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Hi brotea13,Apologies for this experience let me help you with this. Are you getting this notice as a pop up on your computer or through email? Try doing a manual update to check if you have the latest version installed here's how you can do it, 

Keep getting update notice about every 10 minutes and it's not due yet it driving me nuts

Keep getting non stop update message for update I did update it but that doesn't stop the constant message coming up. It even states the update they have as 8 th July that's 4 days away I have been getting the messages for a couple of days now. Normally I dont have a problem with Trend but this is c

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We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

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6 years ago

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how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.

I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private data, a full scan did not pick up any viruses, please help.thanks

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Hello grschalk and welcome to the Community!Thank you for letting us know about this question that you have in mind.If you are having trouble accessing the websites that you are referring to since it is being blocked by Trend Micro Security, you

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6 years ago

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Blocked addresses to trusted apps.

In my Security Threats Summary there are a lot of blocked address of apps I have on my computer. I have no reason to distrust them & I think it is causing issues with the games. How do I unblock them?

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That's great, Iseymour28!If you have any more concerns, just let us know.~Pia

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5 years ago

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On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it

On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it

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Brand User

Hi florence.hermant,You're welcome. If you need anything else just contact us back here and we will be assisting you on it.

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trend micro toolbar on 64 bit version of mozilla ?

when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !

Question

Brand User

Bonjour romuald.wack et bienvenue dans la communauté !Avez-vous remarqué si pendant ces temps, tendance est mise à jour ou faire un scan ? Il serait normal que le programme si que' l'affaire. Si non, veuillez consulter le lien ci-dessous pour ré

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6 years ago

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TM AntiMalware Solution platform CPU à 60%

Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ordinateur. Comment régler ce problème ? Merci.

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It's good to hear that the problem is now resolved, marinom53.If you have any more concerns, just let us know.~Pia

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5 years ago

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Permanent removal of spyware

Over the last week I have been attacked by spyware 15 times. Each time Trend removes it reappears. How do I get rid of it permanently. I am afraid something will slip through. I am afraid to do anything with the computer.

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Brand User

Hi smirkazemi,Sorry to hear of your experience.Since this is a continuous malware detection, we will advise you to manually delete the detected file on your computer. To do that you just need to go to Logs then check the Where found column so you can

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5 years ago

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Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !

MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX_Pirrit virus with different names on daily bases on my system and Trend Micro antivirus detects and quarantines the virus but can not detect the root cause of the

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different concern Please reference the new conversation here: BSOD Issue after latest Trend Micro Security upgrade

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

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Hello tgerzevske,Sorry to hear that you experiencing this kind of problem.Very good point in isolating the problem to Trend Micro Security. I just noticed that what you added in the exception list are just a bit of Windows Media Player files.Try to a

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6 years ago

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

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Hello jima.justice, welcome to the community!Thank you for posting your concern here, however we need to isolate the case first if it is caused by the Trend Micro program. First, disable the Trend Micro program and check if excel and word are still s

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6 years ago

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Word and Excel Documents Slow to Open with Subscription Renewal

Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly update

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That's good to hear, brotea13.If you have experienced this again, feel free to reply to this post.~Pia

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The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.

The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.

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