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why isn't trend micro an approved Google 'tool'? are we required to use microsoft edge?

why isn't trend micro an approved Google 'tool'? are we required to use microsoft edge? and this would be for ALL PROTECTION OPTIONS.

Problem

38

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JS/Spy.Banker.IV trojan not detected

in: hxxps://www.domainedestrottieres.com/commande Detected by ESET and BitDefender

Question

135

1

0

Windows Hello Password Manager integration

Windows hello has been a secure and easy way to access your devices running windows, it comes in Face recognition, Fingerprint sensor and other options shown in settings app for you to check. Edge/Chrome has already integrated windows hello with their autofill feature instead of asking for a passwor

Idea

39

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1

Cannot remove highlight

I have done all the steps possible, but the "toggle" is nowhere. I even have the most current update. I just want to change the color to something lighter. The dark green makes it unreadable.

Problem

14

1

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Not scanning ZIP files after update

After the most recent update downloaded this afternoon the program stopped scanning downloaded ZIP files, even though I have the option selected. When I try to scan the downloaded ZIP files manually the scan stops after 3 files and clears the ZIP as safe, no matter how large the file is. I have no i

Problem

20

2

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hxxps://gogoanime.llc/oshi-no-ko-episode-1

no detection on this either....

Question

83

1

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Identifying PII: What Qualifies as Personal Information?

    Do you recall how often websites, mobile apps, or someone ask for your personal info? We are asked countless times, right? It's common for both online and offline services to request personal details before granting access to their services. I believe legit companies' intentions are go

Article

107

1

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Security Button does NOT work

Geek Squad just confirmed I have the latest version&subscription is up to date. They Uninstalled/reinstalled the latest version and ALL other functions of my Trend Micro work. After a PC scan & a Full scan, I try to change over to the Security Page, but the Security Button does nothing. Th

Question

28

1

0

bad service

My subscription is still active, but the program on my PC still shows as expired. I asked several times technical through Geek Squad but nothing happened, I will move to another internet security provider  

Problem

69

4

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message stay like i need to go something else

I got a pop up message from trend that a wbnsite was blocked. it was a spam threat. It keeps popping up. It doesn't tell me what to do. Ususally i click block and thats it but this time it won't go away. help.

Question

44

5

0

Email Defender

The "Email Defender" sign sits on top of date on emails received. I need to be able to see the date.

Question

36

1

Transfer of Protected Data Blocked popup prevents password being entered to temporailry disable this feature

When entering my debit card information on a shopify webpage, a Transfer of Protected Data Blocked (TPDB) popup appears and blocks the webpage data from being sent (as expected). However, the page will try to resend the information once every second, causing a new TPDB popup to appear every second.

Problem

39

1

0

Help

How is someone scraping the key off the app forcing me back into a trial version? Is there not a password to protect the app from any changes being made on iPhone?

Question

32

1

Password Manager Subscription

I recently renewed my Maximum Security subscription which I last year used to access Password Manager. After renewing Maximum Security I am unable to access Password Manager and all my passwords, is Password Manager no longer included in this subscription?

Problem

52

1

0

TM lowest detection rate in AV Comparatives for March 2023

With 97% detection rate , TM is the last among all antiviruses tested. Even Microsoft Defender (free) blocked 99.98%. We, the paying users, have been saying this for long time, but nooo...TM is more preoccupied with "Laughter is timeless. Imagination has no age. And dreams are forever." At a

Question

137

1

Earth Day 2023: Invest in Our Planet

  Happy Earth Day, dear community!   This Saturday, April 22, 2023, we will celebrate our beautiful planet and its wonders.  Earth is truly a treasure that we must cherish and protect. #EarthDay2023 #InvestInOurPlanet     On this special day, let's come together as a communi

Announcements

126

4

update on Trend Micro

Trend Micro will not update on my computer. Do I need to do it right now?  I would like to have protection and I am not sure whether I do or not.  Please let me know.

Problem

74

3

0

AFMMain.zip appears to be password protected

AFMMainUI.zip appears to be password protected. Please share the password or describe what else could be going wrong. And why have you not incorporated this patch into product installation package?Thanks

Problem

18

2

0

Can't get badge to turn on

Trend security badge does not appear on top notifications

Question

17

1

0

Trend Micro Internet Security Installer Will Not Load

I am adding a new laptop to my service. I have tried all three options: 1) Send an email with the button that loads the installer on the new laptop when the email is opened on that device; 2) Copy the link to load the installer on the new device; 3) Download the installer on a usb device and access

Question

25

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