H
Neophyte

Neophyte

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5 Messages

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240 Points

Thu, Apr 15, 2021 1:47 AM

Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

Responses

Accepted Solution

Brand User

Legend

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739 Messages

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10.2K Points

3 m ago

Hi how2win!

 

May I know what happens when you choose to right-click the icon then open it? is there a Trend Micro process showing in the task manager?

 

Can you try to restart its components? here's how: 

  1. Press the Windows & R key at the same time. The run window will appear, type there supporttool
  2. Allow Diagnostic toolkit to run, click OK
  3. Click the (C)Uninstall tab then click STOP ALL COMPONENTS.
  4. Wait for 2-3 minutes, then click START ALL COMPONENTS.
  5. Check if the Trend Micro logo will appear in the system tray.

If it's not opening kindly refer to the steps on this guide too - Cannot open Trend Micro Security for Windows

 

- TM_Reine

Brand User

Hustler

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98 Messages

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1.9K Points

4 m ago

Hi, how2win

Welcome to Trend Micro Home Users Community. 

To add the Trend Micro icon on your desktop kindly do these steps: 
1. Click the start button.
2. Search for the Trend Micro Maximum Security folder. 
3. Right-click the Trend Micro Maximum Security program. 
4. Click more then click open file location. 
5. Right-click the Trend Micro Maximum Security. 
6. Click send to desktop. 

If the options above are not available, kindly reinstall your Trend Micro Maximum Security by accessing the link below: 
Reinstall Trend Micro Maximum Security

Feel free to message us for any clarifications. 

Thank you,
-TM_JD