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how2win
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Neophyte

Neophyte

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5 Messages

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240 Points

Thursday, April 15th, 2021 1:47 AM

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Desktop

My desktop icon for Trend Micro never appeared. How do I get a desktop icon so I can scan when I choose. At the moment I cannot scan.

Question

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Updated 

3 years ago

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Brand User
reine_roque

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739 Messages

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10.2K Points

3 years ago

Hi how2win!

 

May I know what happens when you choose to right-click the icon then open it? is there a Trend Micro process showing in the task manager?

 

Can you try to restart its components? here's how: 

  1. Press the Windows & R key at the same time. The run window will appear, type there supporttool
  2. Allow Diagnostic toolkit to run, click OK
  3. Click the (C)Uninstall tab then click STOP ALL COMPONENTS.
  4. Wait for 2-3 minutes, then click START ALL COMPONENTS.
  5. Check if the Trend Micro logo will appear in the system tray.

If it's not opening kindly refer to the steps on this guide too - Cannot open Trend Micro Security for Windows

 

- TM_Reine

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how2win

Neophyte

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5 Messages

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240 Points

Yes that appears to be working. Thanks for your help. I appreciate it.

3 years ago

0

Brand User
reine_roque

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739 Messages

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10.2K Points

Hi how2win,

 

You're welcome just let us know if you need help anytime :)

 

- TM_Reine

3 years ago

0

Brand User
tm_jd

Hustler

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98 Messages

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1.9K Points

3 years ago

Hi, how2win! 

Welcome to Trend Micro Home Users Community. 

To add the Trend Micro icon on your desktop kindly do these steps: 
1. Click the start button.
2. Search for the Trend Micro Maximum Security folder. 
3. Right-click the Trend Micro Maximum Security program. 
4. Click more then click open file location. 
5. Right-click the Trend Micro Maximum Security. 
6. Click send to desktop. 

If the options above are not available, kindly reinstall your Trend Micro Maximum Security by accessing the link below: 
Reinstall Trend Micro Maximum Security

Feel free to message us for any clarifications. 

Thank you,
-TM_JD

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how2win

Neophyte

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5 Messages

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240 Points

Thanks. Did all that. Have the icon on my desktop but it is not clickable.

3 years ago

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