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Trend Micro ID Protection — April 2024 Release

  Hi, Trend Micro Community!   Boost your identity security with the newest updates for Trend Micro ID Protection. Check out the release notes for a detailed overview. Your safety is our top priority!     Build Version Mobile App for Android 1.07.1449 Mob

Announcements

660

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My account information

How do I find my account information?

Question

25

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Exciting News: Introducing Trend Companion!

  Hi, Trend Micro Community!   Are you ready to take your Trend Micro Support experience to the AI level? We're thrilled to announce the launch of Trend Companion, designed to revolutionize how you interact with Trend Micro support!     What is the Trend Companion? Our Trend Comp

Announcements

656

2

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The VPN problem is still there and needs a fix fromTrend

Its ok using wifi but shuts off all other access when using mobile app version is 11.2,?

Problem

69

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Slow computer

After downloading and installing your program my computer isn't functioning at the speed it once was. Apps and Web pages are taking hours to load.!!!!! How do I fix this? 

Praise

43

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Web Guard issues.

I know there are issues with Web Guard at the moment with the latest update and resent iOS for iPhones. Just to let anyone know from Trend Micro and the community that I have been resetting my phone and I will get internet activity for around 2 minutes then it will stop again after that. There is da

Problem

74

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Not able to get internet

I recently purchased VPN Proxy One Pro since installing I have not able to use my internet, get mail or load other Apps unless Im at home near my Wi-Fi. I checked I have the current version. Any suggestions on how to fix this issue besides uninstalling the App and kissing my money goodbye.

Problem

23

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4g and 5g not working on our devi

The vpn seems to be blocking access to the 4g network when away from wifi how long before this is fixed??

Praise

12

1

0

unable to use data outside of home

Since installing product, i can't access data on my iphone outside of the house wifi and can't work out how to fix this.

Problem

19

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VPN web guard affecting iphone 12mini with IOS 17.4.1

Data wont work on my iphone when I have webguard installed. Delete that part of the app and it will work. Reinstate it and it wont. Telstra and I wasted 2 hours on this issue. Not happy Jan!

Question

37

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Why TM scores poorly in AV Comparatives?

On each and every test , TM scores very poorly , around 97%. Why is that and why no improvements????

Question

38

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VPN causing iPhone internet not to work

My iPhone internet has stopped working and after a week of not being able to work out why it was discovered that my trend micro vpn had started to block all internet off the phone. As soon as I removed the vpn my internet started working. It appears like there had been an update of the app which has

Praise

63

1

0

Trend micro mobile security

Hi, Over the last week when I open a program on my mobile, the program fails to start/download and crashes. With the message program fails to connect with the server. this has occurred on my mobile and my daughters . Apple phones - 15max Trend has been used now for over a year or so without previous

Problem

19

1

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Apple iTunes incompatible with VPN.

Upon connecting with IOS 17.4.1 iPhone 13 Pro through Apple iTunes, upon device connection, Trend VPN disconnects and then the Wi-Fi network drops. Must restart computer and disconnect VPN before reconnecting to the iPhone via iTunes.  Everything works well if the VPN is disconnected beforehan

Question

15

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Web guard block my mobile internet and apps to stop working

While I was out and at the library, my Internet stopped working then my apps stopped working. I began to troubleshoot when I came home and when I finally got web guard to turn off the VPN, that’s when my Internet and apps began to work. I have never had this problem and have used this service now f

Question

154

3

0

Stop the constant syncing

Here lately every time I switch web sites or scroll up or down a web site a new window pops up and says Trend is syncing. I have to close the window before I can go back to what I was doing. is there any way to stop that?

Problem

12

1

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Activate Software.

Cannot activate my Mobile Security, says forbidden, although I insert the avtivation key?

Question

22

1

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Trend Micro VPN blocking apps

Two days ago my Trend Micro VPN started blocking access to all apps while on 5G/4G mobile connection. Works fine with all apps on Wi-Fi. Have been through all settings, reset some, tried different scenarios, all have failed. Trend Micro version 11.2.1070, iOS 17.4.1

Question

236

10

Trend micro is not keeping up with iPhone updates and shut the phone down without telling us

Our iPhones turned into useless bricks after iPhone update this is happened before with computer on iOS I'm very sick and tired of them not letting us now that there's a problem with updates we are seeking other security that will keep up with Macintosh and tell us why nothing works We spend hours

Question

46

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VPN

Internet connection issues experienced when VPN setting is ON

Problem

53

2