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Neophyte
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3 Messages
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142 Points
Unable to download an update (mac) - Proxy with Authentication
my Trand Micro Antivirus 2019 (mac) is not able to download any new updates.
When manually started it shows the error:
Unable to download an update
Could not connect to the update server. Check the network connection and try again.
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This happens only when I'm using Mac in company network where Proxy with authentication is required.
When manually started it shows the error:
Unable to download an update
Could not connect to the update server. Check the network connection and try again.
--
This happens only when I'm using Mac in company network where Proxy with authentication is required.
tm_pat
Legend
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703 Messages
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11.4K Points
5 years ago
We're sorry to hear of your experience.
Please try the solution from this page: "Unable to download an update - Could not connect to the update server" error message appears when updating Antivirus for Mac
Let us know how it goes.
Regards,
Pat
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mligor
Neophyte
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3 Messages
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142 Points
5 years ago
unfortunately it doesn't. Hotfix installer failed
As info: I have macOS Mojave - 10.14.2 (18C54)
2
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tm_kree
Trend Security Expert
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866 Messages
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34.9K Points
5 years ago
Thank you for the updates. I'm will forward your feedback to our Product Research Team, we will definitely consider this on our next version.
Have a good day.
Regards,
Kree
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