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Hello john,The instructions here can also help you: Resolving website redirection issuesRegards,Pat

tm_pat

commented

6 years ago

to the conversation:

freeliveradio

Remove freeliveradio.co

Question

Hello scrufter71! Thanksfor contacting us in community! Regarding your question on how to update your credit information, You will have to contact our Online Merchant partner which is Digital River to have it changed for you. You can contact the

tm_son

commented

7 years ago

to the conversation:

Hi how do I update my credit card details I am registered for Auto renewal

How do I update my C/Card details, my credit card has changed.

Question

Hi jshp,Sorry to hear about your experience. Can you check if you have added the whole folder of the program in the exception list? You may also try this solution:1. Show hidden files and folders.2. Add C:\Program Files\WindowsApps\Microso

tm_pia

commented

5 years ago

to the conversation:

age of empires definitive edition crashing

ihave been experiencing the known problem regarding age of empires definitive edition crashing because of Trend Micro and have tried adding the folder to the exception list yet the issue keeps happening.

Problem

Hi kmil2560 and welcome to the community!I think you mean that Google maps and "whereis" aren't working correctly when TM is on? Have you tried disabling the Trend Micro program to see if it interfering with the websites mentioned:Disabling or e

tm_jb

commented

6 years ago

to the conversation:

MAPS or directions

I am trying to connect to google maps or "whereis" for directions and no maps are showing - I cannot see any exceptions in the security report.

Question

Hi lizlogan51, That's good to know. This would explain the system maintenance that we had recently. If you have any other questions, feel free to post it here. ~Pia

tm_pia

replied

5 years ago

to the conversation:

No longer receiving updates

About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?

Problem

Hi liz.logan.51, Thank you for your immediate response. We have already informed our senior engineers about this concern and as of the moment, they are still checking on this. We'll let you know once we have heard from them. ~Pia

tm_pia

commented

5 years ago

to the conversation:

No longer receiving updates

About a week ago, all notifications from the forum just stopped. How do I get the notifications back again?

Problem

Hi StevenBadeau, Welcome to Trend Micro Community.We tried to replicate the issue here on our end. Jacsdergisi.com is a malicious website categorized as Pornography, Trend Micro should block it.May I ask what is the version of Trend Micro

tm_lila

commented

5 years ago

to the conversation:

I have a virus or malware trend did not block: Jacsdergisi.com. Help!

I have a virus or malware trend did not block: Jacsdergisi.com. I'm getting this message: Defender protected your PC! Click to see detailed report. Google Chrome - jacsdergisi.com

Problem

Hi arjanvandongen, To help you with this, would you be able to provide me with the following? 1. Whats the Mac OS version of your machine? 2. What were the issues you encountered when Trend Micro was still installed on your Mac? 3. What

tm_pia

commented

5 years ago

to the conversation:

Stopped with Trend Micro on my Macbooks Pro

Since last update today from Apple OS on my MacBook Pro's they did not work anymore protectively. After fighting the debug screens and complaining about Apple it seems to be my Trend Micro™ Maximum Security 2020 Software. I removed this from the Mac Books, and yes! We are back in bossiness!So n

Problem

Hi arandallsmith, welcome to the community!May I verify if the update is for the Trend Micro program or for the computer's operating system. If there is any message or error message provided, please provide it as well. We'll be waiting for your

tm_phebs

commented

6 years ago

to the conversation:

Every time I try to shut my computer down I now get a message "update and shut down". It never updates.

Same as title... I have an HP computer. I have no idea what version of Trend Micro I have... don't you?

Problem

Hi chulufox and welcome to the community!I was able to check the program installed on your computer. Based on our records your HP-Laptop is still running on the Version 11.0.Possibly the upgrade did not push through on your computer.Current

tm_onini

commented

6 years ago

to the conversation:

Trend Micro Maximum Security not updating, should I be worried?

Running Trend Micro Maximum Security on an HP Laptop, Windows 10 Home Premium.Tried updating the programme 3 times today but the programme failed to update to todays date. Still showing "current as at 19 February 2018". Should I be worried? Is there anything I can do?

