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eule's profile

2 Messages


130 Points

Wednesday, November 7th, 2018 12:16 PM


Password Manager Android app will not accept CORRECT master password after re-installation of app

The Password Manager phone app for Android no longer synced my passwords - new passwords I entered on my PC were not available on the phone. It still worked with the old ones, though.
Therefore I installed the latest version of the Password Manager App for Android.
I signed into my Trend Micro Account as asked.
And now the App will not accept my Master Password and - yes, of course - I verified beyond any doubt that it was the correct password.
Could it be that the new version of the app no longer supports special characters? And wouldn't that be an awfully weak performance for an app that is supposed to make your passwords safer?

My current sentiment: RUFKM

By the way: the master password still works fine on my PC.

Technical stuff:
Phone: Huawei P10 lite, Android 8.0

Edit: Since I saw it in a different thread: my password is shorter than 20 characters. This can't be the issue.



61 Messages


1.4K Points

5 years ago

Hi Eule, and welcome to the community!

I'm sorry to hear that you are having trouble with your Master Password. 

You can try to sign out of your Password Manager account then sign in again after. Then enter your Master Password. 

Let me know how it goes. 


2 Messages


130 Points

5 years ago

Thank you TM_Mac, it worked. I haven't a clue how but it worked. I typed in the password through my PC keyboard, not on the phone and apparently this did the trick. Maybe there is a problem with the German keyboard layout in Android. I don't know (and frankly don't care now that my problem is solved). :-)

Edit: I have this little app that lets me control my phone through the PC and it's really handy whenever I run into problems. 
Brand User



703 Messages


11.4K Points

Hi Eule,

It's nice to know that the workaround corrected the problem on your Trend Micro Password Manager app.

If you have any other concern or question, feel free to reach out to us. ^_^


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