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Neophyte

Neophyte

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2 Messages

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120 Points

Mon, Aug 9, 2021 11:56 AM

Closed

renewal popup

I'm getting renewal popups telling me to renew now, before my protection runs out tomorrow. Thats great, except my computer is not even a week old, and program says  expires 08/06/22. Now i'm left wondering if I made the right choice in anti virus software????

Accepted Solution

 Superstar

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438 Messages

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7.1K Points

4 m ago

Hi, lennywater

 

Upon checking your account, your subscription will expire on August 6, 2022. Can you please check if your Trend Micro program display the same expiration date? The expiration date is displayed on the lower right side of the Trend Micro program installed on your computer. Could you please also send us a screenshot of the pop-up so that we can look at it further?  

 

How to take a screenshot to send to Trend Micro Technical Support

 

Awaiting for your response. 

 

- TM_Rochelle

Neophyte

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2 Messages

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120 Points

@rochellemae_bautista 

Hi Rochelle.

Sorry about the long wait for reply. The expiry date on program is correct. I've been waiting to see popup again but it hasn't happened since. I also haven't been on the computer either. If I do get it again, I will take a screen shot for you.

Thankyou

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