Problem

Hi liam.osborne95 and Welcome to the Community!Thank you for bringing this to our attention.For futher instructions you can refer to this link below.“Starting your protection” appears from the Trend Micro programHope this helps!Trend Micro Home

tm_ven

commented

6 years ago

to the conversation:

please lend a hand

Hi, My Trend maximum security will not open at all and is stuck saying "starting your protection... please wait". What do i do? i think i have a virus

Problem

Hi @William B.Powell and welcometo the Trend Micro Community!Thank you for letting us know about your question.Regarding with your concern about "HEUR_JPG.A" is a Trend Micro heuristic detection for suspicious JPG(image) files. This detected fil

tm_pat

commented

7 years ago

to the conversation:

Can anyone tell me about the HEUR_JPG.A virus?

Problem

Hi airexcel,Thank you for posting your concern here and welcome to the Trend Micro Home users community!Regarding the software that you are trying to download and install, are you downloading it from the Adobe Acrobat Reader DC download page?If not,

tm_victor

commented

7 years ago

to the conversation:

INFORMATION THERE BUT UNOPENABLE

Trend Micro Maximum Security program is not allowing Adobe Acrobat Reader DC software to download and that prevents me from being able to open .PDF files and attachments. How do I change settings to allow software downloads?

Question

Hello Max Slo, thank you for helping the community!You are right with that. You can check links on any web page you visit by moving your mouse cursor over the link for a moment, and the rating will appear. Feel free to open Safe pages. You shoul

tm_onini

commented

6 years ago

to the conversation:

I am not getting the green arrow that tells me the site is safe!!

Problem

Hi dot_horth,Thank you for posting here and welcome to Trend Micro Community!We would like to know how can we assist regarding your concern.If in case you are inquiring on how to install the Trend Micro Maximum Security, you may refer to this link be

tm_victor

commented

7 years ago

to the conversation:

the anti virue That I bought was for two Maximimum securrity

Question

Hello mark.vandendries and thank you for your reply! The troubleshooting provided by VEN is to restart the components of your Trend Micro Program. It is not just about turning off and turning on the Trend Micro Security. Please try it first

tm_son

commented

7 years ago

to the conversation:

Latest version (Trend Mirco) for PC needs DE BUGGING.

My computer downloaded the latest version (Trend Mirco). It worked once and now says " You cannot get started on this until you have finished recieving an update or running a scan. Please try again later" it has completed its updates and its been three days and the Security app does not work.

Question

Hello mark.vandendries and thank you for your reply! Glad to hear everything's working now! If you have other questions or encounter product issues in the future, please do not hesitate to contact us in this community.All the best. Tre

tm_son

commented

7 years ago

to the conversation:

Latest version (Trend Mirco) for PC needs DE BUGGING.

Question

Hi Eule,It's nice to know that the workaround corrected the problem on your Trend Micro Password Manager app.If you have any other concern or question, feel free to reach out to us. ^_^Regards,Pat

tm_pat

replied

6 years ago

to the conversation:

Password Manager Android app will not accept CORRECT master password after re-installation of app

The Password Manager phone app for Android no longer synced my passwords - new passwords I entered on my PC were not available on the phone. It still worked with the old ones, though.Therefore I installed the latest version of the Password Manager App for Android.I signed into my Trend Micro Account

Problem

Hello jakeac710,Welcome to the Community.Please do as Tom Emmelot suggested. If you will still encounter the same issue after doing so, please let us know so we can provide you with a necessary fix. Thank you.Regards,Pat

tm_pat

commented

6 years ago

to the conversation:

how do i set up (initate) the Micro Trend Tool Bar Using Google Chrome

Trend Micro Toolbar How do I initiate it.

Question

Hello jamil,We're sorry to hear that you experience this issue with our software. Please follow the steps in this thread and let us know if you will still encounter the same scenario.Regards,Pat

tm_pat

replied

6 years ago

to the conversation:

My Trend has been "Downloading an update" for the last 3 hours.

My Trend has been "Downloading an update" for the last 3 hours. On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?(Maximum security 15.0... Win10.)

Problem