D
Neophyte

Neophyte

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1 Message

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100 Points

Friday, June 21st, 2024 4:42 AM

Having problems screaming video from reliable websites

I am having a problem streaming video from very reliable websites while using Mobile Security. However, when I uninstall Mobile Security, the video feed was working perfectly. Does this have to do anything with VPN configurations?

Brand User

Trend Security Expert

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15 Messages

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350 Points

1 month ago

Hi @dcharous ,

 

Welcome to Trend Micro Home Users Community!


For this concern I would like to request the following information.

 

  • Type of Device: Android / IOS
  • OS Version:
  • Version of Trend Micro Mobile Security installed:
  • Do you have another VPN installed on the device:
  • Are you using the browser or a application for steaming the videos:
     

Looking forward to your response.

 

Thank you!

 

Neophyte

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1 Message

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70 Points

I don’t have another VPN on my iPhone 

iOS , not steaming as I don’t know what it is?

this is as far as I know 

I have iPhone 12.

I believe my phone has been cloned 

Brand User

Trend Security Expert

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140 Messages

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3.3K Points

Hi @romydavis90169b,

Welcome to Trend Micro Community! 

Could you provide more details about what specifically you're concerned about? Please include all the symptoms related to the issue.

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