Official

Accepted

Unanswered

Advanced Filters

Search Results (6.8K)

Activity
False Positives

I've had 2 false positives recently. First of all I wanted to check my webmail from my internet provider (Heart Internet) and was blocked, because it was an "unsafe" site. I was unable to unblock it and had to exite Trend Micro first. Second Trend micro blocked a Dell .exec update installation 

Problem

 • Home Network Security

23

1

Trend Micro 2022

Trend Micro 2022 is out...but nothing from what we discussed here has been implemented:checking for updates after boot is still set for 10 min instead of 1-2 min as has been requesteditems restored from quarantine (logs) are still labeled "removed" even though they were restored, creating confusion

Question

 • PC Security

38

2

SMS Phishing Link

I got a text message early in the morning which appeared to be from Eastlink about an outstanding toll. I have not been getting a lot of sleep lately and was obviously not thinking straight so I clicked on the link. Only after that did I realise that I should not have done that. I have done a scan u

Question

 • Mobile Security for Android

70

1

Ransomware checkmate

TrendMicro antivirus + 2022, updated to yesterday, detects checkmate ransomware?

Question

 • Home Network Security

46

1

Closed

Mailer deamon

When I try to message certain websites, I always get back notices that my messages cannot be delivered and that ai need to scan my iPhone for this virus. Can you give me instructions on how to remove this from my phone?

Problem

 • 

Resolved

 • Mobile Security for iOS

46

1

Webguard, Fraudbuster, Payguard & Wifichecker/Running in background (Insight section), turn themselves off constantly throughout everyday

Webguard, Fraudbuster, Payguard & Wifichecker (Insight section) ALWAYS turn off, many many many times/day. This happens constantly and often just minutes after I've reset them. I have to do this "MANY××" times/day leaving my devices vulnerable and me feeling very uncertain. I chatted

Problem

 • Mobile Security for Android

32

1

Closed

What are Travel Scams? — American Airlines, Airbnb, and Booking.com

    The holidays are fast approaching and border restrictions are lifted in many countries. Are you starting to think of your fall vacation? Though it's important to book ahead to get the best deals and discounts, it is also important that we know how to score the best deals from legitimat

Article

 • PC Security

58

0

Closed

Fraud buster on Android

Fraud Buster on Android won't turn on.

Question

 • 

Answered

 • Mobile Security for Android

24

1

0

Closed

[macOS] Is the website filtering only works in http? (no https?)

Hi, today I purchased Trend Micro Antivirus for macOS. Just for the sake of curiosity I tried the website filter feature and after setting it to the max possible streght, I realized that it only prevent access to http sites. I can bypass the filter by just using https. Is this intended? 

Problem

 • 

Resolved

 • Mac Security

39

1

Closed

helpcenter.trendmicro.com won't load

Clicking on "Contact Support" on the homepage takes me to "Hmmm... can't open this page. Check if there is a typo in helpcenter.trendmicro.com" using Edge. All attempts to access this website fail, even using Chrome & Firefox; get the same type of message. Not much of a help center if you can't

Problem

 • 

Resolved

 • PC Security

21

3

Closed

Virus scan

My Trend use to do a nightly scan. Since Support reinstalled it yesterday, that scan didn't happen.  The schedule only allows certain days and not nightly.  I am confused.

Question

 • 

Answered

 • PC Security

28

1

Closed

Hi memory usage

Trend is using too much memory and preventing other programs from operating normally.

Problem

 • 

Resolved

 • PC Security

186

1

Closed

Security

Calendar & location kept getting thrown down

Question

 • 

Answered

 • Mobile Security for iOS

42

2

Closed

iPhone no longer rings

I installed Trend Micro on my IPhone 13 pro. It no longer rings and I’ve missed very important calls.

Question

 • 

Answered

 • Mobile Security for iOS

38

1

Closed

Website not accepting password on account

Website will not accept last changed password or previous one

Problem

 • 

Resolved

 • PC Security

19

1

0

Closed

Why parent control don't work on PC?

Why parent control don't work on PC? The computer works despite the fact that working hours are limited to 10:00 p.m.

Question

 • 

Answered

 • PC Security

37

1

Closed

Boot and UEFI protection

Hi,Does Trend Micro Maximum Protection protect against Boot and UEFI related malware that cause corruption ?

Question

 • 

Answered

 • PC Security

50

2

Closed

iOS 16 and Trend Micro App Compatibility

  iOS 16 is now available to all users with iPhone 8 and later, including the latest iPhone 14 series. You can directly update in the Software Update section of the Settings on your iPhone.   iOS 16 Overview New Lock Screen Design ― fully redesigned from customizable widgets to animated w

Article

 • PC Security

977

2

Closed

VPN and webguard

Why does my webguard and VPN keep getting turned off

Problem

 • 

Resolved

 • Mobile Security for Android

61

2

Closed

Security

My privecy and tracking

Problem

 • 

Resolved

 • Mobile Security for iOS

40

2