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Web Guard blocks access to most websites

With web Guard on I cannot access some websites, when its turned off I can access websites but leaving it off I feel my phone is not protected. iPhone 13pro latest IOS version. I have uninstalled TM and reinstalled but still same problem.

Question

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Answered

 • Mobile Security for iOS

54

1

0

Accepted Solution

Closed

Trend Micro is no longer rating links in Chrome (Windows 10 machine)

Trend Micro is not rating any links anymore, no matter what I do. I've checked the similar posts and tried the solution that shows up in one of them (open the add on, disable, restart browser, enable addon, restart browser) and it did nothing. The other post that's a "hot fix" provides a link that l

Question

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Answered

 • PC Security

44

1

0

Closed

Trend note keeps popping up. See the description below. Do I need this?

Internet Security Protect Microsoft Edge with the Powerful Trend Micro Security Browser Extension

Question

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Answered

 • PC Security

48

2

Closed

Message to renew Premium Version

I keep getting messages to renew the Premium Version; I have automatic renewal for the standard package and am happy with that. How do I stop the annoying reminders?

Question

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Answered

 • Mobile Security for iOS

44

1

0

Closed

Scan hangs on licensemanagershellext.exe

The Trend Micro Scan Engine hangs on the file Licensemanagershellext.exe EVERY single time it runs. I have excluded the location.  I have excluded the file.  nothing works.

Question

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Answered

 • PC Security

25

1

0

Closed

why do I keep getting prompted for updates - why is it not automatic?

Why do I keep getting annoying requests to update? I expect my security software to keep itself up to date.  No additional permission is needed.

Question

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Answered

 • PC Security

16

1

0

Closed

Lost Device Location not working

I have deleted and re-installed both the Trend app on my phone ( Samsung Note4 Android version 6.0.1 ) plus the complete version of Max Security on my desktop. I have sent every screenshot that Trend have requested plus a couple more about my phone but have received no help in resolving this. I hav

Problem

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Resolved

 • Mobile Security for Android

36

2

0

Closed

Why wasn’t 2scam emails I received not detected by Trend Mobile Security

I received scam emails, 1 by a fake PayPal user another from another person but both related to the same situation. These were not detected by Trend Mobile Security and I was scaled for $2500

Question

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Answered

 • Mobile Security for iOS

48

1

0

Closed

iPhone PROBLEM!

I had this on my Android phone last, but now that I’ve got it on my iPhone it’s worse! Why can’t this take a secret snap picture if someone put’s in the wrong code??? Let alone it should also record voice for thirty seconds afterwards, and even record the finger print as well

Idea

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Replied

 • Mobile Security for iOS

51

1

0

Closed

Leading up to the end of subscription, Trend Micro takes away the update capability

2 Weeks from the end of my subscription, the update functionality has disappeared from the Scanning screen of my Trend Micro account, leaving my computer vulnerable to any new, undetected security issues, Why is this so, I paid for the entire period of my subscription to be protected with updates?

Problem

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Resolved

 • PC Security

29

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0

Closed

Unable to restore my purchase upon subscription renewal

Have renewed my subscription on the 6th of July, have received an order confirmation email with the serial no. The product has now expired and it is telling me to renew it. I have tried to restore the purchase but it does not work. Please advise.

Question

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Answered

 • Mobile Security for iOS

75

1

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Closed

Why are the Sonic and Subway apps a concern? Thanks

Why are the Sonic and Subway apps a concern? Thanks

Question

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Answered

 • Mobile Security for Android

35

1

0

Closed

Why does it take forever for files to download?

Every time I want to download a file, it takes forever for it to complete, due to scan from Trend Micro security. Can I disable this feature, limit what files it downloads, etc?

Question

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Answered

 • PC Security

39

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0

Closed

Too many unnecessary notifications

So it turns out the Android mobile app has the same issue as the desktop app. Too many unnecessary notifications, like suggestions to use certain features, as opposed to notifications about actual concrete issues on the phone. And they appear at least a few times a day. On the mobile app, there is a

Problem

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Resolved

 • Mobile Security for Android

38

1

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Twitter and Facebook Phishing Scams

  Social media is a prime target of scams. Stay vigilant on how you interact with the things you see on your social media accounts.   Here are the recent finding from the Trend Micro Research Team on how phishing scams happen on these two popular social media platforms – Twitter and

Article

 • PC Security

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Closed

Disable notifications

How do I disable unnecessary notifications from the app about features and such? This is one of the worst aspects of various antivirus software. If an antivirus software doesn't have a setting to disable these then it will soon be uninstalled. And I haven't found a setting yet. So please enlighten m

Question

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Answered

 • PC Security

46

1

0

Closed

Text messages from email addresses containing pornography

I am receiving different text messages incoming to my cell number with the same link directingnit to different pornographic sites. How do I stop this?! I am tired of it!!! They come from gmail, hotmail, Microsoft!!!!!

Problem

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Resolved

 • Mobile Security for Android

132

1

0

Closed

External hard drive will not mount

one of my external hard drives will not mount on my iMac, can the drive be repaired, restored or the data transferred to another External drive..

Question

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Answered

 • Mac Security

16

1

Closed

People calling my phone saying I called them and I did not

Why are people calling me mad because they said I just called them and I did not. What can be done

Problem

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Resolved

 • Mobile Security for Android

57

1

0

Closed

Disney+

The VPN does not work with services such as Disney+if I turn off VPN Disney+ works if I turn VPN on Disney+ does NOT work if I want to use services such as Disney does this mean I must turn everything off and risk exposure? please advise.

Question

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Answered

 • Mobile Security for iOS

28

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0