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Brand User

Hello shaw_thing and welcome to the Community!Thank you for letting us know about this experience that you had with our product. Apologies for the inconvenience.As a workaround for this issue, you may enable the App Lock feature of the Trend Mic

 commented 

Il y a 4 y

 to the conversation: 

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Allow mobile security accessibility

Hi I recently got a new oppo A73 android mobile ph. The mobile security accessibility keeps turning off. Are u able to provide an update to fix this please? Thanks.

Problem

Brand User

Hi msjudkins8090,Apologies for the inconvenience you had experienced, May I ask what phone are you using so we can check on this? you may refer to this guide to help you troubleshoot this concern:SafeSurfing feature of Mobile Security for Android kee

 commented 

Il y a 3 y

 to the conversation: 

0

0

My VPN wont stay on. as soon as i turn it on it turns itself off again. this application is useless

My VPN wont stay on even when i add a network as unknown which makes this application completely useless to me. considering i have paid for this i expect the service to work the way it is ment to. VPN should stay on unless i turn it off myself. It is constantly turning itself off to the point i have

Problem

Brand User

Hello bethalie.schaefer,Welcome to the Community.We're sorry to hear about this experience of yours. We'll verify your renewal with Best Buy and we'll send you an email so you can safely disclose all information that we need.Regards,Pat

 commented 

Il y a 4 y

 to the conversation: 

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Renewal

Renewal Attempted renewal 9/14, 9/24/18. Downloaded 9/24 and 9/25/18. It still shows it needs to be rewed after all the times it takes to download! How do I do this or do I need to find another firm for protection?

Question

Brand User

Hi brotea13,Apologies for this experience let me help you with this. Are you getting this notice as a pop up on your computer or through email? Try doing a manual update to check if you have the latest version installed here's how you can do it, 

 commented 

Il y a 3 y

 to the conversation: 

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0

Keep getting update notice about every 10 minutes and it's not due yet it driving me nuts

Keep getting non stop update message for update I did update it but that doesn't stop the constant message coming up. It even states the update they have as 8 th July that's 4 days away I have been getting the messages for a couple of days now. Normally I dont have a problem with Trend but this is c

Problem

Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

Il y a 4 y

 to the conversation: 

0

0

how do I get rid of Chrome.exe virus, my maximum blocks it but does not come up when a full scan is carried out.

I have windows 10 on my Samsung laptop, Trend updated itself last week and since then it picks up Chrome.exe trying to access private data, a full scan did not pick up any viruses, please help.thanks

Problem

Brand User

Hello grschalk and welcome to the Community!Thank you for letting us know about this question that you have in mind.If you are having trouble accessing the websites that you are referring to since it is being blocked by Trend Micro Security, you

 commented 

Il y a 5 y

 to the conversation: 

0

Blocked addresses to trusted apps.

In my Security Threats Summary there are a lot of blocked address of apps I have on my computer. I have no reason to distrust them & I think it is causing issues with the games. How do I unblock them?

Question

Brand User
Brand User

That's great, Iseymour28!If you have any more concerns, just let us know.~Pia

 commented 

Il y a 3 y

 to the conversation: 

0

0

On my mobile phone on my trend button there is a number one saying I have a message but I don't have a message in there or I can't find it

On my mobile phone on my trend button there is always a number one saying I have a message but I don't have a message in there or I can't find it

Problem

Brand User
Brand User
Brand User
Brand User

Hi florence.hermant,You're welcome. If you need anything else just contact us back here and we will be assisting you on it.

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trend micro toolbar on 64 bit version of mozilla ?

when the trend micro toolbar will be supported by 64 bit version of mozilla ???? thanks !

Question

Brand User

Bonjour romuald.wack et bienvenue dans la communauté !Avez-vous remarqué si pendant ces temps, tendance est mise à jour ou faire un scan ? Il serait normal que le programme si que' l'affaire. Si non, veuillez consulter le lien ci-dessous pour ré

 commented 

Il y a 4 y

 to the conversation: 

0

0

TM AntiMalware Solution platform CPU à 60%

Bonjour Depuis quelques temps je vois que 50 à 60% de mon processeur est occupé par TM AntiMalware Solution platform. Cela ralentit mon ordinateur. Comment régler ce problème ? Merci.

Question

Brand User
Brand User
Brand User

It's good to hear that the problem is now resolved, marinom53.If you have any more concerns, just let us know.~Pia

 commented 

Il y a 3 y

 to the conversation: 

0

0

Permanent removal of spyware

Over the last week I have been attacked by spyware 15 times. Each time Trend removes it reappears. How do I get rid of it permanently. I am afraid something will slip through. I am afraid to do anything with the computer.

Problem

Brand User

Hi smirkazemi,Sorry to hear of your experience.Since this is a continuous malware detection, we will advise you to manually delete the detected file on your computer. To do that you just need to go to Logs then check the Where found column so you can

 commented 

Il y a 4 y

 to the conversation: 

0

Keep getting report, from Trend Micro Total Security 10 users, every day that OSX_Pirrit was detected and quarantine !

MacBook Pro 2017 with the latest MacOS and updates.Using Latest Version of Trend Micro Antivirus.It seems something is generating the OSX_Pirrit virus with different names on daily bases on my system and Trend Micro antivirus detects and quarantines the virus but can not detect the root cause of the

Problem

Brand User

different concern Please reference the new conversation here: BSOD Issue after latest Trend Micro Security upgrade

 to the conversation: 

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

Problem

Brand User

Hello tgerzevske,Sorry to hear that you experiencing this kind of problem.Very good point in isolating the problem to Trend Micro Security. I just noticed that what you added in the exception list are just a bit of Windows Media Player files.Try to a

 commented 

Il y a 4 y

 to the conversation: 

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Windows Media Center - Trend Micro's bad behavior

Win 7 Professional 64 bit i7-3770 CPU 3.4 GHz 16 GB Ram Dell XPS with Trend Micro Internet Security. I tried contacting Trend Micro about my problem and if no good answers here, will contact them direct again.  Latest version just installed last night and problem started again.  (SR1-1-11

Problem