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Hello bethalie.schaefer,Welcome to the Community.We're sorry to hear about this experience of yours. We'll verify your renewal with Best Buy and we'll send you an email so you can safely disclose all information that we need.Regards,Pat
Renewal
Renewal Attempted renewal 9/14, 9/24/18. Downloaded 9/24 and 9/25/18. It still shows it needs to be rewed after all the times it takes to download! How do I do this or do I need to find another firm for protection?
Question
Hi brotea13,Apologies for this experience let me help you with this. Are you getting this notice as a pop up on your computer or through email? Try doing a manual update to check if you have the latest version installed here's how you can do it,
Keep getting update notice about every 10 minutes and it's not due yet it driving me nuts
Keep getting non stop update message for update I did update it but that doesn't stop the constant message coming up. It even states the update they have as 8 th July that's 4 days away I have been getting the messages for a couple of days now. Normally I dont have a problem with Trend but this is c
Problem
We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new
how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.
I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private data, a full scan did not pick up any viruses, please help.thanks
Problem
Hello grschalk and welcome to the Community!Thank you for letting us know about this question that you have in mind.If you are having trouble accessing the websites that you are referring to since it is being blocked by Trend Micro Security, you
Blocked addresses to trusted apps.
In my Security Threats Summary there are a lot of blocked address of apps I have on my computer. I have no reason to distrust them & I think it is causing issues with the games. How do I unblock them?
Question
Hi, lseymour28!Welcome to Trend Micro Community!May I please know if you see '1 thing to fix' on your Mobile Security's main console under the Scan button?Awaiting your response.~Pia
On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it
On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it
Problem
That's great, Iseymour28!If you have any more concerns, just let us know.~Pia
On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it
On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it
Problem
Welcome to the Home Users Community!Really sorry for the inconvenience, vladvanek. We'll be sure to help you out with this.This kind of performance issue, scan hangs issue, is usually caused by other security programs or potentially unwanted programs
My program sits at "Preparing to scan"
..... and it does not show any scanning progress. What's the problem?
Problem
Hi baruahda2,As informed in the early replies, the Trend Micro toolbar for Mozilla Firefox 64 bit version is not yet supported. With that the link for its download is not yet available.Hi @Tom Emmelot.Can you provide us details regarding your reply t
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
Hi florence.hermant,Regarding your concern, we do not yet have a definite time when the compatible version of the Trend Micro Toolbar for Mozilla Firefox's 64 bit version would be released.If you want, you may use the 32bit version of the Mozilla Fir
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
Hi florence.hermant,You're welcome. If you need anything else just contact us back here and we will be assisting you on it.
trend micro toolbar on 64 bit version of mozilla ?
when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !
Question
Bonjour romuald.wack et bienvenue dans la communauté !Avez-vous remarqué si pendant ces temps, tendance est mise à jour ou faire un scan ? Il serait normal que le programme si que' l'affaire. Si non, veuillez consulter le lien ci-dessous pour ré
TM AntiMalware Solution platform CPU à 60%
Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ordinateur. Comment régler ce problème ? Merci.
Question
Hi jw,The folders that cannot be selected to be protected by the Folder Shield feature are considered to be system folders. These folders are needed by the operating system to run properly its components and the installed programs.Ransomware type of
adding additional folders to folder shield
Have added My Documents to the folder shield but can't seem to add anything else...it just seems to replace what I had already added.
Question
It's good to hear that the problem is now resolved, marinom53.If you have any more concerns, just let us know.~Pia
Permanent removal of spyware
Over the last week I have been attacked by spyware 15 times. Each time Trend removes it reappears. How do I get rid of it permanently. I am afraid something will slip through. I am afraid to do anything with the computer.
Problem
Hi smirkazemi,Sorry to hear of your experience.Since this is a continuous malware detection, we will advise you to manually delete the detected file on your computer. To do that you just need to go to Logs then check the Where found column so you can
Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !
MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX_Pirrit virus with different names on daily bases on my system and Trend Micro antivirus detects and quarantines the virus but can not detect the root cause of the
Problem
different concern Please reference the new conversation here: BSOD Issue after latest Trend Micro Security upgrade
Windows Media Center - Trend Micro's bad behavior
Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again. Latest version just installed last night and problem started again. (SR1-1-11
Problem
Hello tgerzevske,Sorry to hear that you experiencing this kind of problem.Very good point in isolating the problem to Trend Micro Security. I just noticed that what you added in the exception list are just a bit of Windows Media Player files.Try to a
Windows Media Center - Trend Micro's bad behavior
Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again. Latest version just installed last night and problem started again. (SR1-1-11
Problem
Hello jima.justice, welcome to the community!Thank you for posting your concern here, however we need to isolate the case first if it is caused by the Trend Micro program. First, disable the Trend Micro program and check if excel and word are still s
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly update
Problem
Hi sylvainvallee1, welcome to the community!Thank you for posting your concern here. We are already aware of this issue and we have a dedicated team currently working on it. Rest assured that this would be fixed as soon as possible.Regards,
Secret picture is not working since oreo on Galaxy s7 and reinstall of the app does no change and all permission ok
Secret snap not working anymore. (oreo Galaxy s7)
Problem
Hi msjudkins8090,Apologies for the inconvenience you had experienced, May I ask what phone are you using so we can check on this? you may refer to this guide to help you troubleshoot this concern:SafeSurfing feature of Mobile Security for Android kee
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My VPN wont stay on. as soon as i turn it on it turns itself off again. this application is useless
My VPN wont stay on even when i add a network as unknown which makes this application completely useless to me. considering i have paid for this i expect the service to work the way it is ment to. VPN should stay on unless i turn it off myself. It is constantly turning itself off to the point i have
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