lseymour28's profile
Neophyte

Neophyte

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6 Messages

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180 Points

Thursday, April 11th, 2019 3:20 AM

Closed

On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it

On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it
Brand User

Prodigy

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268 Messages

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3.5K Points

5 years ago

Hi, lseymour28!

Welcome to Trend Micro Community!

May I please know if you see '1 thing to fix' on your Mobile Security's main console under the Scan button?

Awaiting your response.

~Pia 

Neophyte

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6 Messages

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180 Points

5 years ago

no I did not see anything to fix though it shows one notification. I have only seen it on my cell phone should I check my desktop maybe it's different? Thank you for helping me

Neophyte

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6 Messages

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180 Points

5 years ago

Here are three pictures of what I'm talking about

Neophyte

 • 

6 Messages

 • 

180 Points

5 years ago

Here are three pictures of what I'm talking about
Brand User

Prodigy

 • 

268 Messages

 • 

3.5K Points

5 years ago

Would you be able to check the version of the application installed on your phone? 

You can follow the steps from this link:

Checking if you have the latest version of Mobile Security for Android

If it's not updated, you can try updating the application first and check if you still have the red notification dot on the application.

Let know how it goes.

~Pia

Neophyte

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6 Messages

 • 

180 Points

Thank you so much, all is well now!
Brand User

Prodigy

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268 Messages

 • 

3.5K Points

5 years ago

That's great, Iseymour28!

If you have any more concerns, just let us know.

~Pia

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