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Hi jw,The folders that cannot be selected to be protected by the Folder Shield feature are considered to be system folders. These folders are needed by the operating system to run properly its components and the installed programs.Ransomware type of
adding additional folders to folder shield
Have added My Documents to the folder shield but can't seem to add anything else...it just seems to replace what I had already added.
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It's good to hear that the problem is now resolved, marinom53.If you have any more concerns, just let us know.~Pia
Permanent removal of spyware
Over the last week I have been attacked by spyware 15 times. Each time Trend removes it reappears. How do I get rid of it permanently. I am afraid something will slip through. I am afraid to do anything with the computer.
Problem
Hi smirkazemi,Sorry to hear of your experience.Since this is a continuous malware detection, we will advise you to manually delete the detected file on your computer. To do that you just need to go to Logs then check the Where found column so you can
Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !
MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX_Pirrit virus with different names on daily bases on my system and Trend Micro antivirus detects and quarantines the virus but can not detect the root cause of the
Problem
different concern Please reference the new conversation here: BSOD Issue after latest Trend Micro Security upgrade
Windows Media Center - Trend Micro's bad behavior
Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again. Latest version just installed last night and problem started again. (SR1-1-11
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Hello tgerzevske,Sorry to hear that you experiencing this kind of problem.Very good point in isolating the problem to Trend Micro Security. I just noticed that what you added in the exception list are just a bit of Windows Media Player files.Try to a
Windows Media Center - Trend Micro's bad behavior
Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again. Latest version just installed last night and problem started again. (SR1-1-11
Problem
Hello jima.justice, welcome to the community!Thank you for posting your concern here, however we need to isolate the case first if it is caused by the Trend Micro program. First, disable the Trend Micro program and check if excel and word are still s
Word and Excel Documents Slow to Open with Subscription Renewal
Yesterday I received an email from Trend Micro that my annual subscription would be expiring soon. I went ahead and updated my subscription for another year. I'm noticing all my word and excel documents are taking 10-15 seconds to open now. Wondering if something is going on with the newly update
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Hi sylvainvallee1, welcome to the community!Thank you for posting your concern here. We are already aware of this issue and we have a dedicated team currently working on it. Rest assured that this would be fixed as soon as possible.Regards,
Secret picture is not working since oreo on Galaxy s7 and reinstall of the app does no change and all permission ok
Secret snap not working anymore. (oreo Galaxy s7)
Problem
That's good to hear, brotea13.If you have experienced this again, feel free to reply to this post.~Pia
The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.
The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.
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Hello rlong7!Thank you for letting us know your concern. The first thing that you may try to perform to fix the problem is that, you may delete all the files inside the debug folder. Then if it still consumes a lot of space, you may perform the
debug file using all my space on my harddrive
After extensive search to find why my harddrive continually fills up every day, i have discovered that the debug folder in the program files/trend micro folder has at last look over 108 GB of used space.this is crazy, how do i fix this issue?
Problem
Hello @rockin_wizard,Thank you for posting your concern here and welcome to the community!As what we can see here on our end, you already contacted our Email Support. I do suggest you to wait within 24 hours for the response of our email support team
Auto-renewal is robbery
My subscription has just auto-renewed which i'm sure i disabled. I would like a refund because i object to paying almost three times the sum for auto-renewal compared to buying a new download. It is a con. If my refund request is denied you will never have my custom again and i will contact all the
Question
Hi dr,We will be waiting for the blue screen error message regarding your concern.We are still unsure regarding the relation of the computer driver and Facebook website or if another software is being run on the background that you are not aware of a
Running Windows 7 on Dell XPS - Trend Micro AnitVirus+ My computer has been crashing while I am scrolling around on Facebook - nothing comes up on a scan
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Hi @kent and welcome to the community!Thank you for posting your concern here. Upon checking with the support team, you are currently in contact with our chat support engineer regarding this concern. Please refer to the Chat Session Reference Number:
Emails from a known safe source are being blocked on one computer but not so on another computer with same product
I have two family computers with same Max Sec product, one stops e-mails from a known safe source the other doesn't. I want both to allow. What do I do?
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That is excellent news! For any other thoughts or inquiries please let us know!
For OS X the latest version of software does not work with High Sierra. What is the fix?
For OS X the latest version of software does not work with High Sierra. What is the fix?
Problem
Hi joephan,It is good to know that Trend Micro Security 2020 beta is working fine. Feel free to explore new features such as Fraud Buster and Trend Micro Security for Edge. We would also love to receive bugs and issues for product improvement before
Installed Trend Micro Security 2020 Beta without any problem
I have Installed Trend Micro Security 2020 Beta without any problem.It seems to scan the PC faster and catched un-invited invaders.
Praise
Hi metronz,I'm sorry to hear about this experience. May I please know if you're not able to open those PDF files as well? Kindly try running the hotfix from this link:Unable to open PDF files when Trend Micro Security software is enabled.An
Trend is preventing me from saving excel and word files as pdf in google drive file stream
Recently installed version 15.0 of Trend Micro Internet Security on an HP laptop and now I am unable to save Excel or word Docs as a pdf in google drive file stream. When I disable Protection against Virus's and Spyware I can save them as pdfs again. I have added the Google drive directory to
Problem
Hi mrk_aldridge,Please make sure that the Windows Installer service is running.Also, kindly follow the steps below to enable hidden administrator account before installing the program:1. Right-click the Windows icon, then click Command Prompt (A
Unable to install latest version of TM Max Security (2018)
I have a Win 8.1 laptop that was running TM Max Security but is not able to be upgraded to 2018. The install hangs at the first step of Checking the Computer. Installing both the TM permissions and remove remnants utilities have been performed. Windows Defender is turned off as well as UAC.TM was co
Problem
Bonjour romuald.wack et bienvenue dans la communauté !Avez-vous remarqué si pendant ces temps, tendance est mise à jour ou faire un scan ? Il serait normal que le programme si que' l'affaire. Si non, veuillez consulter le lien ci-dessous pour ré
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TM AntiMalware Solution platform CPU à 60%
Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ordinateur. Comment régler ce problème ? Merci.
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