Anime_007's profile
 Superstar

 Superstar

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200 Messages

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6K Points

Thursday, April 11th, 2024 7:39 AM

TM for android

Its pattern is not updating and its been days since its stuck on a specific pattern number. Please fix this issue of TM for android.

Accepted Solution

Brand User

Trend Security Expert

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102 Messages

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2.1K Points

1 month ago

Hi @Anime_007,

To better assist you further about your concern, do you mind providing us with the following information.

Mobile Security version:

Pattern version:

Thank you!

Neophyte

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2 Messages

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190 Points

I don’t have a android   I have apple cell phone 

Brand User

Trend Security Expert

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236 Messages

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4.8K Points

Hi @creeker49​, 

Are you experiencing the same issue mentioned in the post above? If you need to update your Trend Micro Mobile Security for iOS, you can follow the instructions here How to upgrade Trend Micro Mobile Security on iPhone or iPad | Trend Micro Help Center


Let us know if you need further assistance. Thank you!

 Superstar

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200 Messages

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6K Points

@tm_chard​ the mobile security version is 16.2.0.5178 and the pattern version is 2.741.00

(edited)

Brand User

Trend Security Expert

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158 Messages

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3.2K Points

@Anime_007​, 

Based on the information provided, you already have the latest app and pattern version installed on your mobile device. 

We understand the importance of staying current with software updates to ensure optimal performance and security. Rest assured, our team is committed to maintaining the program's functionality and security by promptly applying updates as they become available.

To ensure that you constantly receive automatic updates on your Mobile security app, go to Security Scan. Click on Updates tab then tick the box for Auto Update.

Hope this helps.

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