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unable to use data outside of home

Since installing product, i can't access data on my iphone outside of the house wifi and can't work out how to fix this.

Problem

22

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VPN web guard affecting iphone 12mini with IOS 17.4.1

Data wont work on my iphone when I have webguard installed. Delete that part of the app and it will work. Reinstate it and it wont. Telstra and I wasted 2 hours on this issue. Not happy Jan!

Question

39

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Why TM scores poorly in AV Comparatives?

On each and every test , TM scores very poorly , around 97%. Why is that and why no improvements????

Question

39

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0

VPN causing iPhone internet not to work

My iPhone internet has stopped working and after a week of not being able to work out why it was discovered that my trend micro vpn had started to block all internet off the phone. As soon as I removed the vpn my internet started working. It appears like there had been an update of the app which has

Praise

65

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Trend micro mobile security

Hi, Over the last week when I open a program on my mobile, the program fails to start/download and crashes. With the message program fails to connect with the server. this has occurred on my mobile and my daughters . Apple phones - 15max Trend has been used now for over a year or so without previous

Problem

19

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Apple iTunes incompatible with VPN.

Upon connecting with IOS 17.4.1 iPhone 13 Pro through Apple iTunes, upon device connection, Trend VPN disconnects and then the Wi-Fi network drops. Must restart computer and disconnect VPN before reconnecting to the iPhone via iTunes.  Everything works well if the VPN is disconnected beforehan

Question

15

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Web guard block my mobile internet and apps to stop working

While I was out and at the library, my Internet stopped working then my apps stopped working. I began to troubleshoot when I came home and when I finally got web guard to turn off the VPN, that’s when my Internet and apps began to work. I have never had this problem and have used this service now f

Question

162

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Stop the constant syncing

Here lately every time I switch web sites or scroll up or down a web site a new window pops up and says Trend is syncing. I have to close the window before I can go back to what I was doing. is there any way to stop that?

Problem

12

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Activate Software.

Cannot activate my Mobile Security, says forbidden, although I insert the avtivation key?

Question

22

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Trend Micro VPN blocking apps

Two days ago my Trend Micro VPN started blocking access to all apps while on 5G/4G mobile connection. Works fine with all apps on Wi-Fi. Have been through all settings, reset some, tried different scenarios, all have failed. Trend Micro version 11.2.1070, iOS 17.4.1

Question

249

10

Trend micro is not keeping up with iPhone updates and shut the phone down without telling us

Our iPhones turned into useless bricks after iPhone update this is happened before with computer on iOS I'm very sick and tired of them not letting us now that there's a problem with updates we are seeking other security that will keep up with Macintosh and tell us why nothing works We spend hours

Question

49

1

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VPN

Internet connection issues experienced when VPN setting is ON

Problem

54

2

VPN

VPN isn’t Allowing my 5G to work at all on my mobile so I can’t use any internet or anything

Problem

73

2

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Under Investigation: Internet Access Issue using Mobile Data When Mobile Security for iOS Web Guard is Enabled

    Attention Trend Micro Community!       What's going on?   We would like to inform you about an ongoing issue that some of our Mobile Security for iOS users have encountered after updating to the latest version, 11.2.1070. This update has caused internet connectiv

Announcements

1.7K

36

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VPN Stopping 5G from working

VPN has stopped 5G data from working after a Trend Micro update 2 days ago. Want our phone to be safe but need to be able to use data off wifi away from home.

Problem

181

7

Ok, is there a human being there

I would like to know if my purchased annual av is running, it keeps wanting ne to upgrade, but I thought annual was ultimate

Question

21

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Trend Mobile Security for iOS VPN bug

After the app updated today, browsing and most of my apps would no longer work on Mobile Data, they were fine on Wifi. I traced it down to the VPN, when I turned it off, I can now browse and all my apps work on Mobile Data again. It seems like there was a bug in the update. 

Question

468

19

Why TM scores poorly in AV Comparatives?

On each and every test , TM scores very poorly , around 97%. Why is that and why no improvements????

Question

79

1

0

Kids trend micro

Did trend micro discontinued its trend micro kids app? It’s no longer allowing me to lock my son’s app. I deleted it to see if it’s my app and now I can’t find it on Apple Store.

Question

32

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Updating email address for this Forum AGAIN

I asked this question months ago and seemed to have it all fixed but AGAIN today these emails are coming to my old email address, which will soon cease to exist. Not one coming to the current address I’m using WHY WHY WHY ?????

Question

29

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