fransbasson's profile

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120 Points

Monday, April 16th, 2018 12:30 PM


Missing Folder Shiled icon in Explorer

When protecting a folder with Folder Shield on my Lenovo, no icon is shown next to the folder in Explorer. Doing the same on my Asus, and a icon shows that the folder is protected. Am I missing a setting somewhere on the Lenovo?
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185 Messages


2.5K Points

6 years ago

Hi frans.basson and welcome to the community!

Ensure that the folders are added correctly, you may referto the link below on how to use the Folder Shield feature:

Using the Folder Shield feature of Trend Micro Security
If you’ve done the steps on the link above, can you let us know what folders you are trying to add and their locations.

By the way as you're a valued subscriber of our premium support service, we would like to recommend you to utilize our premium support which includes 24x7 phone support (and online remote services) exclusively for you. Here's the web page that has the Premium Support hotline: Contact Trend Micro Technical Support

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