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Brand User

Hello twofinetrout and thank you for asking here in community! Sorry to hear that you're encountering this issue. The Trend Micro Maximum Security displays this message if the program failed to download and install updates or the computer a

 commented 

6 years ago

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protection disabled. storage capacity listed as maxed out so no update possible

hi my maximum security package has 600 days left on subscription. it says that a problem has temporarily interrupted my protection & so protection has been disabled. it suggests restarting the laptop. this does not change anything. programme is unable to update. i seem to be unable to download any u

Question

Brand User
Brand User

Hi kennethdurham!You have mentioned that you are using Windows XP. Upon further investigation, we have found out that The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error happens on older operating systems or browsers. Older operating systems fall

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Cannot view Video on the trainmasters.tv site

When I try to view videos on the https://trainmasters.tv site I get the following message This site can’t provide a secure connectiontrainmasters.tv uses an unsupported protocol.ERR_SSL_VERSION_OR_CIPHER_MISMATCHThe client and server don't support a common SSL protocol version or cipher su

Problem

Brand User

Hello lisphilp,Welcome to the Community.You must be bothered with the pop-up messages that you get from your Trend Micro program. This behavior about your Trend Micro program will be best explained through this article:“Transfer of Protected Data Blo

 commented 

5 years ago

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Transfer of Protected Data. no real info provided

I am regularly getting a message which tells me there has been a "Transfer of Protected Data blocked", the reference program is chrome.exe and the category is credit card. I rarely use my debit card online and when I do it's through the retailer's encrypted site. Can you give me any more info pleas

Question

Brand User

Hi, G and Welcome to the Community!Thank you for reaching us about this concern. regarding this you can try to check if you have any conflicting software that may affect the Trend Micro scan.Conflicting Software ListIf you cannot find any conflicitng

 commented 

6 years ago

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Udated version of Micro Maximum Security problem

Undated to latest version of Micro Maximum Security. Everything seemed to load ok and everything looks right but it will not scan it just starts the scan like normal but then sits on zero and spins endlessly. try reloading twice and several restarts nothing working any help appreciated

Problem

Brand User

Hi mligor,We're sorry to hear of your experience.Please try the solution from this page: "Unable to download an update - Could not connect to the update server" error message appears when updating Antivirus for MacLet us know how it goes.Regards

 commented 

5 years ago

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Unable to download an update (mac) - Proxy with Authentication

my Trand Micro Antivirus 2019 (mac) is not able to download any new updates.When manually started it shows the error: Unable to download an updateCould not connect to the update server. Check the network connection and try again.--This happens only when I'm using Mac in company network where Proxy w

Problem

Brand User

Hi there! Does the error message specifically say "Unable to Contact Trend Micro" If yes, then you could try out this guide:https://esupport.trendmicro.com/en-us/home/pages/technical-support/password-manager/1108264.aspx

 commented 

8 years ago

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can not log into password manager get code4

Program has been on computer for almost a year due to renew in sept. am unable to log into the password manager I getamessage code 4 contact microtrend. not being able to use this app means I can not accessmy accountsin other areas

Problem

Brand User
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Brand User

Hello bandnfodor,Thanks for providing the info that we requested. We really appreciate it.And it's nice to know that our Community Champion, Tom Emmelot was able to help you resolve the problem. We're looking forward for more interactions l

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latest upgrade 15.0.1172

Windows 10 Defender Security Center shows warning "Open Trend Micro Security" since the new 15.0.1172 upgrade was successfully installed.  I restarted computer, of course, and ran a quick scan.  Still the "x" is showing in the Security Window icon in the task bar.

Problem

Brand User

Hi ircil56,Journal Scan is for Full Scan only. It is not being utilized for Custom Scan.Regards,Pat

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Full Scan Has Become Quick Scan

Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usually does. Reboot doesn't help.Had reinstalled Trend Sunday, September 9, 2018. Was working "normally" since then.I read a couple of cases indicating this short Ful

Problem

Brand User

Hello ircil56,The Full Scan of your Trend Micro Security software has this feature called Journal Scan. The Journal Scan will skip all unmodified files that were already scanned within the last 24 hours. This may now explain the behaviour of the Tren

 commented 

5 years ago

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0

0

Full Scan Has Become Quick Scan

Trend Micro Antivirus+ runs a very brief scan (about 1 minute) when Full Scan is initiated instead of taking a couple of hours as it usually does. Reboot doesn't help.Had reinstalled Trend Sunday, September 9, 2018. Was working "normally" since then.I read a couple of cases indicating this short Ful

Problem

Brand User

Hi rainfall,Most common popular apps that are downloaded by users are listed under Supported Apps otherwise it's under VPN Supported Apps. Firefox which is under VPN Supported Apps, which requires to ask permission first from the user before VPN is e

 commented 

4 years ago

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0

Mobile Security for Android and VPN Connection request

Hi all. 2 related questions. First, I would like to know what this message means (See jpg below). It pops ups from time to time on my Android 9.... Where is this VPN connection directed to? By which service is it needed? Just to be sure it is legit and from your product and not a malware.....

Question

Brand User

Hello amermangeoffreyt,Sorry to hear about this. Can you tell us more about this issue? Please answer the following questions below:1. Aside from the Disk Usage, what is the CPU usage of coreserviceshell.exe?2. When does the issue usually occur?Soon

 commented 

5 years ago

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0

TM Always Uses 50% Or More Of My Disk

Okay, so far I haven't really had any issues with Trend Micro (TM) except this one. I have noticed that TM uses 50% or more of my disk on a regular basis and it's really effecting my performance. I have a gaming laptop that doubles as work/school laptop. I suffer from this issue because it consisten

Problem

Brand User