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Hotshot
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38 Messages
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980 Points
Trend Micro Maximum Security is slowing some of my applications/programs on my PC : Started with recent Windows 11 update (Few weeks ago)
Trend Micro Maximum Security is slowing some of my applications/programs on my PC. This problem started with most recent Windows 11 updates (Few weeks ago). Here are some example of applications/programs affected : CCLeaner, File Explorer, Clear Event Viewer, SolSuite, etc... I have to stop Trend Micro to get it back to normal speed!!!
Any ideas???
tm_klariz
Trend Security Expert
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158 Messages
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3.2K Points
7 months ago
Hi @giguerejeanmarc,
Thank you for sharing your experience here in our community. Kindly ensure that you have the latest version installed on your machine.
To check if your Trend Micro program is updated, you may follow the steps on the article below:
Check Trend Micro program version on Windows
Let me know how it goes.
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giguerejeanmarc
Hotshot
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38 Messages
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980 Points
6 months ago
On December 12, I spent over an hour with someone from the support team. As of today, I am still waiting for a response and/or solution for this problem.
I am very disappointed and as I said in a previous post, I am considering moving to an other provider. Hopefully, someone will get back to me!
giguerejeanmarc
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giguerejeanmarc
Hotshot
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38 Messages
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980 Points
6 months ago
I have been working with Ace Zafra at Trend Micro Support for a few weeks, trying to resolve my problem. He is working from their Head Office in Asia. I spent over 6 hours on the phone ( 3 days : 2hrs). He took control (remote) of my PC and did quite a few tests and collected data. So far, no luck: I still have the same problem. I have to stop Trend Micro Maximum Security if I want to go back to "normal".
At first, they thought it was an isolated problem with my PC : HP - All-in-One. But my wife.s PC, which is an older HP All-in-One PC, running on Windows 10 has the same issue/problem.
The last tests were made a few days ago and collected data sent to their technical team for a thorough analysis. Hopefully they will come back to me with good news. If not, I will seriously consider my next step: wait for a solution or choose a new provider!!!
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giguerejeanmarc
Hotshot
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38 Messages
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980 Points
6 months ago
I just spent a few more hours with Ace Zafra from Tech Support and he collected more data which will be reviewed by the technical team/experts.
Once again, I am hoping for the best. I am patient, but ma patience has its limit!!!
If anyone else is having the same issue/problem, I would invite you to share your experience on this post.
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wrichards
Neophyte
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1 Message
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70 Points
5 months ago
As an IT technician, we have noticed this happening on 5 customers computers where they have Trend Micro Maximum Security installed on HP computers (Desktops and laptops)
As soon as TrendMicro is enabled, Computer is locking up, Browsers (chrome and edge) are timing out with "Please wait" message.
Browser add-ons have been disabled - Same issue.
We have uninstalled TrendMicro and reinstalled. Doesnt fix the issue.
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tm_vince
Trend Security Expert
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169 Messages
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3.4K Points
5 months ago
Hi @giguerejeanmarc ,
We are already aware of the issue and currently the logs that has been collected are being examined back end. We will provide an update once the fix is available.
Thank you for your patience!
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rickmen
Hotshot
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25 Messages
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630 Points
5 months ago
I'm having the same issue, TM is slowing down every aspect of my PC experience (opening email, printing, searching WEB page, opening apps etc) to the point where I am switching it off just to get stuff done. It's acting like a virus. When I exit TM the PC response time is back to normal. I have tried various troubleshooting tips but the problem persists.
https://en.community.trendmicro.com/conversations/pc-security/trend-micro-maximum-security-slowing-down-my-whole-desktop/65addde3aee52b24fc1de2cd
(edited)
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maidment
Neophyte
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2 Messages
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90 Points
5 months ago
I am also experiencing the same problems outlined in these posts. It all started in December 2023 when it suddenly became extremely slow to open my browser (Firefox at the time). During the long delay, the screen turned white and after another delay a message saying ‘ page unresponsive’ was displayed. I have tried all of the suggested fixes and changed from Firefox to Chrome but to no avail. By accident I found that by restarting the WI - FI network adapter, the system speed returned to pre December levels for a while until the sluggishness returned. This is so frustrating. At least I have a temporary fix via the network adapter, but why?
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scott_lewins
Neophyte
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4 Messages
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130 Points
5 months ago
I’m not sure how I got my laptop working as normal? As I said earlier I was having the same issue, All I have done is updated to the latest versions of everything and it came good. I did delete all that extra HP wolf security crap they load onto new pc’s and made sure maximum security was the only security system installed, I thought there may have been a conflict.
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glenward20
Neophyte
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1 Message
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70 Points
5 months ago
I too have had to remove TM from 3 systems due to the system slowing to a crawl. If I check the task manager, it shows the CPU at 100% with system interrupts the main culprit.
Remove TM and all is well again.
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babs21
Neophyte
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3 Messages
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110 Points
5 months ago
I am running TM on a 13 year old HP desktop widows 10 pro Core .17 also on a 7 year old Hp Laptop Celeron windows home no problems BUT my wife is running TM on a 2 year old HP ProBook 450 core .17 16 gigs of ram 2 TB solid state drive. I had it to a computer technician who went over it with a fine tooth comb and told me the problem is Trend Micro and unless you disable Trend Micro it will just not load pictures or programs and the processor is screaming. I was told by a trend micro consultant to wait for a new update. This happened sometime in early December 2023 still waiting, only just renewed subscription will wait until the end of the month and then DEMAND a refund and probably install Bit Defender. Fed up and pissed of as we have been using trend from when it was called PC-cillin with only minor issues.
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lourosati
Neophyte
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3 Messages
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130 Points
5 months ago
30/1/2024. HI to Trend Micro, I hope this get through to TM technical staff and some response is returned.
Since about October 2023, one particular software program on my Windows 11 computer has been very slow to run, to refresh screens and to select various functions.
The software is a Family Tree program format. I have run this program and its upgrades for 20 years.
All other software programs seem to run smoothly.
I have had TM installed for maybe 10 years.
Since December 2023 I had spent many hours and $$, trying to find a reason why the Family Tree program was slow. The software suppliers were also at a loss to understand the problem, even when I sent them a copy of my data files.
They convinced me to buy and download a new copy of the software, but this was not the solution either.
Local technicians have checked my computer on three occasions and found nothing wrong.
I am getting on in years and a bit slow, but today in a "fix at all costs" mindset, I switched off the TM antivirus and amazingly the Family Tree program reversed to being its old snappy operational self.
I did this on three occasions and so am convinced that the TM antivirus software is disabling my Family Tree software. Unsure as to the first instance when any Windows or TM updates affected the software but it was October 2023 when I saw the slow operations of my Family Tree program.
I immediately called my technician, who works for the local company that originally supplied me the TM, and who had spent an hour yesterday trying to solve the slow FT program. ( Don't ask me why he did not switch off TM as well, that will be my challenge to get a discount from the account)
I asked if TM could be tweaked or detuned to allow my FT program to run fast as per normal.
He said no and basically to switch off the TM protection whenever I was working on my FT program.
So I ask TM if you can offer any solutions on how to maintain the TM protection and allow my FT program to run at full speed.
Thanks Lou
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johnn
Neophyte
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3 Messages
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110 Points
5 months ago
This morning when I started our PCs I found that we had a new version of the file "System_config.cfg" which had been found to be in error, and all was now working beautifully!
I would like to thank the staff at TM, and this community, for keeping at this and getting a result!
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