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Hi defeyter.jef!Thank you for providing this update. It's so nice to hear that everything is back to normal!Should you have any other concern, please do not hesitate to reach out to us.Enjoy the rest of the week!Trend Micro Home Users Community

tm_pat

commented

7 years ago

to the conversation:

Compatibility with Opera (browsing speed)

I installed Opera internet browser yesterday. That's my favourite browser. Opera runs very slow (browsing a new page takes 10-20s), but when i turn off trend micro, then opera is very fast. I've WIN10 and Trend Micro maximum security. Is there a solution or setting in Trend Micro so i still have net

Question

Hello jacq.vasseur!Thank you for letting us know that you were able to submit your reclassification request!Should you have any other concern, please do not hesitate to reach out to us.Enjoy the rest of the week!Trend Micro Home Users Community

tm_pat

commented

7 years ago

to the conversation:

Report false positive

Hello,Version used : 12.0.1191 (the last one)How to proceed to notify Trend Micro that these files are not infected files and NOT ransomware ?Rclone: it's a backup software (https://rclone.org/)OpenVPN-Libressl.exe and OpenVPN-OpenSSL.exe that are components used by my VPN.regards,

Question

Hi sales,Welcome to the community!I hate to be the bearer of bad news but the Mobile Backup and Restore is no longer available for both Android and iOS. It has already been removed from the Play Store.End of Life (EOL) and End of Service (EOS) of Tre

tm_jb

commented

7 years ago

to the conversation:

Backup app for mobile

Hi, I've had the backup app on my phone before but cannot seem to find it again. I had to wipe my phone and not able to find it again. Can someone advise? Thanks, Matt

Question

Hi Max Slo and thanks for the usual help!Hi syazlan,I tried it myself and it really does not work as long as the TM program is currently running.We've informed the product developers about this issue and have collected logs in order to find out what

tm_jb

commented

6 years ago

to the conversation:

Can't run Roblox game

After installing Trend Micro Maximum Security (TMMS), I can't run Roblox game from my computer. I have to stop TMMS in order to get the game running. I have tried to exclude the Roblox exe and added roblox domain into trusted site in TMMS but still can't get it running. Any suggestion?Thanks

Problem

Hi pstott,To further check on this concern, can you please check for the Trend Micro program version.To check the version follow the instructions provided below:Open the main console of your Trend Micro Security software.On the main console, click th

tm_reine

commented

5 years ago

to the conversation:

SCAN STARTING SOON - pops up every 5 mins, and can't stop it.

365 PC, no idea wht my product version is,

Problem

Hello ksvirtualparalegal18 and welcome to the Community!Thank you for bringing this up to us and apologies for the inconvenience.Please follow the instructions from this article to help us resolve the problem.Getting stuck on Windows Startup Repair a

tm_pat

commented

6 years ago

to the conversation:

Trend Won't Update & Computer Won't Start Up

I spent hours yesterday trying to upgrade my Trend Maximum Security as it wouldn't update. My Lenovo laptop with a Windows 8 OS is running extremely slowly as a result! Finally, after having to restart several times, Trend was at 70% in the upgrade process; however, it was stuck there for hours. Fi

Problem

Hi caboodle3,We're sorry to hear of your experience.I have turned off the automatic renewal for you now. This will prevent future charges on your account.Hope this helps.Awaiting your response.~Iya

tm_iya

commented

5 years ago

to the conversation:

Stop auto renewal

I never signed up for it. Follow the I structions I have found no way to slide the auto renewal slider, and looking up the product order to "manage my account" did not show any magic button to end this nightmare either. The fact there has been no inquiry's into such behaviour to stop this is shockin

Problem

Hi elias.amro.96,May I ask what browser did you use and do you encounter this on other websites when using Password Manager? If you are, please try the steps below to disable then enable the Password Manager.Go to Start > All Apps&n

tm_reine

commented

5 years ago

to the conversation:

Logitech Support site doesn't support auto login

When you access Logitech support page https://support.logitech.com/en_us/home and try to login, Password Manager does not auto fill neither auto logi, it does ask to save password.

