Fraud Buster does not work on my iPad 3. Unable to change settings.

Having the same problem for quite some time on my iPad 3 which Apple updated on March 5th to OS 17.4.

Also cannot to install Mobile Security which Trend verified by email that I purchased on Apple Store.

Maybe the following email of March 6th from CISA (Cybersecurity Infrastructure Security Agency) re: Memory Corruption issue explains. 

Hi @aldelbaran​, 

Welcome to Trend Micro Home Users Community.

Can you please provide a screenshot of the issue that you encounter on your iPad so we can further check on this and did you receive any notification that you needs to set up the fraudbuster? 

Hi @wd9cun​,

Welcome to Trend Micro Home Users Community.

The picture shown in the Mobile Security App is just the instructions to show you how will you do it. To get into that option, please follow the instructions below. 

1. Go to Settings on your phone.
2. Scroll Down and look for Messages.
3. Scroll down then choose Unknown & Spam and it will give you an option to tick the Mobile Security that will enable you the Junk in your Messages App.  

Hope this helps. 

Please re-read my original message. As stated above, unknown & spam does not appear. Neither does Mobile security. I have one option. Filter unknown senders, and it is toggled on. 

Hi @wd9cun,

If you can't see that option please proceed to re-install the application and then activate your subscription. I am using the same IOS version and you will not see that option either because the application is not properly installed or uninstalled. 

Ok, I uninstalled on IOS with long key press over icon and clicked delete app. I went to app. Store and downloaded it again. I still do not have option to check Unknown &Spam. Did I delete and re- load properly? 

Hi @wd9cun ,

You did the reinstallation properly.

May I know if you are using an iPad as well?

By the way, after setting up the Fraud Buster on your device, can you try tapping the scan button again on the main screen to see if the "Things to fix" will still show up.

Hi @wd9cun​, 

Trend Micro Fraudbuster protects mainly iMessage and SMS apps. However, there are other ways to use it like the Camera Roll Scan and Link Scanner if you don't have sim card, this will focus on your Camera Roll Scan and Link Scanner. You may check How to use Trend Micro Fraud Buster on iPhone or iPad

Hope this helps!

So basically your saying Fraud Buster does not work to scan I messages on an iPad without a sim card?  Yes or no?

Hi @wd9cun​, 

Can you please provide a screenshot of the Messages Settings on your iPad so we can correlate and further check on this.

1. Go to Settings

2. Select Messages

3. Take a screenshot

Thank you!

see attached

Second photo