Official

Accepted

Unanswered

Advanced Filters

Search Results (156)

Most Recent
Is there a money-back guarantee for in-app purchases from Android/Apple?

I'd to like to know if in-app purchases made from via the Play Store or Apple Store also have Trend Micro's 30-day money-back guarantee? I imagine www.findmyorder.com wouldn't have any product purchases from 3rd party sources in its database. Please let me know what the refund request process is lik

Question

 • Mobile Security for Android

18

1

0

VPN Proxy One Pro. No Internet Connection

VPN Proxy One Pro installed on my PC, which have ethernet interface only.Can the product work on my PC?

Problem

 • VPN Proxy One Pro

14

1

0

Vpn

Hi. My iPad loads so slow, pages time out. I’ve tried to adjust everything I can think of. Any suggestions? Runs much better without vpn active.  I have an iPad pro12 2nd generation.

Problem

 • Mobile Security for iOS

97

8

Whys isn't my program updated with 10 minutes of opening my computer?

I have to manually update my program updates. Even 3 hours after booting up my computer every morning, updates haven't been applied.  I do not have any conflicting progam and have scanned with SFC/scannow.  No corruptions.  I have read on the forum that Trend Micro update 10 minutes

Question

 • PC Security

22

1

0

[New Installer] Trend Micro Antivirus for Mac version 11.5

  Download and install the NEW! Trend Micro Antivirus for Mac. Follow these steps for easy installation.     Step 1: Check Compatibility   Minimum System Requirements 1.5 GB free hard disk space 2GB Memory Apple® M1 or Intel® Core™ 1 GHz processor   Supported

Announcements

 • Mac Security

109

0

Can't install VPN App on Laptop

Error message states to click yes in user control dialog to allow VPN.

Problem

 • VPN Proxy One Pro

18

1

0

Full Scan

TRying to do a full scan it will not start help

Question

 • PC Security

27

1

0

How to remove cleaner one icon from MacBook desktop

I installed Cleaner One Pro on my MacBook Pro. I don't want the Cleaner One icon on the desktop.  How can I remove it?

Problem

 • Home Network Security

7

1

0

where is the QR code on the station code?

My laptop is setup but now im trying to setup my phone and its asking me to scan the station code with your phone, where is that? i've looked on my modem etc....nothing there?

Question

 • Home Network Security

11

1

I did not receive the activation code after purchase

Hello, Trend Micro community I purchased Trend Micro Maximum Security and the transaction was completed successfully and I received an invoice, but I did not receive the activation code please help

Problem

 • PC Security

23

2

spam and dangerous emails why is trend not blocking these. how do i block these

spam emails getting through trend is telling me they are dangerous but not blocking I have tried blocking but nothing is working I am getting 20 or more every day. please help

Question

 • PC Security

34

1

0

full scan

trying to do Full Scan with Trend Micro will not start help

Question

 • PC Security

23

1

0

Payguard opens multiple tabs

I use Google Chrome as my browser. Until very recently, I had no problems.  Payguard would open another tab and everything proceeded smoothly.  Now, I log into a financial site, Payguard opens a new tab, and keeps on opening tab after tab, after tab.  It makes me seriously giddy

Problem

 • PC Security

54

3

Pinned

Game Time: Spot the Scam

Real or Scam?     What's up, Trend Micro Community?!     Earlier this month, we introduced the first half of Spot the Scam, a new addition to The Community Game Time. To keep your thinking juices flowing, we will post mini-games, quizzes, and activities where everyone can join, p

Announcements

 • PC Security

462

36

0

Cant open main console

Cant open my main console. Tried the recommended steps from the troubleshoot guide. Also can't see the monthly report .

Question

 • PC Security

21

1

0

Total divorce from TM

I want to totally remove all trace of my presence here so that I never hear from TM ever again.How do I do that?Ironically I will probably hear from TM about how to do this. LOL

Question

 • Mobile Security for Android

18

1

0

Battery

I have Android 10 on my phone I have Trend Micro running and I like having it on but it is killing me battery what can I do

Question

 • Mobile Security for Android

10

1

0

Web Guard blocking doorbell Camera

Web guard is blocking my Telus security doorbell camera when using the Telus security app.

Problem

 • Mobile Security for Android

10

1

0

Number 104 came up

My Trend Programs are all over ther place. I have 2 Total Av progams running and have been charged for them . Can you please help me?. This is way beyond me and Trends Help Sectiond also. Thanking you.

Question

 • PC Security

10

1

Scanning advice

This app does not clear the notification when the scan is completed.

Problem

 • Mobile Security for Android

6

1