mickeylimon's profileBrand User
Hustler

Hustler

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58 Messages

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1.6K Points

Wed, Sep 11, 2019 9:39 PM

Trend Micro Security 2020 Help With Performance and Conflicting Software Issues

Hi,

When installing the latest version and you encounter the following issues:


  • Other programs not working 
  • Encountering performance issues such as high CPU usage

Try to quickly disable your Trend Micro program to confirm if it is causing the issue, to do this:
Look for the icon of Trend Micro Security on your task bar, right-click then click on Exit.

Then, check again if the affected program is working or performance of the PC goes back to normal.

If it works ok with Trend Micro Security turned off kindly post your issue below so we can schedule a call back or remote session to troubleshoot.
amir

Prodigy

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234 Messages

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5.3K Points

2 y ago

Hi,

First remove Trend Micro 2019 and then install new version?

OS ?

RAM ?

HDD ?

which your programs have problem ?

Regards ,

Amir

Brand User

Hustler

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163 Messages

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2.5K Points

2 y ago

Hi Amir,

those info will help us troubleshoot faster, thanks for pitching those in :)

- Reine

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