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Trend Micro not working for Mac - im running big sur

Hi, I installed Trend Micro Anti-virus for mac but it does not seem to be working. There's a red cross on my trend micro platform. When I tried to scan my mac, it says 0/0 files scanned for the last 30 mins. The app is updated to the latest version.

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 • Mac Security

53

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Threat Cleanup Minor Error

Hello,I am reporting a minor cleanup issue.The highlighted item is a threat that was cleaned, but apparently, not entirely. It was initially not detected, but was then reclassified after my submission.The startup item should have been removed. The registry entry is located in HKEY_CURRENT_USER\SOFTW

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 • PC Security

52

3

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Trend Micro PC Health Check-Up Doesn't Detect Temporary Files

Hi,From the Trend Micro settings I am left with the impression that it should be cleaning temporary files, recycle bin contents and browser caches automatically.I've ran the tool many times, but it doesn't seem to detect anything, even though %temp% directory for example is quite overwhelm

Problem

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 • PC Security

71

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Trend Micro scan

I just received a warning message that my Trend Micro scan is running too slow.

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Answered

 • PC Security

28

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Pay Gard

How do I know that Pay Gard is functioning

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Answered

 • PC Security

39

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dropbox desktop app

I have configured Dropbox to have the app going in the system tray whenever I am working on my HP PC laptop. However it always closes within an hour or two and I have to consciously start it again to get any syncing to continue. Support says to check the firewall but I cant see what I'm suppos

Question

 • PC Security

65

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Checkbox shown on half

Hi trend on Samsung S8 device the checkbox's in settings are shown in half on the edge of the screen...please fix it!

Problem

 • Mobile Security for Android

34

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0

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Trend Micro toolbar makes Google search results unreadable

Can you read these search results? I can't.  How do I change preferences on the TM toolbar to fix this?

Question

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Answered

 • PC Security

83

4

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Can't block youtube even though I have blocked it in the website filter

I've blocked youtube in the website filter but it continues to allow access to this website. Using MS Edge browser

Question

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Answered

 • PC Security

135

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0

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Man icon

Every time I turn on web guard, I get this little man icon in bottom right corner of phone. It is in the way, not movable and gets touched often because it's beside my navigation buttons.  When accidentally touched it turns web guard off or on depending on last touch.   I selected d

Question

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Answered

 • Mobile Security for Android

217

2

Accepted Solution

Closed

Manage folders in Folder Shield

I have a question about managing folders in Folder Shield.How can I add hidden folders to be also protected with Folder Shield? When managing folders those folders are not shown to be selected.If this is at the moment not possible I would suggest to make a change to show those folders also.Thank you

Idea

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Replied

 • PC Security

54

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0

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Closed

How to turn off annoying Website Blocked pop up message

Hi, i really need to get this pop up notification to stop because I dont have time every 5 mins to click on it. How do we stop it?

Problem

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Resolved

 • PC Security

86

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KeyFreeze rootkit

i installed "KeyFreeze" and even though it got a bad rating on virustotal, i foolishly installed ittrend micro and virustotal don't detect the rootkitafter installing, it phones home to a server if it thinks it won't be detected, then windows update is modified to install a bios

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 • PC Security

70

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Trend Micro Security Lite

Hi,Is there a release date for Trend Micro Security Lite? I am currently using TM Maximum Security, will my version(product) auto upgrade to it?Thanks

Question

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Answered

 • PC Security

46

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Closed

Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

Question

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Answered

 • PC Security

46

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0

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Hacked since installed security

Since installing the mobile security software on my phone my FB, Instagram, google have all been hacked multiple times?

Question

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Answered

 • Mobile Security for iOS

229

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Suspicious File Blocked when building / running code in VS2019.

I keep getting a Suspicios File Blocked message everyting I build and run an application I am running in VB.net in Visual Studio 2019 even though I have made the folder an exception for Trend Micro not to scan in real time.Originally I had the source code on my NAS server and all was well but the bu

Question

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Answered

 • PC Security

123

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Closed

"please connect to the internet to maintain protection"

Trend for some reason disconnects from the internet and the icon has a yellow dot on it, if I hover the mouse over it, the message say "please connect to the internet to maintain protection"But I am connected to the internet, I don't have any connection issues, it only Trend Micro that wont update o

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 • PC Security

67

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Multiple pages opening in PayGuard

Does PayGuard have to open a new tab for every action or procedure I make within a single banking session? It never used to. I used to be able to open PayGuard, log into my bank and it would stay on the same tab. Now I get up to 6 or 7 tabs opening up. Very annoying.

Problem

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Resolved

 • PC Security

234

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0

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Closed

Trend Micro is no longer rating links in Chrome (Windows 10 machine)

Trend Micro is not rating any links anymore, no matter what I do. I've checked the similar posts and tried the solution that shows up in one of them (open the add on, disable, restart browser, enable addon, restart browser) and it did nothing. The other post that's a "hot fix" provides a link that l

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Answered

 • PC Security

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