A
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, June 1st, 2024 3:46 PM

Manage your account page on Trend Micro page goes to a 404 page.

Manage your account page on Trend Micro page goes to a 404 page. In other words, the page is not there. I need to change my credit card. I will be billed in 6 days and I need to change the credit card!

Hustler

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119 Messages

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2.7K Points

2 months ago

Just went to mine by right clicking the Trend icon on the taskbar and selecting Trend Micro Account.  Try clearing out the browser's cache and see if that helps.

Brand User

Trend Security Expert

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115 Messages

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2.4K Points

2 months ago

Hi @davevt31,

Thank you for sharing you suggestion and assisting with the concern, we really appreciate it.

Hi @arlenebrown,

Once you access the Trend Micro account, you can follow the steps on this link to renew the subscription.

How to Update Credit Card Info for Trend Micro Subscriptions

Hope this helps!

 

Neophyte

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1 Message

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70 Points

2 months ago

I don`t want renewal thanks to you i have bugs in my pc.

Brand User

Trend Security Expert

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36 Messages

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770 Points

Hi @tladybetty1 ,

We're sorry to hear about this inconvenience.

Hope we can get more information about your concern so that we can better assist you.

Thank you.

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