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restart required to remove threat

keeps popping up

Question

 • PC Security

52

2

Closed

Shipping Scams of the Week | BHL and USPS

  We all love shopping online, from gadgets and clothes to home essentials and appliances. Nothing can make our days brighter when we received our parcels. The hassle-free of having it delivered right in front of our doorstep is a major convenience!    This week our Trend Micro C

Article

 • PC Security

103

0

Closed

Tengo problemas con protección web y pagos móviles

Problemas con protección web y pagos móviles se desactiva no logro activarlo cuando logro activarlo a los 5 minutos se sesactiva

Problem

 • Mobile Security for Android

15

2

0

Closed

Web guard VPN affecting WhatsApp

With Web guard VPN turns on, unable to see the video, the screen is black colour and the other party seeing me in black colour while making WhatsApp video call, able to hear and communicate by audio during video call. Once web guard turns off, the video call resume normally.

Question

 • Mobile Security for Android

35

1

Closed

How to determine if or what has hacked my accounts

I first became suspicious when finding Winstron Neweb Corporation software on a new router and suppliers adamant they do not use that company. how does trend micro possibly create me a Japanese name after reinstalling the app after a factory reset. Very obvious someone’s watching over my wifi and sc

Question

 • Mobile Security for iOS

87

1

0

Closed

Renewal

I have an automatic subscription yet it appears my account has not been updated as it says it’s expired on the 29th May, yet the money came out of my account on the 26th April. Why hasn’t  it updated?

Problem

 • Mobile Security for iOS

66

1

0

Closed

[Travel Scam Alert] Watch Out for These Fake Airbnb Websites!

The days get brighter instantly when we think of vacation, we look forward to book the best hotels, enjoy the pristine beaches and spend quality time with our family and friends! But before we get too excited and switch to Vacay Mode, did you know that scammers are also excited to join you?  

Article

 • PC Security

35

0

Closed

Vault Passwords when using multiple computers

I use Trend Micro across several computers and use the Vault on each of them. To date I have used the same Vault password on all computers. If I report one computer stolen, Trend Micro  asks for my email address and vault password, but does not seem to ask which computer vault I wish to seal.If

Question

 • PC Security

29

1

0

Closed

Mozilla Firefox browser securiy & protection

Seeing that TM offers no appropriate cyber security for Mozilla Firefox, which competitor's product do you recommend for Mozilla Firefox Windows 10 users ?

Question

 • PC Security

33

1

0

Closed

It's Game Time: Guess the Word!

  What's up, Trend Micro Community?!   Last month, we spotted red flags in the  Spot the Scam games and shared our best practices with our fellow community members. In this month's Community Game Time, we will keep your thinking juices flowing with Word Puzzles. Join, play, and l

Announcements

 • PC Security

317

20

Closed

Trend Micro Internet Security 2022 freezes my computer.

Hello,There is a serious problem with the 2022 version (17.7), I cannot use my computer anymore.Once Trend Micro Internet Security 2022 starts the computer freezes; I have to unplug it, restart in safe mode with network support.In safe mode Trend Micro Internet Security 2022 does not start, that's h

Problem

 • 

Resolved

 • PC Security

663

7

Closed

Samsung galaxy note 9 doesn't connect

I have a Samsung Galaxy note 9, when I try to connect the vpn it says download certificate and it won't do anything else.

Question

 • Mobile Security for Android

24

2

0

Closed

Information needed to optimize computer

For about two months now I have been getting the message (following a scheduled scan): " Unable to contact Trend Micro for information needed to optimize the computer. Please try again later".  I try later and get the same message??  Any suggestions on how to trouble shoot this situation?

Question

 • PC Security

108

3

Closed

Publicidad en programa

Compré está licencia hace tiempo y resulta que ahora cada vez que escanea aparece publicidad lo cual no me parece ya que pague por la suscripción de anual quisiera que me puedan solucionar este inconveniente de lo contrario necesito la devolución de mi dinero no quiero que me aparezca publicidad.

Problem

 • Mobile Security for Android

10

1

0

Closed

Email problems

I use Thunderbird as my email client. The email reply or forward is stopped and cannot proceed.  In looking for a cause, it was suggested that the Trend anti virus may be preventing the sending of large files or responses (forward or reply.  How do I correct this?

Question

 • PC Security

32

1

0

Closed

Crypto Scams of the Week: MetaMask Phishing and Sextortion Attempt

  Cryptocurrency investment is at its peak and everyone is curious and interested to put their money into it. With that in mind, It's vital to have a clear picture of what the scammers are up to. Here's what our Trend Micro Check Team found this week.     MetaMask Phishing Netizens ha

Article

 • PC Security

30

0

Closed

This app is in constant battle with my Duckduckgo "tracker blocker"

My Duckduckgo has an "app tracker blocker". It blocks apps for hiding in other apps and mining my data and personal information. Here is the rub... Google is fair and square imbedded in Trend and when Duckduckgo blocks it, Trend turns it off. Now I know Trend is supposed to be able to do the same

Question

 • VPN Proxy One Pro

51

1

0

Closed

iPhone indicates you contact Facebook and steal my data.

I couldn’t be any clearer, I read enough posts to know I’m canceling my subscription. If you’re watching out for me, who’s watching the watchers?

Problem

 • Mobile Security for iOS

68

1

0

Closed

Mobile Security

I have previously had a copy of Mobile security on my Iphone 11. It expired a few weeks ago. I have registered  a new copy of Personal Mobile  Security for my Iphone 11 on the Trendmicro website and  received a confirmation by email although the confirmation said the program had exp

Question

 • Mobile Security for iOS

38

2

Closed

unwanted tabs opening

I normally use Brave as my browser but also use some Chrome when I need access to certain sites. Recently, in the last month I have had an extra tab or two open when I go to certain sites, i.e. Ebay, Fox News, Wiki, etc. This does it in both browsers. When I went to the web, most sites say it is mal

Question

 • PC Security

22

1

0