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[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software

Update As of June 27: We've now released an automatic update that resolves the error messages encountered by some users during update. This update will restart the Trend Micro program and then restart your computer. After restart, you can confirm that the update has been applied by: Opening your Tre

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 • PC Security

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Check your home network security with HouseCall for Home Networks

Many home devices have possible security issues that hackers can use to take control of your home network. This can lead to privacy leaks ormuch worse. HouseCall for Home Networks is a FREE TOOL that checks yourhome network device security. Try it now. Available in PC, Mac, iOSand Android. Click

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 • Home Network Security

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Windows Meltdown-Spectre Vulnerability

[What is the Meltdown-Spectre Vulnerability?]Meltdown, designated as CVE-2017-5754, can enable hackers to gain privileged access to parts of a computer’s memory used by an application/program and the operating system (OS). Meltdown affects Intel processors.Spectre, designated as CVE-2017-5753 and CV

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[Reminder] Refrain from posting your personal information (serial numbers, phone numbers, email and etc)

Please do not post your personal information such as your serial number, phone number, email or any other important details. Even though this is a Trend Micro community, you can never tell if someone would take the opportunity to steal your information if it is blatantly visible to everyone. If you

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Important Information for Trend Micro Solutions and Microsoft January 2018 Security Updates

Regarding Windows 10 KB4056892 requirement from AV software -- We advise you to manually add the registry key required to receive the January Microsoft patches as quickly as possible in conjunction with Trend Micro security software deployment. Follow the instructions in this KB: http

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 • PC Security

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"Computer Infected" Scam

I just watched on a MAJOR news network a warning about the "Your computer is infected" scam which has been so common here at the TM home users community. It said that the FBI investigated about 17 MILLION of these complaints between January and September of 2017. WOW! I knew there were a lot, but no

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 • PC Security

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Phishing: what to do and what NOT to do

-I'm not a Trend Micro representative, but I like to give you some suggestion-Phishing: an email or any other kind of contact that ask you to visit a fraudolent web page. Nigerian Phishing: an email that ask for your help to convince you to pay for several (fraudolent) reasons. An up-to-date so

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 • PC Security

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Scam: what to do and what NOT to do

-I'm not a Trend Micro representative, but I like to give you some suggestions-1- Be aware if a 'technician' contact you because your PC is infected. This people tell you that you need help and try to connect remotly to your device using several kind of remote software:- TeamViewer- Supremo- web bas

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[New Launch] Stay protected against ever-evolving threats with Trend Micro Security 2018!

With enhanced social networking security, Trend MicroTM Security makes it easy for you to protect yourself and your family. It features: • A friendly interface - quick to install and use • Simple screens and reports – easy to read and understand • Set-and-forget security – won’t annoy you with ex

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 • PC Security

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[New Launch] Trend Micro Home Network Security

Trend Micro Home Network Security provides protection against network intrusions, web threats and identity theft for every device you connect to the internet in your home. Heralding a new era of internet security, Home Network Security uses advanced deep packet inspection technology combined with en

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 • Home Network Security

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Available Now!

Trend Micro Home Network Security provides protection against network intrusions, web threats and identity theft for every device you connect to the internet in your home.To learn more about Trend Micro Home Network Security:http://shop.trendmicro.com.au/homenetworksecurity/default.asp

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 • Home Network Security

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Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

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[New Launch] Enjoy Your Digital Life Safely with Trend Micro Security for 2017

Trend Micro is proud to announce the availability of Trend MicroTM Security for 2017 – our newest release of the industry-leading security software that lets you enjoy your digital life safely. In addition to providing advanced Internet protection and privacy, safeguarding you from viruses, spa

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[How-To] Create a discussion thread in private

Here is how to create a new conversation in private when you need to provide personal information to us (e.g. email address, phone number, serial number etc.):1. In the community web page, click NEW POST button.2. Summarize your question or problem for the conversation title, then click NEXT button.

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[FAQ] Seeing BSOD full screen message, what to do

We're seeing more technical support scams recently, where fake critical system error messages are displayed after clicking on a web link or from a recently installed free software. Here're two sample screenshots of this:NOTE: These are not Trend Micro support phone numbers.Is my PC infected or broke

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[How-To] Change appearance of your name in the community

To display your first name or full name in your community posts and replies, here's how:In the community web page, locate your name at the top right corner.Click on your name, and choose "Profile".In your profile page, click "Edit Profile" button on the left side.In the Profile Information page, upd

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Comparison between Free and Premium versions

Mobile Security for Android offers a Free version and a Premium version. To find out what additional features are available in Premium version, please see: https://esupport.trendmicro.com/en-us/home/pages/technical-support/mobile-security-for-android/1104948.aspx.If you have not tried Mobile Securit

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 • Mobile Security for Android

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[Hot Fix] Google.com search result links not rated by Trend Micro Toolbar

If you have "Rate links..." setting turned on in Trend Micro Toolbar, but the URL links aren't being rated, here's a Hot Fix to fix this issue.https://esupport.trendmicro.com/en-us/home/pages/technical-support/1113586.aspxIf link rating is working, here is an example of what you should see

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 • PC Security

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Auto-Renew frequently asked questions

We get questions about Auto-Renew frequently, so we have compiled a list of questions and answers for this topic.https://esupport.trendmicro.com/en-us/home/pages/technical-support/1055073.aspxWe hope the page answers your question(s) about auto-renew. If not, feel free to post a question in this com

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 • PC Security

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Trend Micro Home Users Community Guidelines

We want this community to be as useful and helpful as possible for everyone participating, so we have gathered some guidelines for you as you discuss questions or problems. 1. Ask Questions One of the main purpose of the community is to answer questions. Please ask your question and a support agent

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