florencehermant's profile

3 Messages

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176 Points

Sunday, November 5th, 2017 10:06 PM

Closed

trend micro toolbar on 64 bit version of mozilla ?

when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !

Elite Solutionist

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1.4K Messages

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33.3K Points

6 years ago

Hi Florence,

The next version of TM and data not known.

Kind regards,
Tom

3 Messages

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176 Points

6 years ago

Ok, thanks !!!
Brand User

Prodigy

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262 Messages

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5K Points

6 years ago

Hi florence.hermant,

Regarding your concern, we do not yet have a definite time when the compatible version of the Trend Micro Toolbar for Mozilla Firefox's 64 bit version would be released.

If you want, you may use the 32bit version of the Mozilla Firefox which is compatible with the Trend Micro tool bar.

@Tom Emmelot thank you as well for answering this inquiry.

Thank you and have a great week!

3 Messages

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176 Points

6 years ago

thanks !!!!
Brand User

Prodigy

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262 Messages

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5K Points

6 years ago

Hi florence.hermant,

You're welcome. If you need anything else just contact us back here and we will be assisting you on it.

1 Message

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110 Points

6 years ago

trend micro toolbar on 64 bit version send Download link

Elite Solutionist

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1.4K Messages

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33.3K Points

6 years ago

Hi baruahda,

The news is even worse, the new 32 version does not work also!

Kind regards,
Tom
Brand User

Prodigy

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262 Messages

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5K Points

6 years ago

Hi baruahda2,

As informed in the early replies, the Trend Micro toolbar for Mozilla Firefox 64 bit version is not yet supported. With that the link for its download is not yet available.

Hi @Tom Emmelot.

Can you provide us details regarding your reply that the toolbar for Mozilla Firefox 32 bit version which is not working? Is your Mozilla Firefox version the latest one which is version 57.0? 

If in case it is, we would like to inform first that we are already aware of this issue and is currently undergoing
investigation. You may want to use other browsers first like Internet Explorer or Google Chrome to utilize the Trend Micro toolbar. Rest assured that we'll provide updates once available.

We hope to hear from you soon.

Trend Micro Home Users Community

Elite Solutionist

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1.4K Messages

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33.3K Points

6 years ago

Hi Victor,

Today the update came and now it does not work anymore,

Hope the problem is not for long!

Kind regards,
Tom
Brand User

Prodigy

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262 Messages

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5K Points

6 years ago

Hi Tom Emmelot,

Thank you for providing the screenshot.

We will update regarding this thread once we have word regarding it, as our dedicated team is already doing an investigation for this one.

We apologize for the inconvenience this has caused on your end.

Trend Micro Home Users Community

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