Conversations

Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 5 me toos
  • 19 replies
  • Problem
  • Acknowledged
Photo of donp
How do I turn off permanently the email address blocking?
the blocking of my outgoing email because it contains my email is driving me crazy. I use my PC for business and need to have my email a...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of sbunce
billing
I was billed to renew Micro Trend antivirus on 2/6/18 and 0n 2/8/18 for the same ting micro trend yearly service. I was billed twice for ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of samfeinsilver
how do I disable the blocking of phone number transfer for certain web sites like AT&T (Trend Micro Maximum Security)
Every time I log into the AT&T site and attempt to pay my bill Trend Micro blocks my attempt to get to the bill pay section with some mes...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of Tom Emmelot
Why Firefox slowdown
Hello Team, This time a question from me, I noticed a slow start of Firefox! If I start Firefox at the moment, it takes 8 seconds before...
  • 4 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of paulscaruana
when i open main console it is saying my protection is disabled and to re start computer i did that but som error message
protection disabled re start computer to fix this problem i did that still same problem main console i have no control to either do a ful...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Stephan
Firefox slowdown
I have the same issue. Slow Firefox start and for new tabs also. I see high cpu usage of coreServiceShell.exe during this time. It occur...
  • 2 me toos
  • 10 replies
  • Question
  • In Progress
Photo of ellen.walsh
Issues with start up
When I start my computer Trend Micro does not load properly.  It takes multiple attempts to get this to run.  I have worked with the Geek...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of geordieboss
I'm getting more & more pissed off with your persistent invasive spam, I will renew when it pleases me, if this continues I will NOT renew.
I'm rapidly getting more & more pissed off with your persistent invasive spam, I will renew when it pleases me, if this continues I will ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of ircil56
100% Disk Usage
100% Disk Usage Problem: High disk usage using Trend MicroTM Antivirus+ 2018, 100% for many minutes at a time intermittently on Win10, D...
  • 1 me too
  • 17 replies
  • Problem
  • In Progress
Photo of pnk2525
Suspicious startup looks like Trend Micro
I get a startup message that looks sort of like Trend Micro. Is it really malware? Will you identify the source for me? Unable to find ...
  • 1 me too
  • 10 replies
  • Question
  • Acknowledged
Photo of mps4752
I cant get into "agent notes"
cant get into agent notes
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of jaksjoyb
I continue to have anoying POP-UP ads on GOOGLE. How do I eliminate this anoyance
The POP-UP ads started about a month ago. Can I preve nt this type of malware??
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of xmove_34
i was charged 77.00 for a subscription renewal . wondering why when i went on your website , same product was only 39.95?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Mick P
Unable to disable auto-renew
I am unable to disable auto-renew for one of my subscriptions - which is due to expire soon. When I click on the green "on" slider it j...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of gjjmtnus
Renewing with Trend services?
If I were to renew with Trend, do you have a discount I can apply? I think I saw a message come for a discount earlier in February, but ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of dandemaes
March 2, 2018 just istalled TrendMicro internet security. Message protection expires in 8 days. What is going on?
Just installed TrendMicro Internet Security on March 2, 2018. After install rec'd message that subscription expires in 8 days. That IS th...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of tnodlinski
Full Scans lock up on Office 365 files. Why?
I have had to exclude several Office 365 files including the OSE file to allow a full scan to get past the 10% mark. Now it's locking up ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved