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Hi steveawicks,We are glad to assist you on this. Should you have further concerns, please do not hesitate to post again and we at the community will be glad to assist you on it.Have a great week! :)Trend Micro Home Users Community

tm_victor

commented

6 years ago

to the conversation:

Trend Mobile Security disconnecting bluetooth

My Samsung Galaxy S8 is having its bluetooth connection with my Garmin Fenix 5s watch constantly disconnected by Trend Mobile Security App and it is very annoying as I want it to be constantly connected. I can't see anywhere in the settings that allows you to setup what apps it blocks the bluetooth

Problem

Hello steveawicks and welcome to the Community!It is possible that your Trend Micro Mobile Security System Tuner's Just-a-phone mode or Auto Just-a-phone mode is turned on. Just-a-Phone Mode can help keep your mobile device going

tm_onini

commented

6 years ago

to the conversation:

Trend Mobile Security disconnecting bluetooth

Problem

Hello thomas.willis,Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience.Can you tell us more about your issue? Please provide us with the websites that you're having problems with so we can start with

tm_pat

commented

6 years ago

to the conversation:

1 of my accounts will not allow me to open w/o password manager, the other will. Why is that?

Why does this work on some passwords, but not on others?

Question

Hi adamsullnyc, It's possible that you encounter an adware. The possible instance for this is if you have recently downloaded an application/program or email and you allow permission for it to be installed.Can you please check the following 4 fo

tm_iya

commented

5 years ago

to the conversation:

Keep getting "Trend Micro Antivirus has blocked these websites" notifications.

Today I am suddenly getting repeating notifications of the same website (or similar sites) being blocked. The pop-up says "Trend Micro Antivirus has blocked these websites" and keeps showing addresses with the same domain. I'm attaching a screen shot of the "Unsafe Websites Found" log. Here are my s

Problem

Hi paulacathreen,Sorry to hear about that.Please try to check the affected browser if there are browser extension or add-ons that you don't use or do not know about and please remove it if necessary.Please let me know how it goes.Regards,Pat

tm_pat

commented

5 years ago

to the conversation:

Keep getting "Trend Micro Antivirus has blocked these websites" notifications.

Problem

Hello Paul Moffat,Welcome to the Community!Good question, here you go Paul. Installing Antivirus for MacRegards,Pat

tm_pat

replied

6 years ago

to the conversation:

Mojave support

As Mojave is now in the 9th beta release, Is there support for these Mojave public betas?

Question

Hello ghorwith,Welcome to the Community.macOS Mojave isn't supported yet in the latest version of Trend Micro Antivirus for Mac since it is still in it's beta phase. Once it is officially released, then we will definitely provide support to it. We're

tm_pat

commented

6 years ago

to the conversation:

Mojave support

As Mojave is now in the 9th beta release, Is there support for these Mojave public betas?

Question

Hi mkhairulhazim,We're sorry to hear about your experience.Have you tried to use the Trend Micro Mute Mode feature? If not yet, here's how:Using the Mute Mode feature of Trend Micro SecurityLet me know how it goes.Hope this helps.~Iya

tm_iya

commented

5 years ago

to the conversation:

Make a notifications settings section

Make a notifications settings section, So i can mute the notifications atleast. I was playing a game and the notification minimized my game and got me killed. Absolutely ruined my day.

Idea

Hi jim.libby,That three pwmTower that you can see is normal. You don't need to worry about it. Each tower is responsible for each, like the user interface, extension and background services.Hope this helps.~Iya

tm_iya

commented

5 years ago

to the conversation:

Why are there 3 copies of pwmTower running on my computer?

Question

Hi casataylor, Thank you for posting your question here and welcome to Trend Micro Community!I was able to check the website that you are telling us and I also check it on our sitesafety website. Upon checking the rating of the website it is saf

tm_vin

commented

7 years ago

to the conversation:

fraudulent site

A UK site that is not blocked is clearly fraudulent.A quick check of the net reports dozens of people including myself. Usually the product never received. One report of a 35 UK pound cost being charged at 3500 UK pounds.Emails are NEVER replied too. A recorded message constantly ( American accent)

Question

Hi @chris and welcome to the community!Please disregard the email notification since you have already activated all your license. You can also unsubscribe from this email notification by following the steps on the article below. Pleas

tm_marion

commented

7 years ago

to the conversation:

Email erroneously warning about un-activated products

I recently installed Antivirus Plus Security on 5 computers. Installs went as usual. A week later I received an email for each computer saying that the product was not activated. I re-checked -- they are all activated. Ignore the emails? Thanks for the help. Chris Burke

