Z
Neophyte

Neophyte

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1 Message

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100 Points

Wednesday, April 10th, 2024 1:47 AM

Closed

why is my trend micro device security showing up as free version saying i need to upgrade it to use features

it says that my account is running free version of device security but i purchased a card from jb hifi and put the infornmation in when signing up but it is only letting me use free features

Brand User

Trend Security Expert

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5 Messages

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150 Points

2 months ago

Hi @zpirotta13,

Welcome to Trend Micro Community!

To get your Trend Micro up and running on your mobile device, launch your Mobile Security app and log in to your Trend Micro Account.

For Android and iOS:  

1. Open Mobile Security application 
2. Tap the three dots in the top-right corner to open Settings on Android and scroll down to access Settings on iOS.
3. Tap Set Up Account 
4. Sign in your Trend Micro Account

Hope this helps. 

Neophyte

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1 Message

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70 Points

Well Done. My phone is now secured for the next year. This took 3 days???

Thank You

Paul

Brand User

Trend Security Expert

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115 Messages

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2.4K Points

Hi @pmdesk52,

Good to hear that your phone is secure now and I'm sorry that this took days to resolve.

​ We will be closing this now. Thank you. 

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