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Brand User

Hi frans.basson and welcome to the community! Ensure that the folders are added correctly, you may referto the link below on how to use the Folder Shield feature: Using the Folder Shield feature of Trend Micro SecurityIf you’ve done the steps on the

tm_phebs

 commented 

5 years ago

 to the conversation: 

0

0

Missing Folder Shiled icon in Explorer

When protecting a folder with Folder Shield on my Lenovo, no icon is shown next to the folder in Explorer. Doing the same on my Asus, and a icon shows that the folder is protected. Am I missing a setting somewhere on the Lenovo?

Question

Brand User

Hi foxjet,We can try to isolate the issue first. Can you try to disable the Trend Micro program to check if the issue will persist? here's how to do it:Disabling or enabling your Trend Micro Security softwareTry to turn off Trend Micro and check if y

tm_reine

 commented 

4 years ago

 to the conversation: 

0

0

i want to save passwords but trend blocked it

i cant save passwords on firefox browser. trend has blocked it. how do i disable it?

Question

Brand User

Hi andrewf69 and welcome to the community!CPU consumption of the Trend Micro program becomes high once it has activity on the background process such us scanning or updating.Also, Trend Micro program always check for updates every 3 hours. 

tm_onini

 commented 

5 years ago

 to the conversation: 

0

0

High CPU with Trend Micro Anti-Malware

This appears a recurring issue in the community. My CPU is running high with TM Anti-malware using 25% continuously. The fan on my laptop is constantly running, which I suspect relates to the computer always working with the Anti-malware. I notice a solution is uninstalling and reinstalling, however

Problem

Brand User

Hello emayuric,We're sorry to hear of your experience. We'll endorse your concern to our Senior Engineers. We have sent you an email for more details.Regards,Pat

tm_pat

 replied 

5 years ago

 to the conversation: 

0

My daily scheduled scan has stopped running

My daily scheduled scan has all of a sudden stopped running for no apparent reason

Problem

Brand User

Hi trenttech,May I know where you can see that?An autorun.inf file is a text file that can be used by the AutoRun and AutoPlay components of Microsoft Windows operating systems. Are you aware of this?Awaiting your response.~Iya

tm_iya

 commented 

4 years ago

 to the conversation: 

0

0

How do I delete the autorun.inf file, I have tried the attrib -r -s -h autorun.inf, no luck

Question

Brand User

That's a great suggestion Giuseppe. Likewise please verify the file you're deleting and if there's a need to delete it, trenttech.Should you have further questions don't hesitate to reply on this thread.- Reine

tm_reine

 commented 

4 years ago

 to the conversation: 

0

0

How do I delete the autorun.inf file, I have tried the attrib -r -s -h autorun.inf, no luck

Question

Brand User

Hi heino.dreesch,Thank you for updating us.Can I ask you to check on the folder location "C:\Program Files\Trend Micro\Titanium" or "C:\Program Files(x86)\Trend Micro\Titanium" for a file named "Tsupport.exe"? You may run this tool to perform th

tm_victor

 commented 

6 years ago

 to the conversation: 

0

0

Windows 10 Insider Update stoppt mit Meldung" Trend Micro Internet security 2008" inkompatibel. Bitte deinstallieren.

Moin, ich habe in letzter Zeit Probleme mit dem Windows Update. es erscheint immer die Meldung "Trend Micro Internet Security 2008" ist inkompatibel.Bitte manuell deinstallieren. Ich hatte TrendMicro Maximun security 2018 installiert. Die letzte Windows Insider Version die ich installieren konnte is

Question

Brand User

But after it works again, the update won't work again after three weeks? Is that correct?If yes, can you try monitoring what happens within the duration of the three weeks where it works fine? If it keeps happening, then there should be some sort of

tm_jb

 commented 

6 years ago

 to the conversation: 

0

Trend Micro must be reinstalled every three weeks or won't update

The program downloads the update and then starts to install. Eventually it returns the message connect to internet to update.You then after all the support steps, have to reinstall the program, which then runs for about 3 weeks before you have to do it all over again

Problem

Brand User

This is definitely not good! We will have someone look into this now, and will get back to you soon.

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

How to recovered a file that deleted by secure erase?

Hi I have just accidentally deleted a file using secure erase - is there anyway that I can retrieve this file again? Please help!!! A full years worth of work deleted by accident - and gone within seconds!!