Problem

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

My scan has stopped at 79 % and I cant get it to finish. How do I fix this

Problem

Hi @vbabstract and welcome to Trend Micro Community!Thank you for posting your concern here.We do not suggest that you turn off the selection of the feature "scan for threats when opening, saving, or downloading files" as this might allow the possibl

tm_victor

commented

7 years ago

to the conversation:

How to permanently disable scanning for threats when opening, saving files

Since installing Maximum Security 2017 on 12/6/16, opening Office files takes an extremely long time. When I uncheck the selection "scan for threats when opening, saving, or downloading files", performance is excellent. How can I resolve this? I cannot put an entire shared folder under the Except

Question

Hi julieturner,It's good to know that everything's okay now. If you need any assistance, you're always free to post here. ~Pia

tm_pia

replied

5 years ago

to the conversation:

uninstall tool for Trend Micro Titanium not found

When on the following page:https://esupport.trendmicro.com/en-us/home/pages/technical-support/1121873.aspx?cm_mmc=KB1105809-_-Public-_-Titanium-_-AllI click on "Serial Number starts with an "A"" (Antivirus+ Security)...the web site gives me a 404 (page not found):https://solutionfile.trendmicro.com/

Problem

Hi habusr71979,Can I ask if you have encountered any error message when clicking on the Trend Micro Password Manager icon?If in case you have encountered the message for "Unable to Help with Your Passwords" with no sign-in button, please try th

tm_victor

commented

7 years ago

to the conversation:

I do not get a SIGN IN button

unable to sign in to password mgr.

Question

Hi ksm1,Since you have informed that the browser that you are using is Microsoft Edge, would you mind trying the procedure on this link below?Adding, moving, and removing extensions for Microsoft EdgeThis one is from Microsoft support's documents reg

tm_victor

commented

7 years ago

to the conversation:

Your latest update 4/11/17 seems to have stopped internet explorer from loading.

Since the latest update on 4/11/17 I can no longer get access to explorer. It starts to load and then request recovery of page. Any site that I go to is the same it starts to open but wont go any further. Did a restore and got explorer back but now the open main console of trend does not work.

Problem

Hello zensound and welcome to the Community!Since we can't publicly disclose your account details, please do follow Tom Emmelot's suggestion. Kindly login to your Trend Micro Account so you can properly manage your subscription.I hope this

tm_pat

commented

6 years ago

to the conversation:

How many installs with Trend MicroTM Internet Security for Windows

Hello, This is John Wells. I have Trend MicroTM Internet Security for Windows installed on two computer in my home. I'd like to know how many installs I get with my current subscription. Thank you

Question

Hello peblz55,It's nice to know that you're good with your Outlook now. If you have any other concern or question, feel free to reach out.Regards,Pat

tm_pat

replied

6 years ago

to the conversation:

Trend Micro updated, ms office stuffed up

Trend micro updated yesterday... then I noticed the icons in MS outlook have changed (this happened previously, I didn't notice the correlation that time)... I have repaired and reinstalled office three times now, the changes haven't helped, and now I'm missing some programs in office.Really quite c

Problem

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

Too Intrusive

Too many times I am downloading a file and it almost completes the download, and then it just fails to complete. No message, nothing. I turn off TrendMicro monitoring my downloads and the download completes just fine. If your software wants to interrupt my download, why not notify me before i

Problem

Hi maryannw, welcome to the community!Our friend Max Slo here is correct, if it is a renewal of the same activation code it should automatically be extended and you do not have to do anything after unless you are using an old version and ha

tm_phebs

commented

6 years ago

to the conversation:

Paid for renewal and your download is not working

Problem

Hi g.turich,Thank you for clarifying that one. I'm sorry to inform you but Trend Micro Antivirus for Mac doesn't have the PC Health check up feature that you can see on Windows.The reason is Mac OS already have that kind of feature and if we put

tm_iya

replied

5 years ago

to the conversation:

how do you do a performance check in a mac

performance check on a mac

Question

Hello yudi17,Welcome to the Community.We're sorry to hear about this experience of yours. I believe that this is about the Trend Micro Password Manager. Can you tell us the websites where your passwords isn't working? Also, are you getting any error

tm_pat

commented

6 years ago

to the conversation:

password not good, half of my passwords do not work

Question

Hi @claudio_botezatu and good to see you again!The reason why there is no "X" mark on the screenshot you provided is because you cannot delete or remove a seat or device on your license if it is the only one there (which makes it the primary seat).As

tm_jb

commented

7 years ago

to the conversation:

Trend Micro Account overpopulated with expired licenses

My Trend Micro Account is overpopulated with expired licenses and valid licenses for the same computer names.How do I remove the computers which I do not own anymore or the duplicate PC with active and expired licenses?See below an example, but I have more than that.

Question