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Brand User

Hi Max Slo and thanks for the usual help!Hi syazlan,I tried it myself and it really does not work as long as the TM program is currently running.We've informed the product developers about this issue and have collected logs in order to find out what

 commented 

6 years ago

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Can't run Roblox game

After installing Trend Micro Maximum Security (TMMS), I can't run Roblox game from my computer. I have to stop TMMS in order to get the game running. I have tried to exclude the Roblox exe and added roblox domain into trusted site in TMMS but still can't get it running. Any suggestion?Thanks

Problem

Brand User
Brand User

Hello ksvirtualparalegal18 and welcome to the Community!Thank you for bringing this up to us and apologies for the inconvenience.Please follow the instructions from this article to help us resolve the problem.Getting stuck on Windows Startup Repair a

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6 years ago

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Trend Won't Update & Computer Won't Start Up

I spent hours yesterday trying to upgrade my Trend Maximum Security as it wouldn't update. My Lenovo laptop with a Windows 8 OS is running extremely slowly as a result! Finally, after having to restart several times, Trend was at 70% in the upgrade process; however, it was stuck there for hours. Fi

Problem

Brand User

Hi caboodle3,We're sorry to hear of your experience.I have turned off the automatic renewal for you now. This will prevent future charges on your account.Hope this helps.Awaiting your response.~Iya

 commented 

5 years ago

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Stop auto renewal

I never signed up for it. Follow the I structions I have found no way to slide the auto renewal slider, and looking up the product order to "manage my account" did not show any magic button to end this nightmare either. The fact there has been no inquiry's into such behaviour to stop this is shockin

Problem

Brand User

Hi elias.amro.96,May I ask what browser did you use and do you encounter this on other websites when using Password Manager? If you are, please try the steps below to disable then enable the Password Manager.Go to Start > All Apps&n

 commented 

5 years ago

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Logitech Support site doesn't support auto login

When you access Logitech support page https://support.logitech.com/en_us/home and try to login, Password Manager does not auto fill neither auto logi, it does ask to save password.

Problem

Brand User
Brand User

Hi @vbabstract and welcome to Trend Micro Community!Thank you for posting your concern here.We do not suggest that you turn off the selection of the feature "scan for threats when opening, saving, or downloading files" as this might allow the possibl

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How to permanently disable scanning for threats when opening, saving files

Since installing Maximum Security 2017 on 12/6/16, opening Office files takes an extremely long time. When I uncheck the selection "scan for threats when opening, saving, or downloading files", performance is excellent. How can I resolve this? I cannot put an entire shared folder under the Except

Question

Brand User

Hi julieturner,It's good to know that everything's okay now. If you need any assistance, you're always free to post here. ~Pia

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uninstall tool for Trend Micro Titanium not found

When on the following page:https://esupport.trendmicro.com/en-us/home/pages/technical-support/1121873.aspx?cm_mmc=KB1105809-_-Public-_-Titanium-_-AllI click on "Serial Number starts with an "A"" (Antivirus+ Security)...the web site gives me a 404 (page not found):https://solutionfile.trendmicro.com/

Problem

Brand User
Brand User

Hi ksm1,Since you have informed that the browser that you are using is Microsoft Edge, would you mind trying the procedure on this link below?Adding, moving, and removing extensions for Microsoft EdgeThis one is from Microsoft support's documents reg

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Your latest update 4/11/17 seems to have stopped internet explorer from loading.

Since the latest update on 4/11/17 I can no longer get access to explorer. It starts to load and then request recovery of page. Any site that I go to is the same it starts to open but wont go any further. Did a restore and got explorer back but now the open main console of trend does not work.

Problem

Brand User

Hello zensound and welcome to the Community!Since we can't publicly disclose your account details, please do follow Tom Emmelot's suggestion. Kindly login to your Trend Micro Account so you can properly manage your subscription.I hope this

 commented 

6 years ago

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How many installs with Trend MicroTM Internet Security for Windows

Hello, This is John Wells. I have Trend MicroTM Internet Security for Windows installed on two computer in my home. I'd like to know how many installs I get with my current subscription. Thank you

Question

Brand User

Hello peblz55,It's nice to know that you're good with your Outlook now. If you have any other concern or question, feel free to reach out.Regards,Pat

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Trend Micro updated, ms office stuffed up

Trend micro updated yesterday... then I noticed the icons in MS outlook have changed (this happened previously, I didn't notice the correlation that time)... I have repaired and reinstalled office three times now, the changes haven't helped, and now I'm missing some programs in office.Really quite c

Problem

Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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Too Intrusive

Too many times I am downloading a file and it almost completes the download, and then it just fails to complete. No message, nothing. I turn off TrendMicro monitoring my downloads and the download completes just fine.  If your software wants to interrupt my download, why not notify me before i

Problem

Brand User
Brand User
Brand User
Brand User

Hi @claudio_botezatu and good to see you again!The reason why there is no "X" mark on the screenshot you provided is because you cannot delete or remove a seat or device on your license if it is the only one there (which makes it the primary seat).As

 commented 

7 years ago

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Trend Micro Account overpopulated with expired licenses

My Trend Micro Account is overpopulated with expired licenses and valid licenses for the same computer names.How do I remove the computers which I do not own anymore or the duplicate PC with active and expired licenses?See below an example, but I have more than that.

Question

Brand User

Hello celefte1 and welcome to the Community!Thank you for letting us know about this question that you have in mind.We checked the email address that you submitted here in the Community and it shows that you subscription is good up until Decembe

 commented 

6 years ago

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Subscription Information Inquiry

Could you please check my account too? I have received the same email and mine was activated two weeks ago. Note: This conversation was created from a reply on: We just received an email saying that our subscription is not activated but it is....

Question

Brand User

Hi dowzerw,You're welcome! We will wait until we receive a response from you. Thank you.- Lila

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Just renewed my expired Premium/Maximum Security subscription. Virus/ something on my Lenovo Windows 10 PC that is not being caught by TM.

I just renewed my Maximum Security subscription. It had expired a few days ago. There is some kind of virus on my computer that is not being caught by TM. I have run a couple of scans to no avail. How do I get TM to pick it up?

Problem