B
Neophyte

Neophyte

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2 Messages

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120 Points

Wednesday, April 10th, 2024 9:40 PM

Trend Micro Pay Guard mobile app not working

I cannot open my Trend Micro Pay Guard app. I've been using it for years and now I can't open it. Please help and advise how to fix it.

Brand User

Trend Security Expert

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78 Messages

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1.6K Points

2 months ago

Hi @blb8351 ,
 
Welcome to Trend Micro Online Community.
 
Please ensure that the application you are trying to use is added under Pay Guard Mobile.
 
To do that:
 
1. Open the Trend Micro Mobile Security application.
2. Tap on Pay Guard Mobile.

 

under "Apps", double check if the app that you are using for your finances have been added.

 

Let me know if it worked.
 
If it wasn't able to fix it, please do a scan and prepare a screenshot of the result.
If you are encountering an error message, might as well take a screenshot of it too so we can have a look.

Neophyte

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2 Messages

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120 Points

@tm_ace​ Thank you. It's working now.

Brand User

Trend Security Expert

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102 Messages

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2.1K Points

@blb8351,

We're glad to hear that the issue has been resolved.

Neophyte

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2 Messages

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190 Points

1 month ago

I don’t have a android I’ve got a apple cell phone 

Brand User

Trend Security Expert

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236 Messages

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4.8K Points

Hi @creeker49​, 

I want to let you know that Trend Micro Mobile Security for iOS doesn't have the PayGuard feature. This is because of limitations and differences in how iOS devices handle security compared to other platforms.

Neophyte

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1 Message

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70 Points

1 month ago

I don't remember ever using it.

Brand User

Trend Security Expert

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103 Messages

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2.1K Points

Hi @margren,

Welcome to Trend Micro Home Users Community!

With Trend Micro Mobile Security for Android's Pay Guard, you can boost the security of your online transactions. Set it up and enable it to get extra security.

For more information, you may check the article below.

How Trend Micro Secures Your Digital Payments on Android via Pay Guard Mobile | Trend Micro Help Center

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