1 Message


100 Points

Wednesday, June 5th, 2024 8:42 PM

Why am I suddently getting pop-ups? I thought your software blocked those

I am suddenly getting frequent pop-ups that purport to be from Spectrum.  I block the sites they come from but they pop up again from different sites.  And today a pop up came supposedly from Norton Anti-Virus.  

Brand User

Trend Security Expert


10 Messages


250 Points

2 months ago

Hi @barbaracook,

These pop-ups you are receiving are called Browser Notifications. It is a web browser feature that allows websites to send notifications to users regardless of which sites they have opened. They are really handy, but scammers have been exploiting the feature to promote unwanted ads and scam sites, and even send out malicious links containing malware.

To resolve the issue, you may refer to the steps below:
1. Quit your browser
2. Update your Trend Micro Antivirus
3. Restart the computer
4. Run a scan

If the issue still persists, here are some additional steps you can take to manually block and remove it:

1. Open your browser
2. Go to Settings then go to Cookies and Site Permissions
3. Within the Site permissions menu, select Notifications
4. Toggle the switch to disable it. This will block all browser notifications within your browser.
5. You may also clear the browsing data

Hope this helps.

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