Official

Accepted

Unanswered

Advanced Filters

Search Results (7.3K)

Most Recent
Selected Most Recent

Closed

Regular scam texts

I have received regular scam texts about unpaid vehicle tolls, e-tag tolls, undeliverable package texts, package cannot be delivered and scam Linkt toll texts. I have enabled the sms filtering feature with this app but so many are still coming through. All the ones that used to be filtered to my spa

Question

60

4

Closed

Trend Micro Mobile Security for Android version 16.2 — Now Available!

  Trend Micro Community!   Discover the latest in Trend Micro Mobile Security for Android! Explore enhanced features to keep your devices secure. Check out the release notes for all the details. #AndroidSecurity     Trend Micro Mobile Security version 16.2.0.5098 Release Notes &n

Announcements

424

1

0

Accepted Solution

Closed

Seeking Help with High-Performance Computing Issue

Hello Everyone, I hope this message finds you well. I'm reaching out to the community because I'm currently facing an issue with my high-performance computing setup, and I'm seeking your expertise and advice. Here's a brief overview of my situation: I have been using a Lenovo high performance comp

Question

36

2

0

Closed

Irritated by Pay Guard repeatedly saying a Pay Guard Window is already open in Chrome

Can you please offer a switch to allow me to turn off the reminder?

Idea

62

1

0

Closed

Upgrading a 6 device Subcription to a 10 Device Subscription

When I click on the expiry date a window appears that gives me 2 options: first option is a blue button that says renew, 2nd option is a blue button that says Change your serial number. Please clearly identify which button I should click to ensure an upgrade to a 10 device subscription

Question

11

1

0

Closed

Downloading on new lenovo computer with windows

Trying to download Trend Micro to new Lenovo computer with windows. It will be the 3rd device on my subscription. When i try to open downloaded file, i get a message that windows does not recognize the app and won't download. Any solutions?

Question

61

2

0

Closed

Wi-Fi vpn disconnects to lte

iPhone X keeps switching from vpn to lte constantly and never had problems before

Problem

104

6

Closed

My Scan Snap no longer works after the latest update. Turning Trend off and it works

Talked with Scan Snap support since my scanner quit connecting. They said Trend Micro's latest update is blocking it.  I turned off Trend and the scanner works perfectly.  I've been using this scanner for years.  How can I change Trend to make it work with Trend turned on

Problem

234

2

0

Closed

Signature component which one?

Trend micro has way too many security components which are automatically updated although not on a daily basis. I am kind of confused which one(screenshots attached) is the "virus signature component"? I am not an experienced user of trend micro.

Question

19

1

0

Closed

A threat notification

I have no idea what this threat notification(screenshot attached) is about. Everytime I open the payguard it pops up. Sometimes it appears when I do not open payguard. Sometimes I open payguard but this does not appear.

Question

39

2

0

Accepted Solution

Closed

disable "share performance information"

Is it okay to uncheck the box next to "share performance information to trend micro"? Can it have any negative impact on the level of protection?

Question

10

1

0

Closed

Android apps is not working due to Android software update.

Android apps is not working due to Android software update. Please updste it and fix the bug.

Problem

31

1

0

Closed

Pay Guard will not open and everything is up to date. Have tried everything.

Pay Guard will not open on my shortcuts or when I go onto Trend Micro site.  This happened after the latest upgrade.  Sent a message to Trend Micro and got no response.  

Problem

19

1

0

Closed

Does trend mobile security cause issues with airplay

When mobile security on my ipad is active, the i got often stream disruptions, unstable behaviour with muscic streaming after i uninstalled mobile security, no more issues!

Question

16

1

0

Closed

how do you shut payguard the fuck off?

All of the sudden a software product I pay to watch for virus infections has decided to fucking drive me nuts with something called a Payguard window pop up. Don't know what antivirus software would be doing this? Let me know how it shuts the fuck off and let me know how the heck it got turned on?

Problem

168

1

0

Closed

VPN

When I activate my VPN it blocks my ability to connect to internet on my iPhone. It started doing this 3 days ago prior to that no problems. It is not affecting my iPad. Anyone else with this issue?

Question

450

15

Closed

My scansnap iX-1600 is being blocked by Trend Micro

I have purchased a replacement desktop scanner (Fujitsu iX-1600} to replace an old, similar scanner ( Scansnap S-1500 ).   I had trouble installing it, until I closed Trend Micro (TM), now I can't scan without Trend Micr turned off.  The scanner service team advise me that this is a well k

Problem

751

21

Closed

App does not appear in list of apps

The app does not appear in list of apps on my phone. I can open from app store, run checks, but it will not stay. Please advise why Thanks

Question

16

1

0

Closed

Trend's daily pop-up regarding PUA threat - cannot quarantine?

Hello, I have been having Trend popping up with the 'threat' below for "PUA.MacOS.JAILBREAK.MANP" several times a day. I know what is a PUA and have searched through my applications in my Macbook for PUAs and cannot find any relevant ones. I've checked my browser (Chrome) for add-ons and there are n

Problem

144

3

0

Closed

Pay Guard

I have been using Edge for a while and Pay Guard was working fine. If I had a web address marked to be opened in pay guard, another instance of Edge would open with a blue outline. That stopped working and it started opening multiple instances of the same web location. I tried what I could, but tha

Problem

23

1

0