Question

Brand User

Hello Sue Vollmering and welcome to community. Java may become important depending on the apps that you use on your device. There are lots of applications and websites that will not work unless you have Java installed. Java is not connected

tm_son

 commented 

6 years ago

 to the conversation: 

0

Explain if Java is connected w/Trend Micro. I keep getting request to update Java but I'm not sure it is legit?

My laptop/desktop/tablet/Iphone    Should I download/update Java??

Question

Brand User

Hi psyko_king_666,Are you talking about your Trend Micro program's main console? If yes, may I know if how many minutes does it takes before it opens fully?Can you check your Trend Micro program's version? For you to do that, please follow these step

tm_iya

 commented 

5 years ago

 to the conversation: 

0

0

Trend Micro Home Taking longer to open

Problem

Brand User

Hi tressle47,You may consider upgrading your Windows Operating System to a Windows 7 to Windows 10 so we can help you on installing the trend micro program.Thank you,Trend Micro Home User Community

tm_ven

 replied 

6 years ago

 to the conversation: 

0

Trend Micro software will not download Is it because we have the XP operating system Windows is updated

Trend Micro software will not download Is it because we have the XP operating system Windows is updated

Question

Brand User

Hi steve.whaley,Aside from the screen saver and power settings, there are other factors that your Trend Micro program is taking into consideration before it will allow the scheduled scan to run. And those are:If you're using running a full screen app

tm_pat

 commented 

5 years ago

 to the conversation: 

0

0

Scheduled Scan is not working

I am not new to Trend. I've had it for years. Tom's instructions are simply on HOW to set up a scheduled scan, which I've had for years and worked fine until just recently. I know HOW to set up a scheduled scan. I want to know WHY it's not working as it has done in the past and WHY I should continu

Question

Brand User

Hi valamer4u,Did you uninstall it via Control Panel? If not yet, here's how:1. From the Start Menu, select Control Panel.2. Under Programs click the Uninstall a Program link.3. Select the program you wish to remove and right click then select Uninsta

tm_iya

 commented 

4 years ago

 to the conversation: 

0

Team Viewer uninstall

Hi I had uninstall the TeamViewer14 software from my computer and the shortcut is gone too, but Trend Micro Is still detecting and scanning the exe file. How I can get rid of it?

Question

Brand User

That's a good suggestion greg. Can you try doing that gwdgosser?Here's an official guide from Microsoft: Import email, contacts, and calendar from an Outlook .pst fileCan you also verify if this is only happening on your Outlook program? yo

tm_reine

 commented 

4 years ago

 to the conversation: 

0

0

hacked email

I lost my total outlook account. I went to open it and all the message were gone.  I believe it was hacked. What is the process to find out if it actually was.  Everything was gone, even my saved files in the outlook program.  Running outlook 13

Problem

Brand User

[Hot Fix] Ti_110_win_en_amsp50_UMH_hfb2.5.2032Date released: October 27, 2016Problem Description: The User Mode Hooking (UMH) feature in version 11.0 of Trend Micro Titanium cannot hook processes because the DeviceLock feature patches

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

Article

Brand User

[Hot Fix] Ti_110_win_en_amsp_50_hfb7.0.1087Date released: October 6, 2016Problem Description: Trend Micro Security Service 11.0 may restart unexpectedly after displaying the "Starting your protection" message when you browse certa

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

Article

Brand User

[Hot Fix] Ti_110_win_en_AMSP50_hfb1365Date released: October 28, 2016Problem Description: You may encounter the "#1603, 3002, 0xe022000b" error while installing version 11.0 of Trend Micro Security Software on your computer.Where to ge

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

Article

Brand User

[Hot Fix] Ti_110_win_en_Tool_TMCrashHotfixTool_hfb0001Date released: November 15, 2016Problem Description: Version 11.0 of Trend Micro Titanium may stop unexpectedly while sending a large event log file to the database. This problem ha

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

Article

Brand User

[Hot Fix] Ti_110_win_en_amsp50_UMH_hfb251022Date released: October 31, 2016Problem Description: You may have trouble opening and playing an online game from the "http://msgo.bandainamco-ol.jp/ZprojectLP/" website on computers prot

social_customer_service_team

 commented 

7 years ago

 to the conversation: 

0

0

Trend Micro Security 2017 (11.0) - Hotfixes

It’s been almost a month since the latest versions of Trend Micro (Antivirus+, Internet, Maximum, Premium) Security have been released. Please check this thread for new issues and its hotfixes. We will keep this page updated as soon as a new fix is available.

Article