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Upgrading a 6 device Subcription to a 10 Device Subscription

When I click on the expiry date a window appears that gives me 2 options: first option is a blue button that says renew, 2nd option is a blue button that says Change your serial number. Please clearly identify which button I should click to ensure an upgrade to a 10 device subscription

Question

11

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0

Downloading on new lenovo computer with windows

Trying to download Trend Micro to new Lenovo computer with windows. It will be the 3rd device on my subscription. When i try to open downloaded file, i get a message that windows does not recognize the app and won't download. Any solutions?

Question

60

2

0

Wi-Fi vpn disconnects to lte

iPhone X keeps switching from vpn to lte constantly and never had problems before

Problem

104

6

My Scan Snap no longer works after the latest update. Turning Trend off and it works

Talked with Scan Snap support since my scanner quit connecting. They said Trend Micro's latest update is blocking it.  I turned off Trend and the scanner works perfectly.  I've been using this scanner for years.  How can I change Trend to make it work with Trend turned on

Problem

231

2

0

Signature component which one?

Trend micro has way too many security components which are automatically updated although not on a daily basis. I am kind of confused which one(screenshots attached) is the "virus signature component"? I am not an experienced user of trend micro.

Question

19

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A threat notification

I have no idea what this threat notification(screenshot attached) is about. Everytime I open the payguard it pops up. Sometimes it appears when I do not open payguard. Sometimes I open payguard but this does not appear.

Question

39

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0

Accepted Solution

disable "share performance information"

Is it okay to uncheck the box next to "share performance information to trend micro"? Can it have any negative impact on the level of protection?

Question

10

1

0

Android apps is not working due to Android software update.

Android apps is not working due to Android software update. Please updste it and fix the bug.

Problem

31

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0

Pay Guard will not open and everything is up to date. Have tried everything.

Pay Guard will not open on my shortcuts or when I go onto Trend Micro site.  This happened after the latest upgrade.  Sent a message to Trend Micro and got no response.  

Problem

19

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Does trend mobile security cause issues with airplay

When mobile security on my ipad is active, the i got often stream disruptions, unstable behaviour with muscic streaming after i uninstalled mobile security, no more issues!

Question

16

1

0

how do you shut payguard the fuck off?

All of the sudden a software product I pay to watch for virus infections has decided to fucking drive me nuts with something called a Payguard window pop up. Don't know what antivirus software would be doing this? Let me know how it shuts the fuck off and let me know how the heck it got turned on?

Problem

168

1

0

VPN

When I activate my VPN it blocks my ability to connect to internet on my iPhone. It started doing this 3 days ago prior to that no problems. It is not affecting my iPad. Anyone else with this issue?

Question

442

15

My scansnap iX-1600 is being blocked by Trend Micro

I have purchased a replacement desktop scanner (Fujitsu iX-1600} to replace an old, similar scanner ( Scansnap S-1500 ).   I had trouble installing it, until I closed Trend Micro (TM), now I can't scan without Trend Micr turned off.  The scanner service team advise me that this is a well k

Problem

748

21

App does not appear in list of apps

The app does not appear in list of apps on my phone. I can open from app store, run checks, but it will not stay. Please advise why Thanks

Question

16

1

0

Trend's daily pop-up regarding PUA threat - cannot quarantine?

Hello, I have been having Trend popping up with the 'threat' below for "PUA.MacOS.JAILBREAK.MANP" several times a day. I know what is a PUA and have searched through my applications in my Macbook for PUAs and cannot find any relevant ones. I've checked my browser (Chrome) for add-ons and there are n

Problem

144

3

0

Pay Guard

I have been using Edge for a while and Pay Guard was working fine. If I had a web address marked to be opened in pay guard, another instance of Edge would open with a blue outline. That stopped working and it started opening multiple instances of the same web location. I tried what I could, but tha

Problem

23

1

0

How do I Unsubscribe from community emails?

How do I Unsubscribe from community emails?

Question

83

4

0

Virüs ve hatalar

Bilgisayar ve telefonlarımda ciddi virüsler var sürekli reklam mesajları atıyorlar internetime bile girmiş cihazlarımdan bunları görüp temizleyemiyor ayrıca cihazlarımda hayalet ekran oluşturuyorlar o yüzden bana güven vermiyor bu sorunlar ayrıca verilere girmiş ayrıca program içinde bile çok hatala

Question

19

2

0

Trend Micro Home Network Security version 7.04 for Android — Now Available!

  Trend Micro Community!   Explore the newest features and enhancements in Trend Micro Home Network Security App Version 7.04! Available to download in the Google Play Store. Dive into the release notes for a comprehensive overview.     Trend Micro Home Network Security version 7

Announcements

434

1

Trend Micro Mobile Security for iOS version 11.2 — Now Available!

  Trend Micro Community!   Discover the latest in Trend Micro Mobile Security for iOS! Explore new feature enhancements and info to keep your Apple devices secure. Dive into the release notes for all the details.  #iOSsecurity     Build Version Europe 11.1.1020

Announcements

570

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