A
Neophyte

Neophyte

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3 Messages

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80 Points

Wednesday, October 30th, 2019 12:04 PM

Closed

Stopped with Trend Micro on my Macbooks Pro

Since last update today from Apple OS on my MacBook Pro's they did not work anymore protectively. After fighting the debug screens and complaining about Apple it seems to be my Trend Micro™ Maximum Security 2020 Software. I removed this from the Mac Books, and yes! We are back in bossiness!

So no Trend Micro anymore on my Mac's because TM and Apple seems not to be keep each other updating about software releases.

4 Messages

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48 Points

4 years ago

Same here. After uninstalling Trend Micro - I was able to work again with my MacBook Pro. It seems, that Trend Micro is not compatible with macos 10.5.1.

Brand User

Legend

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682 Messages

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10.1K Points

Hi, ruettimac.

 

Can you clarify your macOS version, please? Because upon checking your record, you have installed the latest version of Trend Micro Antivirus for Mac that will not work on macOS 10.5.1, as what you have provided.

 

Awaiting your response.

 

- Kim

4 Messages

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48 Points

This is macos 10.15.1 - sorry for the confusion. After the update, my MacBook Pro was not usable anymore. I triggered a manual update for Trend Micro. But this did not help. Do you have an idea when you provide and updated version?

Brand User

Prodigy

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268 Messages

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3.5K Points

4 years ago

Hi arjanvandongen,

 

To help you with this, would you be able to provide me with the following?

 

1. Whats the Mac OS version of your machine?

2. What were the issues you encountered when Trend Micro was still installed on your Mac? 
3. What was the error message Trend Micro Security program displayed?

4. Was your Trend Micro Security program on its latest version when this happened?

 

Awaiting your response.

 

~Pia

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