haro123's profile
Neophyte

Neophyte

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1 Message

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150 Points

Sunday, February 25th, 2024 1:59 AM

TM VPN on iPad can slow or hang iPad

When TM VPN is activated on later model iPad, after a while the iPad surfing response slows to a crawl and then can even hang. To get working again requires reboot of iPad.
I have found that if I disable the TM VPN, things work as expected, except now I am assuming I and missing some security because TM VPN is off.

[Q] Is this a known issue?

John

Brand User

Trend Security Expert

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85 Messages

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1.8K Points

2 months ago

Hi @haro123, 

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened. 

For us to investigate this further, could you please provide the following information: 

  • Trend Micro app version:
  • iOS version:
  • If you have another VPN app installed: 
  • Are you using Trend Micro Mobile Security app or VPN Proxy One Pro? 

Looking forward to your response. 

Thanks. 

Neophyte

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1 Message

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120 Points

2 months ago

Yep I have the same problem. I’ve found that turning off the VPN will restore the internet speed. Not so sure about the TM tablet VPN ATM.

IOS 16.7.5

(edited)

Brand User

Trend Security Expert

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154 Messages

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3.1K Points

@pdhue​,

I understand that you're having issues with the VPN. Can you confirm if the issue is replicable on your other devices? Also, kindly check if you have other VPN app installed on your device. If you have other VPN app on your device, kindly try to turn it off then check if the issue persists.

Let me know how it goes.

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