2 Messages
•
130 Points
Report false positive
Hello,
Version used : 12.0.1191 (the last one)
How to proceed to notify Trend Micro that these files are not infected files and NOT ransomware ?
Rclone: it's a backup software (https://rclone.org/)
OpenVPN-Libressl.exe and OpenVPN-OpenSSL.exe that are components used by my VPN.
regards,
Version used : 12.0.1191 (the last one)
How to proceed to notify Trend Micro that these files are not infected files and NOT ransomware ?
Rclone: it's a backup software (https://rclone.org/)
OpenVPN-Libressl.exe and OpenVPN-OpenSSL.exe that are components used by my VPN.
regards,
tm_elise
12 Messages
•
324 Points
7 years ago
Thank you for posting your concern here and welcome to the community!
If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern. We have provided 2 options for you to submit a reclassification request.
Option 1: You can use the link below to manually make the request.
False Detection/Re-Classify Requests
Option 2: If the file size is more than 12 MB, kindly contact us so we can assist you with it.
Hope this helps and we'll wait for your response.
Have a great day! :)
Trend Micro Home Users Community
0
0
jacqvasseur
2 Messages
•
130 Points
7 years ago
Thanks a lot. It's done.
Regards,
J.V.
0
0
tm_pat
Legend
•
703 Messages
•
11.4K Points
7 years ago
Thank you for letting us know that you were able to submit your reclassification request!
Should you have any other concern, please do not hesitate to reach out to us.
Enjoy the rest of the week!
Trend Micro Home Users Community
0
0