T
Neophyte

Neophyte

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1 Message

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100 Points

Monday, February 26th, 2024 12:33 PM

Closed

How to unsubscribe from Trend Micro Home User Community

Never signed up for Trend Micro Home Users Community.  Click on the "unsubscribe" on notice receive.  DOES NOT WORK.  HOW DOES ONE UNSUBSCRIBE FROM RECEIVING THESE NOTICES?

Brand User

Trend Security Expert

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72 Messages

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1.5K Points

2 months ago

Hi @trbach ,

May I know if you have encountered an error message when you clicked the unsubscribe button from the email notification that you received?

It would be helpful if you could send a screenshot as well.

Neophyte

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3 Messages

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110 Points

This is the error that comes up when you click on the unsubscribe link.

This site can’t be reached

Check if there is a typo in $unsubscribe_for_all_link.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

Brand User

Trend Security Expert

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121 Messages

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2.5K Points

Hi @woodies199_2e1dcf​, 

Thank you for reporting and consulting with us, we will check this on our end. We will keep you posted once there is an update. 

Thank you for your patience! 

Brand User

Trend Security Expert

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121 Messages

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2.5K Points

Hi @trbach and @woodies199_2e1dcf

Our designated team is already fixing the issue on the backend, and an investigation is still ongoing to determine what caused this issue. As a workaround, you can follow the following steps to unsubscribe: 

Unsubscribing from Community Profile

  1. Go to the Trend Micro Community homepage.
  2. Click your profile photo, and choose Profile Settings from the dropdown menu.

  3.  Click the Notifications & Preferences tab.
  4. Turn off email notifications using the toggle switch. Click the Save Notification Preferences button after making changes.

 

 

Unsubscribing to Community Topics

 

  1. Go to the Trend Micro Community homepage.
  2. Scroll down to Pick a Topic and click View all topics.
  3. Choose the topic you want to unfollow.
  4. Click the Unfollow button.

Thank you for your understanding! Please let us know how it goes!

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