Official

Accepted

Unanswered

Advanced Filters

Search Results (6.9K)

Most Recent
restart pop up issue on microsoft edge

Hello, I have inquired several times in the past because of the pop-up issue, but I will find and report the conditions that occur today. In the case of me, I am using a laptop and I am using wireless internet through Wi-Fi. When you boot up for the first time and run Edge right away, a pop-up messa

Question

93

1

0

Email Defender Pop-ups

The Email Defender pop-ups are relentless. I have tried turning Mute Mode on, even though it says it's only for 24 hours.  I have clicked "Do not show this again" repeatedly - and I still get the pop-ups. How do I stop it??

Question

53

1

0

Failed to load extension Trend Micro Password Manager

Failed to load extension from: C:\\Windows\system32\tower_main. Manifest file is missing or unreadable. My system is win 11 pro

Problem

22

2

0

PHPRunner Application

I am using PHPRunner Application on my device, but the file is being quarantined and removed by Trend Micro. I scanned the file also using Bitdefender and WatchGuard but they did not flag the file as malware. Would you help me understand why the file itself is being tag as malware?

Question

47

5

0

Bidding Farewell to Android 4.4 KitKat: Google Ends Support After Nearly a Decade

    Google Ends Support for Android 4.4 KitKat: What it Means for Users   Google recently announced its decision to discontinue support for Android 4.4 KitKat in new releases of Google Play Services starting from August 2023. Launched back in October 2013, KitKat will lose its support

Announcements

646

0

Introduce software based Firewall

Trend Micro should introduce software based two way firewall. The one which can monitor incoming and outgoing connections. Kindly introduce some new security features like a firewall for Trend Micro Internet/ Maximum Security. The UI and options are basically the same for the past 8 years approx. W

Idea

48

1

1

Just a thought

Hi Guys. Just looking at the renewal offer. $439 for 24 month cover for 10 devices. I only have 4 devices to cover 2 x iphones - 1 x laptop - 1 x Ipad. Searching for better offers i found many that are cheaper than Trend Micro but I would like to stay with Trend. Having said that

Question

20

1

0

add trend micro to microsoft outlook

In Microsoft Outlook, the Trend Micro Security Settings icon is greyed out. I need to access Settings but can't. Anyone help please? Thanks, Prue

Question

41

1

0

Scan Options macOS Ventura v13.5 not starting

The "Start Selected Scan” button” is greyed out for ALL Scan Options. I used to run the Full Scan every month or 2. The Trend Micro Antivirus and both its extensions have Full Disk Access. I used to be able to select Scan Option and start it. What happened? Now my workaround is to set the Sca

Problem

16

1

0

Popups

This is the popup I get periodically when in my outlook account,what is it.

Question

22

1

App will not open lost device protection

Button on app to activate list device protection does not work on iPhone 13

Problem

42

4

VPN will not connect on android

Went on line. Followed directions of deleting VPN and reopened still will not connect. Keeps saying try again.  Problem only arose since latest upgrade of app.

Problem

30

2

0

Ultimate Security with attached "Device"

The app that helps me connect to the 'black box' shows 15 devices being monitored. HouseCall for Home Networks sees 33 devices. Why the difference?

Question

18

1

0

I have Premium Security. Where is my VPN???

I cannot find any indication that my VPN is operating. No icon.  Nothing.

Question

82

1

0

Blue question mark

Why does blue question mark display instead of content such as graphic or ad? This only happened after I installed Trend Micro on my IPad Pro. What do I do? Warwick Gardiner

Question

30

1

0

Pinned

Bluetooth Hacking 101

      In this digital age, Bluetooth Hacking arises rapidly as  Bluetooth Technology continues to level up. Though this technology offers unparalleled convenience in our daily lives, from wireless headphones to smart home devices, Bluetooth also offers mobility, continuity, and s

Article

284

0

Accepted Solution

HouseCallX process running in background after deletion

Hi, I run a scan with Trend Micro Housecall, the free tool without installation. After the scan I deleted the executable and found the logs, updates and other folders inside appdata/local/temp. I run CCleaner to delete the temp files but one folder in particular remained present. I tried manua

Question

51

1

It is very difficult to log a successful cashback claim.

I have tried to get help from the support team. I am not sure if they are trying to help? Does anyone know the trick. Apparently my bank account number does not fit with what Trend Micro require.

Problem

13

1

0

Compatibility Issues Between Trend Micro Software and 4K Portable Monitors

Hey community members! I recently purchased a new 4K portable monitor to enhance my productivity while on the go. However, I've noticed that there might be some compatibility issues with my Trend Micro software and the monitor. Before I dig deeper into the problem, I wanted to reach out to this k

Question

18

1

0

Ransomeware Attacking

My company has been attacking by ransomware with code .WSUU .WSAZ .WSPN and now attacking my domain with bot with name zoominfobot my company already use trend micro, but viruses still attack and passed by trend micro help me to clear all the threat

Question

52

1

0