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Major Issue: Phone Lock ; Mobile Security for Android V 12.2.0

Dear Support Team,a few days ago I just wanted to change the SD storage card within my Galaxy S10 - while having the sim protection enabled. SIM and storage card are on the same SIM tray.This caused the lock of the phone. Without expecting that I was really boned; having the relevant asked passphras

Problem

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 • Mobile Security for Android

80

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0

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Reinstall Trend Micro

I was advised by Acer help desk to restore the factory settings on my new laptop because of a problem. Now I don't have trend micro on my laptop after installing it several weeks ago.  How do I re-install it without having to add it as another 'new device' as it's already listed as a 3rd devic

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 • PC Security

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Can I use trend micro license after reinstall?

Can I reinstall trend micro license key after formatting my pc?

Question

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Answered

 • PC Security

53

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send samples

Good Morning. Where can I find a link to submit samples not detected by Trend subscriptions? Soon I will test the program on the security forum, I would like to know how I can send

Question

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 • PC Security

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"please connect to the internet to maintain protection"

Trend for some reason disconnects from the internet and the icon has a yellow dot on it, if I hover the mouse over it, the message say "please connect to the internet to maintain protection"But I am connected to the internet, I don't have any connection issues, it only Trend Micro that wont update o

Question

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Answered

 • PC Security

76

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Official Response

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dark mode

Hello, a suggestion for Trend Micro. Add a dark mode option to the interface.

Idea

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Replied

 • PC Security

43

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Password Manager

Is Password Manager included in the package of TREND MICRO MAXIMUM SECURITY?

Question

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Answered

 • Password Manager

65

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Delete Files in the quarantine

I have Trend Micro maximum security but i can not find an option for deleting the files placed in quarantine. I need to know how to delete them. Thanks.

Question

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Answered

 • PC Security

382

4

Accepted Solution

Closed

Trend Micro toolbar makes Google search results unreadable

Can you read these search results? I can't.  How do I change preferences on the TM toolbar to fix this?

Question

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Answered

 • PC Security

91

4

Accepted Solution

Closed

Can't block youtube even though I have blocked it in the website filter

I've blocked youtube in the website filter but it continues to allow access to this website. Using MS Edge browser

Question

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 • PC Security

151

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Trend Micro scan

I just received a warning message that my Trend Micro scan is running too slow.

Question

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Answered

 • PC Security

30

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Suspicious File Blocked when building / running code in VS2019.

I keep getting a Suspicios File Blocked message everyting I build and run an application I am running in VB.net in Visual Studio 2019 even though I have made the folder an exception for Trend Micro not to scan in real time.Originally I had the source code on my NAS server and all was well but the bu

Question

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 • PC Security

161

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Accepted Solution

TM Mobile Security link security

Hi,I would like to know if TM Mobile Security offers protection against whatsApp and sms protection from scams etc.

Question

 • Mobile Security for Android

29

1

Accepted Solution

Closed

Trend Micro is no longer rating links in Chrome (Windows 10 machine)

Trend Micro is not rating any links anymore, no matter what I do. I've checked the similar posts and tried the solution that shows up in one of them (open the add on, disable, restart browser, enable addon, restart browser) and it did nothing. The other post that's a "hot fix" provides a link that l

Question

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 • PC Security

56

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Man icon

Every time I turn on web guard, I get this little man icon in bottom right corner of phone. It is in the way, not movable and gets touched often because it's beside my navigation buttons.  When accidentally touched it turns web guard off or on depending on last touch.   I selected d

Question

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Answered

 • Mobile Security for Android

273

2

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Closed

Add security to my iPhone and iPad

Adding devices to my iPhone and iPad

Question

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Answered

 • Mobile Security for iOS

90

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0

Accepted Solution

Closed

Phishing attempts

I have as of today two phishing attempts on subscription renewals for services I do not subscribe to. Is there a place I should forward these attempts for further investigations? Buford

Problem

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Resolved

 • PC Security

36

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Pay Gard

How do I know that Pay Gard is functioning

Question

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Answered

 • PC Security

42

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Accepted Solution

Closed

How to turn off annoying Website Blocked pop up message

Hi, i really need to get this pop up notification to stop because I dont have time every 5 mins to click on it. How do we stop it?

Problem

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Resolved

 • PC Security

91

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0

Accepted Solution

Closed

Popups distracting Gaming

I have Trend even set to Mute Mode when in Full screen mode. They pop up and cause me to be distracted and takes the mouse cursor away from any game I'm playing. The pop ups are the basics saying This number of web filters stopped, your PC is in great health, etc... The pop ups don't stop

Problem

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 • PC Security

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