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Brand User

Hallo @info und willkommen in der Gemeinde!Wir würden gerne die vollständige Fehlermeldung kennen, die Sie über die Nachricht "Schutz beendet" erhalten haben. Kann ich auch wissen, ob es irgendwelche neuere Software gibt, die Sie möglicherweise

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Schutz deaktiviert

Ich arbeite auf einem Laptop mit Win7 und vor 2 Tagen ist mein altes TrendMicro Maximum Security abgelaufen. Jetzt habe ich ein neues Internet Security 2017 installiert und immer nach dem Starten deaktiviert sich das Programm nach wenigen Minuten selbst. Was kann ich machen bzw. wo ist der Fehler.Me

Problem

Brand User

Hi piotrg68n,Provided you a response to this concern, refer to this thread: Hi! I DO NOT need to protect somethig non existing. Thank you!- Reine

 commented 

3 years ago

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How to remove non existing computer from the protected devices list?

How to remove non existing computer from protected devices list? I no longer have the laptop (phisicaly destroyed) but trend micro have no option to remove it

Question

Brand User
Brand User

By the way,We have released a newer version of the Trend Micro program.You may check it on this link - Upgrading Trend Micro Security software to the latest versionHave a great weekend! :)

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Trend Dies During Scan

Trend Micro Antivirus+ intermittently seems to die during manual full scan and not provide any results (e.g. no pop-up with a green check mark).I can't find any history or logs to verify if Trend died or if the scan completed.How can I view and verify the results of the most recent scan(s)?PC device

Problem

Brand User
Brand User

Hi pjamas16,We are sorry to hear about your experience.Just like to know how Trend Micro Maximum Security downloads files from your Dropbox? Can you send a screenshot of what's happening for us to further check it here? To take a screenshot, her

 commented 

3 years ago

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How to stop Trend Micro Maximum Security from downloading files from my Dropbox account

How to stop Trend Micro Maximum Security from downloading files from my Dropbox account and making them local when I haven't checked them as local? Dropbox advise that anti virus products can do this and when I uninstalled Trend Micro the downloading ceased. Can someone advise how I can stop thi

Problem

Brand User

Hello jillted2,We're sorry to hear of your experience.Please make sure that your iPhone's Country/Region is in Australia. I found an article from Apple's official support that can help. You may check this out: https://support.apple.com/en-us/HT2

 commented 

4 years ago

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adding another device

I have Trend Max which takes up to 6 devices. Wnen I try to add my iphone app I get a message that it is not available in Australia . What is going on? I am steered to the UK site but a search reveals nothing.

Problem

Brand User
Brand User

Hi, Kimster07Try to check first what start-up programs are enabled on your computer. To do that, you may follow the steps below:1. Open Task Manager. (Ctrl + Alt + Del) or right click on your taskbar and select "Task Manager".2. Select the "Startup"

 commented 

4 years ago

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The battery time has been affected ever since I've installed Trend Micro. ALso it increases the startup time for every thing on my laptop.

I'm using a Dell Inspiron 15 5000 Series. Windows 10 Home Single2018 Microsoft CorporationPROCESSORIntel(R) Core(TM) i5-8250U CPU @ 1.60GHzRAM8.00 GBSYSTEM TYPE64-bit Operating System, x64-based processorTrend Micro Maximum Security.Version:15.0.1231 - USOG267001.5640 (Component versions)Type:F

Problem

Brand User
Brand User

Created new thread Please reference the new conversation here: Scheduled Scan is not working

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Scheduled Scan is NOT working

It appears as if the Scheduled Scan is NOT working. I've looked for info on the site, bu they just keep pointing to screen savers and hibernation modes. My computer has hibernation turned off. Is Trend saying that since I password my screensaver, it won't run a scheduled scan. HELP.

Question

Brand User

Hello cdjzin,Sorry to hear about this experience. Please try the fix from this page: [Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settingsRegards,Pat

 commented 

4 years ago

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Green text for safe sites during searches no longer displayed. Why?

When I did a search using Firefox before, such as using Google, then the results that were safe were in green text and the Trend Micro logo was displaced in the upper right. That no longer is happening. Why?

Problem

Brand User

You are very welcome! Always happy to help out. Feel free to comeback if anything else happens.

 commented 

6 years ago

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ETA for Trend Micro 2017

In youtube I saw that Trend Micro 2017 is in the beta 2 stage https://www.youtube.com/watch?v=-3geMqqLytE. When will the final release come out? Will be close to the end of this year Nov-December? Also I did some research on the internet for the 2017 release and I came across this http://store.trend

Question

Brand User

Official Response

@Amir - Thank you for helping out!@ahsan.sabbir - You may try out this other guide intended for Maximum Security. That should allow you to upgrade to the 2017 version. Please let us know if anything strange happens!

 commented 

6 years ago

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ETA for Trend Micro 2017

In youtube I saw that Trend Micro 2017 is in the beta 2 stage https://www.youtube.com/watch?v=-3geMqqLytE. When will the final release come out? Will be close to the end of this year Nov-December? Also I did some research on the internet for the 2017 release and I came across this http://store.trend

Question

Brand User
Brand User

Hi @reverendsteve50,Thank you for posting your concern here.We are sorry to hear that you are encountering Installation Incomplete Error Code: #1603, 3002 0xe0220019. Please know that the reason why you got the said error code may be due to

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Everything was fine until.....

Hi, My TM Max has stopped working altogether. I have tried to uninstall/reinstall multiple times. I still get an error #1603, 3002 0xe0220019. As such I am unable to complete reinstallation and have no security protection at this time.

Problem

Brand User
Brand User

Hi robloxgamer25394,I see that you have contacted our Technical Support and one of our engineers already emailed you regarding this case. If you have any questions or other concerns you can just refer to case number 00188103.~Pia

 commented 

4 years ago

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Trendmicro not really excluding programs

I just bought an one year license of Trend Micro Maximum Security 2019 and I realized I'm encountering issues with file exclusions. The issue is that it will exclude the folder and files but when I run the file it will instantly delete it. The sole purpose of the purchase of this software was to get

Problem

Brand User

Hi kuch57 and welcome to the community!Have you tried the guide shown below? You may also want to check if the "location services" of your device is on."Unable to refresh" | "Unable to sound an alarm" error messages appear when using the Refresh

 commented 

5 years ago

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Find your device not working

I have tried either sending a signal or finding my device and it has not worked since September. It keeps telling me.....Unable to refresh. This feature is currently unavailable. Please try again later. I have been getting this error for a couple weeks already.

Question