Official

Accepted

Unanswered

Advanced Filters

Search Results (28.8K)

Relevance

Accepted Solution

Closed

Trend blocking Defender from turning on.

My Trend Micro Security software has expired. I uninstalled it but Microsoft Defender will not turn on. It thinks Trend is still installed. I think it is right. I keep getting a notice to renew subsription.How do I remove Trend completely to turn on Defender?

Problem

96

2

0

Accepted Solution

Closed

renewal popup

I'm getting renewal popups telling me to renew now, before my protection runs out tomorrow. Thats great, except my computer is not even a week old, and program says expires 08/06/22. Now i'm left wondering if I made the right choice in anti virus software????

Question

 • 

Answered

80

1

0

Accepted Solution

Closed

Pay Gaurd

I would like to disable the paygaurd feature from my computer as i find it extremely annoying when trying to use some websites. i have deleted it from my computer and it is not listed in my browser extension. How can i remove it?

Problem

113

1

0

Accepted Solution

Closed

Update my phone

I upgraded my account, why won’t my phone show?

Question

 • 

Answered

56

1

0

Accepted Solution

Closed

Password Manager

Is Password Manager included in the package of TREND MICRO MAXIMUM SECURITY?

Question

 • 

Answered

74

1

Accepted Solution

Closed

How would auto-renew work on expired bank card or on a card with zero balance?

Hello! I'm curious how auto-renew would charge a card which is expired.It's normal for majority of cards to have expiration after three-four years. Some banks issue cards with only two years validity.Even if card's number stays the same, its expiration date and CVV will be different.

Question

53

1

0

Accepted Solution

Closed

Add security to my iPhone and iPad

Adding devices to my iPhone and iPad

Question

 • 

Answered

101

1

0

Accepted Solution

Closed

Can't block youtube even though I have blocked it in the website filter

I've blocked youtube in the website filter but it continues to allow access to this website. Using MS Edge browser

Question

 • 

Answered

188

1

0

Accepted Solution

Closed

Parental Controls?? Where are they on iOS

Where are the Parental Controls on iOS Mobile?? I have had this on my Android, but now that I’ve switched I can’t find it. Where are the secret snap shot’s option’s for when someone tries to access my phone??

Problem

 • 

Resolved

43

1

0

Accepted Solution

Closed

"please connect to the internet to maintain protection"

Trend for some reason disconnects from the internet and the icon has a yellow dot on it, if I hover the mouse over it, the message say "please connect to the internet to maintain protection"But I am connected to the internet, I don't have any connection issues, it only Trend Micro that wont update o

Question

 • 

Answered

92

3

0

Accepted Solution

Closed

Trend Micro toolbar makes Google search results unreadable

Can you read these search results? I can't.  How do I change preferences on the TM toolbar to fix this?

Question

 • 

Answered

102

4

Accepted Solution

Closed

send samples

Good Morning. Where can I find a link to submit samples not detected by Trend subscriptions? Soon I will test the program on the security forum, I would like to know how I can send

Question

 • 

Answered

52

1

Accepted Solution

Closed

How to turn off annoying Website Blocked pop up message

Hi, i really need to get this pop up notification to stop because I dont have time every 5 mins to click on it. How do we stop it?

Problem

 • 

Resolved

97

2

0

Accepted Solution

Closed

Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

Question

 • 

Answered

51

2

0

Accepted Solution

Closed

Pay Guard deletes cart

Whenever I open an online order page in Pay Guard, my cart has been emptied even though the goods I've ordered are still in the cart in the non-Pay Guard page. This defeats the purpose of Pay Guard and means I have to disable Data Theft Protection temporarily so that I can pay in the non-Pay Gu

Problem

 • 

Resolved

51

3

Accepted Solution

Closed

Pay Gard

How do I know that Pay Gard is functioning

Question

 • 

Answered

48

1

0

Accepted Solution

Closed

Phishing attempts

I have as of today two phishing attempts on subscription renewals for services I do not subscribe to. Is there a place I should forward these attempts for further investigations? Buford

Problem

 • 

Resolved

38

1

Accepted Solution

Closed

Manage folders in Folder Shield

I have a question about managing folders in Folder Shield.How can I add hidden folders to be also protected with Folder Shield? When managing folders those folders are not shown to be selected.If this is at the moment not possible I would suggest to make a change to show those folders also.Thank you

Idea

 • 

Replied

59

2

0

Accepted Solution

Closed

When does serial number start counting down days?

Hello! I'm interested in purchasing a license for Antivirus+, maybe even two ones to merge them into one long (2y+2y=4y).However I'm not certain when the key is activated. Can I purchase a key and keep it for a while until I prepare a computer where this Antivirus+ is to be installed?

Question

60

2

0

Accepted Solution

Closed

Checkbox shown on half

Hi trend on Samsung S8 device the checkbox's in settings are shown in half on the edge of the screen...please fix it!

Problem

42

5

0