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My account information

How do I find my account information?

Question

35

1

0

VPN Stopping 5G from working

VPN has stopped 5G data from working after a Trend Micro update 2 days ago. Want our phone to be safe but need to be able to use data off wifi away from home.

Problem

259

7

Not able to get internet

I recently purchased VPN Proxy One Pro since installing I have not able to use my internet, get mail or load other Apps unless Im at home near my Wi-Fi. I checked I have the current version. Any suggestions on how to fix this issue besides uninstalling the App and kissing my money goodbye.

Problem

31

1

0

Slow computer

After downloading and installing your program my computer isn't functioning at the speed it once was. Apps and Web pages are taking hours to load.!!!!! How do I fix this? 

Praise

54

1

0

4g and 5g not working on our devi

The vpn seems to be blocking access to the 4g network when away from wifi how long before this is fixed??

Praise

18

1

0

unable to use data outside of home

Since installing product, i can't access data on my iphone outside of the house wifi and can't work out how to fix this.

Problem

27

1

0

Trend micro is not keeping up with iPhone updates and shut the phone down without telling us

Our iPhones turned into useless bricks after iPhone update this is happened before with computer on iOS I'm very sick and tired of them not letting us now that there's a problem with updates we are seeking other security that will keep up with Macintosh and tell us why nothing works We spend hours

Question

51

1

0

VPN web guard affecting iphone 12mini with IOS 17.4.1

Data wont work on my iphone when I have webguard installed. Delete that part of the app and it will work. Reinstate it and it wont. Telstra and I wasted 2 hours on this issue. Not happy Jan!

Question

48

1

0

Trend micro mobile security

Hi, Over the last week when I open a program on my mobile, the program fails to start/download and crashes. With the message program fails to connect with the server. this has occurred on my mobile and my daughters . Apple phones - 15max Trend has been used now for over a year or so without previous

Problem

23

1

0

Apple iTunes incompatible with VPN.

Upon connecting with IOS 17.4.1 iPhone 13 Pro through Apple iTunes, upon device connection, Trend VPN disconnects and then the Wi-Fi network drops. Must restart computer and disconnect VPN before reconnecting to the iPhone via iTunes.  Everything works well if the VPN is disconnected beforehan

Question

16

1

0

VPN

VPN isn’t Allowing my 5G to work at all on my mobile so I can’t use any internet or anything

Problem

89

2

0

Stop the constant syncing

Here lately every time I switch web sites or scroll up or down a web site a new window pops up and says Trend is syncing. I have to close the window before I can go back to what I was doing. is there any way to stop that?

Problem

19

1

0

Activate Software.

Cannot activate my Mobile Security, says forbidden, although I insert the avtivation key?

Question

27

1

0

Ok, is there a human being there

I would like to know if my purchased annual av is running, it keeps wanting ne to upgrade, but I thought annual was ultimate

Question

25

1

0

Cleaner One Pro for Mac 6.5.9 — April 2024 Update

Trend Micro Community! Mac users, get ready for the Cleaner One Pro 6.5.9 updates! Cleaner One Pro is your all-in-one Mac Clean Master, providing comprehensive disk cleaning and more.   It's fast, simple to navigate, and offers an intuitive user interface, ensuring a smooth experience. 

Announcements

253

2

Trend Micro Antivirus One 3.10.3 for Mac — April 2024 Release

  Trend Micro Community!   Attention, Mac users! Prepare for the latest updates to Antivirus One Pro version 3.10.3! Antivirus One provides real-time antivirus monitoring, safeguarding your Mac against adware, ransomware, spyware, and various malware threats.     Antivirus One 3.

Announcements

381

3

Closed

why is my trend micro device security showing up as free version saying i need to upgrade it to use features

it says that my account is running free version of device security but i purchased a card from jb hifi and put the infornmation in when signing up but it is only letting me use free features

Problem

59

1

0

Reported "update time" is 1 h ahead

If I manually check for updates TM reports "Last updates check : 4/14/24   7:49:39 AM"  but in reality is 6:49:39 AM

Problem

108

3

0

Kids trend micro

Did trend micro discontinued its trend micro kids app? It’s no longer allowing me to lock my son’s app. I deleted it to see if it’s my app and now I can’t find it on Apple Store.

Question

38

1

0

Closed

I can’t renew my subscription

Your app won’t renew my subscription

Question

195

7

0