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Neophyte
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16 Messages
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490 Points
Trend Micro Wifi Protection never starts or runs on MacBooks
repeatedly installed and deleted Trend Micro Wifi Protection from my MacBook Pro/Air (all up to date and running Sonoma).
Click on the app - it briefly shows in the task bar and then disappears.
VPN settings missing from setting after each install.
More frustrating that the product runs fine on my iMacs
tm_klariz
Trend Security Expert
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160 Messages
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3.3K Points
5 months ago
Hi @iandtudor,
I'm sorry to hear that you're experiencing issues with Trend Micro Wifi Protection on your Macbook.
Here are a few troubleshooting steps you might consider:
Check for Compatibility: Ensure that Trend Micro WiFi Protection app is fully compatible with your MacBook Pro/Air model and the version of macOS you're running. Sometimes, compatibility issues can cause unexpected behavior.
Permissions and Settings: Check the permissions settings on your MacBook Pro/Air. Sometimes, restrictive permissions can prevent apps from functioning properly. Make sure the app has the necessary permissions to run smoothly.
Reinstallation with Clean Uninstall: Try uninstalling the app again, but this time, perform a clean uninstallation. This involves not only deleting the app itself but also removing any associated files or preferences that might be lingering on your system. Then, reinstall the app and see if the issue persists.
Check for Conflicting Software: Sometimes, other software or utilities on your MacBook Pro/Air can conflict with the Trend Micro WiFi Protection app, causing it to behave erratically. Try disabling or temporarily uninstalling any other security or networking-related software to see if that resolves the issue.
Update macOS: Ensure that your MacBook Pro/Air is running the latest version of macOS. Sometimes, updating your operating system can resolve compatibility issues and improve overall system stability.
Hope this helps!
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iandtudor
Neophyte
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16 Messages
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490 Points
5 months ago
at @trendmicrocomau this is my issue
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iandtudor
Neophyte
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16 Messages
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490 Points
5 months ago
works fine - press play - but what it shows is the app being clicked the icon appears and disappears and the VPN settings never load into settings/network/vpn settings
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iandtudor
Neophyte
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16 Messages
•
490 Points
5 months ago
works fine - press play - but what it shows is the app being clicked the icon appears and disappears and the VPN settings never load into settings/network/vpn settings
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