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License seat discrepancy?

Please do not change my question as you are incorrect I have a contract from Trend clearly stating I'm entitled to 4 devices... NOT 3. If that is an error by Trend I will have to reconsider my package when it's due for renewal.If it's not an error please rectify as I want 4 devises covered. Note: Th

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32

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Need changes to allow for better game play.

I am running an intensive game Diablo III. Since I installed TrendMicro Maximum Security 2016 my game is lagging regularly. The game never lagged until I installed the software. Is there a possibility of making specific changes to allow for better game play?

Problem

99

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Unable to download Maximum Security

Hi, I have just upgraded to maximum for three comps and two phones. I downloaded no probs on the phone, however trying to DL on windows 8 laptop and it says I'm not connected to the internet...however I am. I uninstalled titanium (which has just expired) and now am at a loss... can anyone offer assi

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13

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How to turn off protection tempoary

I need to turn it off or lower the settings so I can run a program to see it it is the protection that is causing the problem

Question

29

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How to temporarily disable Trend Micro Maximum Security to update MY Passport software

I have a WD My Passport for backing up my laptop. It's telling me that I need to update its firmware. In order to do so it is instructing me to disable my anti-virus and anti-spamware software for the process. I'm having trouble finding where I do that. Help please.

Question

2.5K

4

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Trend Micro causing my computer to freeze intermittently

My Trend Micro Internet Security is causing my system to freeze intermittently. Some times when surfing on the net, be it IE or Chrome it can freeze for 10 to15 seconds. When playing game like World of Tanks, it will also freeze for that moment and at times cause me to loose the game. When I exit or

Problem

123

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Double Trouble

Since I updated my trendmiccro security in December my computer takes forever to turn on. It seems that the security runs TWICE and unless you tick the close box on the credit card check box TWICE it seems to pause the computer indefinitely. Hope you can help

Problem

10

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Email sent to me for my purchase of Maximum Security 10 downloads the Windows version and I have a Mac!!!

I have just purchased the Maximum Security 10 6 device, 12 month product. When I click on the Download tab on the confirmation email that was sent to me it says the download is only compatable with Windows......I've tried calling the support team at Trend but they're not responding.

Problem

94

2

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mpc cleaner

virus installed on my computer, installs random programs. Cannot find virus. Virus installed MPC cleaner on comp. Control panel does not see it. Task manager cannot close it. Cannot remove it. First: Why cant TREND see the virus? Second: How to remove virus and MPC cleaner?

Question

13

2

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My screen turns gray after a while checking email on Juno

My ASUS notebook often slows down-the screen goes gray. After a while I get a pop-up that says to stop running script. Can I set up my computer to not run script. I have seen websites with free downloads to stop script, but I am worried about downloading software solutions to problems. Thanks.

Problem

8

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Error code 0x96000018

Got this error message when upgrading TM Internet Security An error occured during the transfer of your activation information. Please contact Trend Micro technical support for help, and mention error code 0x96000018.

Problem

122

2

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Adobe player

I am receiving a message that my adobe player needs to be updated. How do i know if that is valid? I complete surveys online line and some of the contact video surveys.

Question

13

2

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Windows Firewall Control

Hello, Following a clean install of Windows 10. I installed my Trend Micro and my Firewall (Windows Firewall Control 4). I have put the firewall on the exceptions list, but every start up of Windows, Trend Micro reports Windows Firewall Control (wfc.exe) as a threat. I have to click 'open file' ever

Question

39

6

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program does not start automatically when I start my computer

I have to manually open the software when I start my computer.

Problem

503

6

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Results Window is frozen after MALWARE SCAN and DUPLICATES SCAN

Twice today, once after scanning for viruses/malware and another after scanning for duplicate files, the results window is frozen in that the cursor nor keyboard are able to interact with the window. This is very frustrating after the duplicate scan, especially waiting for several hour for it to fin

Problem

8

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blocked phone number

i inadvertently added a phone number to my blocked list and cant seem to get it off even putting it on the approved list. how can i fix it so the number is not blocked?

Question

63

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How do I remove an expired subscription from my account?

Last time I renewed, instead of extending expired subscription it provided me a new activation number. Now I want to get rid of the old expired activation.

Question

686

2

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How to transfer a license to another laptop

hi there, I have just bought a new laptop and downloaed my trendmicro anti virus tool however I am returning the laptop because it is faulty. how do I remove the anti virus tool off here onto another laptop. sorry not very techno savy and don't want to be put off buying more software if I can't get

Question

85

3

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large debug files

Hi, I installed Maxiimum Security 10 on a second computer yesterday and I have 5.5 GB of files in the AMSP\debug folder. In subfolder 10005 the TMUFE_UF.log is over 1GB. In subfolder 20004 the 09052016_NSC_TmProxy.log is over 1GB and 08052016_NSC_TmProxy.log is over 300MB. In subfolder 10009

Problem

161

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mobile security

Hi, need to update my trend mobile security, message was sent to my mobile to pay, not sure if it is a scam, do trend have my mobile details...???

Question

40

3