New Version Alert: Trend Micro Security for Windows 17.8.1121

same here only 17.7

Same for me.

Is this update for all of the Trend Mico applications.

@mouse_retherford​  same for me too. Maybe they haven't updated their links yet

@mouse_retherford @DragoNet @hsfrotten @plspeakes 

Thank you for your patience. We are currently investigating the issue and will provide an update as soon as possible.

Hey @mouse_retherford, @DragoNet, @hsfrotten, @plspeakes! Updated installer links in the post. Click to download the new installer on Windows.

Let me know how it goes!

Good day @fsparkman8203c8! Thank you for your feedback. We take customer concerns seriously and are working to improve our invoicing and renewal processes. Your input is valuable – please share any specific issues or suggestions, and we'll address them.

Hi @Dani_2077 ,

Thank you for your feedback. We will improve how we communicate the compatibility of our Trend Micro App with different OS versions.

Thanks 🙏🏻

@Dani_2077 updated the content. Thanks for flagging it.

@shoescene Hey there! I'll keep you in the loop as soon as we fix the issue with the installers. Don't worry, we'll get it sorted out soon!

@shoescene just updated the installers!

You can now download and install the Trend Micro Security version 17.8.1121 on your Windows computers.

@karismajopd​ Seems like they have issue after issue with lots of things. Makes one wonder how good their product is!!

Hi @efa11547​ , 

We are committed to providing the best experience with our software, and we're actively monitoring for any potential issues that may arise following the latest update.

It's important to note that due to the differences of machine environments our customers use, there may be some compatibility challenges, but we want to assure you that our dedicated team of developers is always ready to address and resolve any issues that may arise.

Thank you!

Rejoice! Trend Micro Security for Windows has unleashed its latest version, 17.8.1121, with enhanced protection against cyber threats. If you hold an active subscription, fear not! Upgrading to the newest version is quick, easy, and completely free. This update brings a powerful machine learning model, improved performance with reduced storage space, and Yahoo Mail support in Email Defender 12. 

Hi @dpjw55_80ae62,

We appreciate your feedback about the new Trend Micro version from Best Buy. Rest assured, we're actively looking into why some of our valued Trend Micro users from Best Buy have not yet received the 17.8 update.

Thank you for your patience and continued support.We'll make sure to keep you informed about the progress of the new version from Best Buy.

I recieved your email with the link to download the update and what you sent me did the same thing as the one Venessa at Trend support.  I did reply to you via email, but got no responce.  I checked once again at Best Buy's download website and the download there is on for 17.7.

I have no idea what I am supposed to do next.  When Trend and Best Buy find a solution to this problem would you please let me know?  The Trend Micro 17.7 from Best Buy appears to be working fine for now on both of my computers.

Hi @dpjw55_80ae62 ,

We'll make sure to keep you informed about the progress of the new version from Best Buy. For now kindly use the 17.7 version to keep your devices protected.

Thank you!

@ekjennings​ Spot on: they don't!!

Hi @ekjennings ,

The system is showing "up to date" since "component version" pertains to specific parts of the software, while "program version" relates to the whole software application. Both are used to track and communicate the state of development and releases for different aspects of the software.

Kindly reinstall your Trend Micro Security to get the latest version 17.8.

You may get the installers here:

• Trend Micro Premium Security
• Trend Micro Maximum Security
• Trend Micro Internet Security
• Trend Micro Antivirus+ Security

Please note that Trend Micro Security,for BBY, bundled by your ISP, will become available to you shortly.

Hope this helps!

Have tried all of the above, reinstalled several times, and still end up with the 17.7 version. It really is Pathetic!! 

Hi @efa11547,

Please try the installer on this link instead:

Download Maximum Security

Let us know if this works. Thanks!

Start to look at other software other than TREND MICRO. TOO MANY FAULTS, time after time.

@davevt31​ Their product has not changed much in past 8 years. So usually they dont provide any new features with new updates. Look at the previous UI of Trend Micro of 8 to 9 years earlier versions. By UI I mean look at the features of components it offers from then vs now. 

Hi @davevt31,

Here are the enhancements on the update.

1. Stronger Protection
      - New machine learning model for better security.
      - Reduced storage space for smoother performance.
2. Email Defender
   - Now supports Yahoo Mail.
3. Easier Installation
   - Streamlined installation process.
4. Simplified Registration
   - Hassle-free registration flow.
5. Enhanced Browser Notifications
   - Added protection against browser notification scams.
6. Mute Mode Improvement
   - Fewer pop-up notifications when transitioning between screens.
7. Pay Guard for Banking and Shopping
   - More options for customizing your protection.

These days you got a job with this update 😃. There are so many things to cover and only emails from misunderstood or dissatisfied customers 😂. 

The same BS we get from Trend Micro, when their" updates" don"t work. They reply to any Critisum with" we are very concerned about our product, and are working hard to rectify this issue. FOR CRYING OUT LOUD, GET IT RIGHT THE FIRST TIME. TELL YOU HOW GOOD THE UPDATES ARE, BUT CAN'T EVEN GET THE INSTALL SOFTWARE CORRECT. COME ON TREND MICRO, GET IT RIGHT THE FIRST TIME, SO IT DOESN'T MATTER WHAT MACHINE IT IS DOWNLOADED TO.

Hi @ryderglow​ , 

Thank you for your insight on this post. We hope it helps inform other users about the availability of the newest version of Trend Micro for Windows.

Hi @karismajopd,

We believe that we recently had a private conversation with you regarding this concern, and we were successful in reaching an agreement on the terms. It appears that your computer's environment may be related to the issue at hand.

Hi @karismajopd​, 

I'm sorry if my last response didn't come across well; that wasn't my intention. I'd just like to check if the issue is still happening on the same computer you previously reported. If it is, it's possible that there's an environmental issue with the computer, as we discussed before.

Well spoken: The TREND MICRO experts don't listen to Customers, treat you like you don't know anything, and can't seem to get a lot of thing right, and wonder why customers get upset and angry!!  I wonder if they have heard of the old saying: X= unknown quantity   spurt= a drip under pressure.

From an IT Company that has been around as long TERND MICRO has ,we expect better. I am loosing confidence in their product at a very fast rate, which is a shame, as I have been with them since their inception.

Hi @karismajopd​ and @efa11547 , 

Addressing your concerns would bring us relief, and working together is key to solving problems. To gather information, it's important for us to thoroughly investigate and isolate the issue.

Thank you.