Neophyte
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1 Message
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100 Points
Why am I suddently getting pop-ups? I thought your software blocked those
I am suddenly getting frequent pop-ups that purport to be from Spectrum. I block the sites they come from but they pop up again from different sites. And today a pop up came supposedly from Norton Anti-Virus.
tm_luisa
Trend Security Expert
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10 Messages
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250 Points
26 days ago
Hi @barbaracook,
These pop-ups you are receiving are called Browser Notifications. It is a web browser feature that allows websites to send notifications to users regardless of which sites they have opened. They are really handy, but scammers have been exploiting the feature to promote unwanted ads and scam sites, and even send out malicious links containing malware.
To resolve the issue, you may refer to the steps below:
1. Quit your browser
2. Update your Trend Micro Antivirus
3. Restart the computer
4. Run a scan
If the issue still persists, here are some additional steps you can take to manually block and remove it:
1. Open your browser
2. Go to Settings then go to Cookies and Site Permissions
3. Within the Site permissions menu, select Notifications
4. Toggle the switch to disable it. This will block all browser notifications within your browser.
5. You may also clear the browsing data
Hope this helps.
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