1 Message
•
140 Points
High CPU with Trend Micro Anti-Malware
This appears a recurring issue in the community. My CPU is running high with TM Anti-malware using 25% continuously. The fan on my laptop is constantly running, which I suspect relates to the computer always working with the Anti-malware. I notice a solution is uninstalling and reinstalling, however I would have though TM would have been able to correct this with some form of update. Is this coming?
tm_onini
24 Messages
•
742 Points
6 years ago
CPU consumption of the Trend Micro program becomes high once it has activity on the background process such us scanning or updating.
Also, Trend Micro program always check for updates every 3 hours.
Aside from this, high CPU usage of Trend Micro program can happen due to conflicting software, malware infection or remnants of your old Trend Micro program.
To resolve the issue, kindly check the link below:
Slow PC performance due to high CPU or memory usage
Also, your subscription is entitled for a 24x7 Phone Support.
You may call our toll-free hotline by choosing the Premium Support Number on the link below for a faster resolution regarding this matter:
Contact Trend Micro Technical Support
I hope this helps. Let me know how it goes. :)
Trend Micro Home Users Community
0
0
fanita
3 Messages
•
154 Points
6 years ago
0
0
dctorsmurf
1 Message
•
110 Points
6 years ago
0
0
tm_malik
Superstar
•
498 Messages
•
9.5K Points
6 years ago
Can we check on the Task Manager which process is consuming the highest CPU usage? You guys can send screenshots if that's okay - the Task Manager only with the list of processes (More Details). This is issue can also possibly caused by remnants of other security programs and Potentially Unwanted programs. So keep a look out for those.
Also, you may try adjusting some settings on Trend Micro program. Go to the Trend Micro Settings > Other Settings > On Startup tab, choose Extra Performance. Then click Apply.
By the way, if the CPU Usage for the Trend Micro process is below 50%, it's normal.
Warm Regards...
0
0