Question

Hi robert and welcome to the community!As usual thanks for the help Tom Emmelot!You may want to try out this guide: Unable to update Windows 10 due to remnants of old versions of Trend Micro SecurityThat should allow you to fix the iss

tm_jb

commented

6 years ago

to the conversation:

i want to delete a very old version of trend micro

Windows Update fails saying I need to delete "Trend Micro Internet Security 2009". I have removed every occurrence of "trend micro" in the registry but Windows Update still fails. I am currently using Windows 10. Trying to update to v1709

Question

Hello twofinetrout and thank you for asking here in community! Sorry to hear that you're encountering this issue. The Trend Micro Maximum Security displays this message if the program failed to download and install updates or the computer a

tm_son

commented

7 years ago

to the conversation:

protection disabled. storage capacity listed as maxed out so no update possible

hi my maximum security package has 600 days left on subscription. it says that a problem has temporarily interrupted my protection & so protection has been disabled. it suggests restarting the laptop. this does not change anything. programme is unable to update. i seem to be unable to download any u

Question

Sorry for the delay in response JimT38, you may want to try updating the Shockwave Flash Player as shown in the guide below:https://support.mozilla.org/en-US/kb/warning-unresponsive-pluginIf the issue persists kindly let us know!

tm_jb

commented

8 years ago

to the conversation:

Unresponsive Script Warning

Unresponsive script warning on Firefox related to Trend Micro password manager. How do I fix that?

Question

Hi kennethdurham!You have mentioned that you are using Windows XP. Upon further investigation, we have found out that The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error happens on older operating systems or browsers. Older operating systems fall

tm_dianne

commented

7 years ago

to the conversation:

Cannot view Video on the trainmasters.tv site

When I try to view videos on the https://trainmasters.tv site I get the following message This site can’t provide a secure connectiontrainmasters.tv uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHThe client and server don't support a common SSL protocol version or cipher su

Problem

Hello lisphilp,Welcome to the Community.You must be bothered with the pop-up messages that you get from your Trend Micro program. This behavior about your Trend Micro program will be best explained through this article:“Transfer of Protected Data Blo

tm_pat

commented

6 years ago

to the conversation:

Transfer of Protected Data. no real info provided

I am regularly getting a message which tells me there has been a "Transfer of Protected Data blocked", the reference program is chrome.exe and the category is credit card. I rarely use my debit card online and when I do it's through the retailer's encrypted site. Can you give me any more info pleas

Question

Hi, G and Welcome to the Community!Thank you for reaching us about this concern. regarding this you can try to check if you have any conflicting software that may affect the Trend Micro scan.Conflicting Software ListIf you cannot find any conflicitng

tm_ven

commented

7 years ago

to the conversation:

Udated version of Micro Maximum Security problem

Undated to latest version of Micro Maximum Security. Everything seemed to load ok and everything looks right but it will not scan it just starts the scan like normal but then sits on zero and spins endlessly. try reloading twice and several restarts nothing working any help appreciated

Problem

Hi mligor,We're sorry to hear of your experience.Please try the solution from this page: "Unable to download an update - Could not connect to the update server" error message appears when updating Antivirus for MacLet us know how it goes.Regards

tm_pat

commented

5 years ago

to the conversation:

Unable to download an update (mac) - Proxy with Authentication

my Trand Micro Antivirus 2019 (mac) is not able to download any new updates.When manually started it shows the error: Unable to download an updateCould not connect to the update server. Check the network connection and try again.--This happens only when I'm using Mac in company network where Proxy w

Problem

Hi there! Does the error message specifically say "Unable to Contact Trend Micro" If yes, then you could try out this guide:https://esupport.trendmicro.com/en-us/home/pages/technical-support/password-manager/1108264.aspx

tm_jb

commented

8 years ago

to the conversation:

can not log into password manager get code4

Program has been on computer for almost a year due to renew in sept. am unable to log into the password manager I getamessage code 4 contact microtrend. not being able to use this app means I can not accessmy accountsin other areas

Problem

Hi 88155467,We appreciate the help in providing the links!For your convenience, you may want to refer to the link below on how to submit links for reclassification. So that you can immediately submit them to the team who handles these requests.S

tm_jb

commented

6 years ago

to the conversation:

Phishing website Anti-Virus software does not intercept trouble warehousing

Phishing website Please enter the libraryhxxp://qqfeicaa.v.hosturl.net/039-02239213jieyi/687201.shtml.htm

Question