_p.png "Trend Micro Helping Hand II"){kind=icon}
Hotshot
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42 Messages
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698 Points
100% Disk Usage
100% Disk Usage
Problem: High disk usage using Trend MicroTM Antivirus+ 2018, 100% for many minutes at a time intermittently on Win10, Dell unusable during these periods, not associated with any TM scan.
Dell Inspiron.
GCRF-I660-3042BK.
Win10.
TM version: 12.0.1226.
Attempted solution:
Found no 3rd party programs to remove.
Uninstalled TM with supporttool.
Ran Remnant File Remover Tool.
No help.
Observation: It appears CoreServiceShell.exe is (read) hammering my pagefile.
Attempted workarounds: Adjusted pagefile to various sizes including auto.
None of the above helped at all.
Successful workaround: Disabled pagefile. (Enabled, disabled several times to prove cause and effect to be clear.)
Questions:
01)
Are you aware that pagefile can be a problem?
02)
Do you have a fix in progress?
03)
Would you like to provide me a TM debug version to help you gather data and troubleshoot?
Thanks. Chip.
Problem: High disk usage using Trend MicroTM Antivirus+ 2018, 100% for many minutes at a time intermittently on Win10, Dell unusable during these periods, not associated with any TM scan.
Dell Inspiron.
GCRF-I660-3042BK.
Win10.
TM version: 12.0.1226.
Attempted solution:
Found no 3rd party programs to remove.
Uninstalled TM with supporttool.
Ran Remnant File Remover Tool.
No help.
Observation: It appears CoreServiceShell.exe is (read) hammering my pagefile.
Attempted workarounds: Adjusted pagefile to various sizes including auto.
None of the above helped at all.
Successful workaround: Disabled pagefile. (Enabled, disabled several times to prove cause and effect to be clear.)
Questions:
01)
Are you aware that pagefile can be a problem?
02)
Do you have a fix in progress?
03)
Would you like to provide me a TM debug version to help you gather data and troubleshoot?
Thanks. Chip.
tm_x
Superstar
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571 Messages
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9.5K Points
6 years ago
Welcome to Trend Micro Community!
The CoreServiceShell.exe shouldn't occupy 100% of the disk. Would you please replicate the process on your end and post a screenshot of the disk utilization here?
Also, for us to verify this, may I know if you are referring to the pagefile.sys? If so, how did you alter its size?
Thank you and we'll be waiting for your response! :)
Trend Micro Home Users Community
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dianechris343
6 Messages
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170 Points
6 years ago
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
Here is how I changed it:
Control panel.
Advanced system settings.
Advanced.
Settings.
Advanced.
Virtual memory.
Change.
All options tried:
Auto.
Custom size.
2000 - 12000.
System managed.
No paging.
See screenshots following.
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0000 Pagefile
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0001 Task - Soon After Boot
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0002 Resource - Soon After Boot
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0003 Task After Overnight
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0004 Resource After Overnight
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0005 Task After Chrome Page
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
0006 Resource After Chrome Page
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
But then I accessed a web page using Chrome and the PC was at 100% disk usage for 5+ mins. (See above screenshots).
https://cosmicpunk.bandcamp.com/track/too-much
Pagefile was at the top of the Resource Monitor list and being hit hard by CoreServiceShell.exe.
I could not reproduce the problem by simply accessing the web page again.
Perhaps if I experiment I can reproduce the problem, but that seems like more of a TM function.
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tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
Would you try this setting and see if that helps.
Kind regards,
Tom
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ircil56
Hotshot
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42 Messages
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698 Points
6 years ago
May I ask, what are the details of the theory are you looking to pursue with this setting experiment? Thanks. Chip.
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tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
This way TM is at the beginning of the startup, so other drivers and services ar started after TM.
Hope this worked for you.
Kind regards,
Tom
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tm_x
Superstar
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571 Messages
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9.5K Points
6 years ago
Thank you for taking the time in replicating the process and sending us the screenshots. Please send us the logs as a reply to the email that I sent you. Thank you in advance!
Thanks to you, Tom Emmelot! You've been very helpful! :)
Trend Micro Home Users Community
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