting this message: Defender protected your PC! Click to see detailed report. Google Chrome - jacsdergisi.com

Problem

Brand User

Hi arjanvandongen, To help you with this, would you be able to provide me with the following?   1. Whats the Mac OS version of your machine? 2. What were the issues you encountered when Trend Micro was still installed on your Mac? 3. What

 commented 

5 years ago

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Stopped with Trend Micro on my Macbooks Pro

Since last update today from Apple OS on my MacBook Pro's they did not work anymore protectively. After fighting the debug screens and complaining about Apple it seems to be my Trend Micro™ Maximum Security 2020 Software. I removed this from the Mac Books, and yes! We are back in bossiness!So n

Problem

Brand User
Brand User

Hi chulufox and welcome to the community!I was able to check the program installed on your computer. Based on our records your HP-Laptop is still running on the Version 11.0.Possibly the upgrade did not push through on your computer.Current

 commented 

6 years ago

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Trend Micro Maximum Security not updating, should I be worried?

Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium.Tried updating the programme 3 times today but the programme failed to update to todays date. Still showing "current as at 19 February 2018". Should I be worried? Is there anything I can do?

Problem

Brand User

Hi liam.osborne95 and Welcome to the Community!Thank you for bringing this to our attention.For futher instructions you can refer to this link below.“Starting your protection” appears from the Trend Micro programHope this helps!Trend Micro Home

 commented 

6 years ago

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please lend a hand

Hi, My Trend maximum security will not open at all and is stuck saying "starting your protection... please wait". What do i do? i think i have a virus

Problem

Brand User
Brand User

Hi airexcel,Thank you for posting your concern here and welcome to the Trend Micro Home users community!Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?If not,

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INFORMATION THERE BUT UNOPENABLE

Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?

Question

Brand User
Brand User
Brand User

Hello mark.vandendries and thank you for your reply! The troubleshooting provided by VEN is to restart the components of your Trend Micro Program. It is not just about turning off and turning on the Trend Micro Security. Please try it first

 commented 

6 years ago

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Latest version (Trend Mirco) for PC needs DE BUGGING.

My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.

Question

Brand User

Hello mark.vandendries and thank you for your reply! Glad to hear everything's working now! If you have other questions or encounter product issues in the future, please do not hesitate to contact us in this community.All the best. Tre

 commented 

6 years ago

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Latest version (Trend Mirco) for PC needs DE BUGGING.

My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.

Question

Brand User

Hi Eule,It's nice to know that the workaround corrected the problem on your Trend Micro Password Manager app.If you have any other concern or question, feel free to reach out to us. ^_^Regards,Pat

 to the conversation: 

Password Manager Android app will not accept CORRECT master password after re-installation of app

The Password Manager phone app for Android no longer synced my passwords - new passwords I entered on my PC were not available on the phone. It still worked with the old ones, though.Therefore I installed the latest version of the Password Manager App for Android.I signed into my Trend Micro Account

Problem

Brand User
Brand User

Hello jamil,We're sorry to hear that you experience this issue with our software. Please follow the steps in this thread and let us  know if you will still encounter the same scenario.Regards,Pat

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My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Sorry to hear about that samantha.feinglass.If the steps from the official reply didn't work for you, this will: Reinstalling the latest version of Trend Micro Security programRegards,Pat

 to the conversation: 

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My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem

Brand User

Hi ccarni1,Sorry to hear that you encounter this problem.Let us know if the solution from our Official Reply will work for you.Regards,Pat

 to the conversation: 

0

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem