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Brand User

Hi robloxgamer25394,I see that you have contacted our Technical Support and one of our engineers already emailed you regarding this case. If you have any questions or other concerns you can just refer to case number 00188103.~Pia

 commented 

5 years ago

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Trendmicro not really excluding programs

I just bought an one year license of Trend Micro Maximum Security 2019 and I realized I'm encountering issues with file exclusions. The issue is that it will exclude the folder and files but when I run the file it will instantly delete it. The sole purpose of the purchase of this software was to get

Problem

Brand User

Hi kuch57 and welcome to the community!Have you tried the guide shown below? You may also want to check if the "location services" of your device is on."Unable to refresh" | "Unable to sound an alarm" error messages appear when using the Refresh

 commented 

6 years ago

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Find your device not working

I have tried either sending a signal or finding my device and it has not worked since September. It keeps telling me.....Unable to refresh. This feature is currently unavailable. Please try again later. I have been getting this error for a couple weeks already.

Question

Brand User

Hello Arnaud Vacquier and welcome to the Community!Please do follow Tom Emmelot's suggestion. Please let us know if you will still encounter the same issue after following the given suggestion.And to our Community Champion, Tom Emmelot

 commented 

6 years ago

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Not detect and add Google drive

Hi, Sorry for bad english, i have install google drive on : E:/drive/ (not master drive) Trend Micro anti-ransomware do not detect google drive and i can't select folder (not [+] )

Question

Brand User

Hi contact_5e407f, We apologize for the inconvenience this has caused you. We have sent you an email regarding this concern. Please check if you've received it and we'll continue from there.   Awaiting for your response.   ~Pia

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Antivirus+ WebThreats causing issues

Hi Trend micro. I would like to file in a bug with Webthreats and the access of Directadmin. The problem exists out of a very laggy, long awaiting response whenever i login into one of my 15 managed servers by using the Directadmin panel. What happens is that there is a lag in between clicking for a

Problem

Brand User

Hi claudiu_botezatu,Unfortunately, we don't have that feature where you can change or set the automatic update. The automatic update checking is fixed and triggered every 3 hours. Like after opening your computer, it will check for updates after 10mi

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Automatic Definitions Check Prior to Any Scan

Too often, a scheduled scan starts with stale definitions. It would be a great enhancement if the first step of any scan, scheduled or manual, were to be a definition update check (and, if need be, installation).

Idea

Brand User

Hi niq,Thank you for letting us know what you really do and your other best practices. With regards to your re-run, let us know how it goes.Thank you for your comments as well. We really appreciate that. ~Iya

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Automatic Definitions Check Prior to Any Scan

Too often, a scheduled scan starts with stale definitions. It would be a great enhancement if the first step of any scan, scheduled or manual, were to be a definition update check (and, if need be, installation).

Idea

Brand User

thread necro - 9 months ago Please reference the new conversation here: Anti-Malware Solution Platform Issue

 replied 

7 years ago

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High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'

For several weeks, I have been experiencing periods of time on my Windows 10 Professional 64-bit PC, where the ‘Trend Micro Anti-Malware Solution Platform’ process (image name ‘coreServiceShell.exe’) of Trend Micro Internet Security v10 has been consuming what seems to be excessively large quantitie

Question

Brand User

thread necro - 9 months ago Please reference the new conversation here: Anti-Malware Solution Platform Issue

 replied 

7 years ago

 to the conversation: 

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High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'

For several weeks, I have been experiencing periods of time on my Windows 10 Professional 64-bit PC, where the ‘Trend Micro Anti-Malware Solution Platform’ process (image name ‘coreServiceShell.exe’) of Trend Micro Internet Security v10 has been consuming what seems to be excessively large quantitie

Question

Brand User

Hi lcm2122433,Do you mind providing us additional information regarding your concern?1. What activities are you performing on the computer when the CMD popups occur? Are you browsing the internet or using any particular software?2. If you are browsin

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Hidden viruses or other malware/Cmd popups

Hello,I seem to be having a problem with random popups of cmd for a split second that runs data that is too fast to read out.So, Being concerned I ran Malwarebytes,Trend micro maximum security & windows defender.No threats came back but I'm wondering if it's unremoved malware or something else.T

Problem

Brand User

Hi frans.basson and welcome to the community! Ensure that the folders are added correctly, you may referto the link below on how to use the Folder Shield feature: Using the Folder Shield feature of Trend Micro SecurityIf you’ve done the steps on the

 commented 

6 years ago

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Missing Folder Shiled icon in Explorer

When protecting a folder with Folder Shield on my Lenovo, no icon is shown next to the folder in Explorer. Doing the same on my Asus, and a icon shows that the folder is protected. Am I missing a setting somewhere on the Lenovo?

Question

Brand User
Brand User

Hi andrewf69 and welcome to the community!CPU consumption of the Trend Micro program becomes high once it has activity on the background process such us scanning or updating.Also, Trend Micro program always check for updates every 3 hours. 

 commented 

6 years ago

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High CPU with Trend Micro Anti-Malware

This appears a recurring issue in the community. My CPU is running high with TM Anti-malware using 25% continuously. The fan on my laptop is constantly running, which I suspect relates to the computer always working with the Anti-malware. I notice a solution is uninstalling and reinstalling, however

Problem

Brand User
Brand User
Brand User
Brand User

Hi heino.dreesch,Thank you for updating us.Can I ask you to check on the folder location "C:\Program Files\Trend Micro\Titanium" or "C:\Program Files(x86)\Trend Micro\Titanium" for a file named "Tsupport.exe"? You may run this tool to perform th

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Windows 10 Insider Update stoppt mit Meldung" Trend Micro Internet security 2008" inkompatibel. Bitte deinstallieren.

Moin, ich habe in letzter Zeit Probleme mit dem Windows Update. es erscheint immer die Meldung "Trend Micro Internet Security 2008" ist inkompatibel.Bitte manuell deinstallieren. Ich hatte TrendMicro Maximun security 2018 installiert. Die letzte Windows Insider Version die ich installieren konnte is

Question

Brand User

But after it works again, the update won't work again after three weeks? Is that correct?If yes, can you try monitoring what happens within the duration of the three weeks where it works fine? If it keeps happening, then there should be some sort of

 commented 

6 years ago

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Trend Micro must be reinstalled every three weeks or won't update

The program downloads the update and then starts to install. Eventually it returns the message connect to internet to update.You then after all the support steps, have to reinstall the program, which then runs for about 3 weeks before you have to do it all over again

Problem

Brand User

This is definitely not good! We will have someone look into this now, and will get back to you soon.

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How to recovered a file that deleted by secure erase?

Hi I have just accidentally deleted a file using secure erase - is there anyway that I can retrieve this file again? Please help!!! A full years worth of work deleted by accident - and gone within seconds!!

Question

Brand User