L
Neophyte

Neophyte

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1 Message

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100 Points

Saturday, May 25th, 2024 1:04 PM

VpN on all the time?

The VPN and mobile security software always disconnect and are never on always on, I have to check them both for.protection. fix this!!

Neophyte

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1 Message

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70 Points

2 months ago

My mobile security seems to be on all the time. Although VPN is on most of the time, it does turn off sometimes when I'm not using the phone.

Brand User

Trend Security Expert

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128 Messages

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2.6K Points

Hi @cannon,

Welcome to Trend Micro Home Users Community!

This could happen when your phone is under saver mode.

You may check this link to fix this issue. ​ 

Hope this helps. 

Brand User

Trend Security Expert

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128 Messages

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2.6K Points

2 months ago

Hi @lielm75068,

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened. 

Please be guided that Mobile Security's Web Guard and VPN app uses a local Virtual Private Network, or VPN on your device. With this, they are complicating to each other and will causes some performance issue. 

It is based to use one at a time. 

Hope this helps.

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