Conversations

Conversations 1 - 20 of 28
Photo of TM_X
[Latest Update] "Restart Required" and "Connect to the Internet" message appears on your Trend Micro Security software
Update As of June 19: After the hotfix release, we will schedule another update by the end of June to permanently fix the issue of the c...
  • 2 me toos
  • 43 replies
  • Announcement
Photo of soprano82uk
Chrome suddenly makes Trend Anti Virus use 40% CPU & freeze
2hours ago it started that whenever i open chrome, trend anti virus makes my cpu go to 40% and takes ages to open web pages.  All other b...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of anthea
PC PROTECTION IS DISABLED
I keep getting alerts that my PC PROTECTION IS DISABLED and to restart my computer. I have restarted as well as shut down multiple times...
  • 2 me toos
  • 1 reply
  • Problem
  • In Progress
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of JLCTDC
It uses 100% of my disk and wont allow me to do anything for hours
Vaio cannot seem to get over this install
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of xmach1
I cannot get MicroTrend to update. It keeps saying I am not connected to the internet, which obviously, I am.
Toshiba Satellite P875-S7310 Trend Micro version 12.0
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
  • Archived
  • Merged
Photo of ploonen
High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform
Hi, Well, the title describes my problem: High CPU and Disk activity by Trend Micro Anti-Malware Solution Platform Half the world has thi...
  • 8 me toos
  • 31 replies
  • Problem
  • Acknowledged
Photo of longgrass49
Serial No entry
I have just renewed my Maximum Security and downloaded the files, but when it asked me for the serial no. I accidently clicked on trial a...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of elk
Still shows 32-bit even after re-installation
Hi. I just uninstalled and re-installed. I'm still having the same issue. Here's the latest screengrab:  Note: This conversation was cr...
  • 1 me too
  • 10 replies
  • Problem
  • In Progress
Photo of Sam
High levels of disk activity of 'Trend Micro Anti-Malware Solution Platform'
For several weeks, I have been experiencing periods of time on my Windows 10 Professional 64-bit PC, where the ‘Trend Micro Anti-Malware ...
  • 6 me toos
  • 9 replies
  • Question
  • Answered
Photo of pkwalker1
Refund
I would like a refund. I have just purchased your app only to discover that it does not block websites on privacy browsers such as duckdu...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of donp
How do I turn off permanently the email address blocking?
the blocking of my outgoing email because it contains my email is driving me crazy. I use my PC for business and need to have my email a...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of sbunce
billing
I was billed to renew Micro Trend antivirus on 2/6/18 and 0n 2/8/18 for the same ting micro trend yearly service. I was billed twice for ...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of samfeinsilver
how do I disable the blocking of phone number transfer for certain web sites like AT&T (Trend Micro Maximum Security)
Every time I log into the AT&T site and attempt to pay my bill Trend Micro blocks my attempt to get to the bill pay section with some mes...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of Tom Emmelot
Why Firefox slowdown
Hello Team, This time a question from me, I noticed a slow start of Firefox! If I start Firefox at the moment, it takes 8 seconds before...
  • 4 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of paulscaruana
when i open main console it is saying my protection is disabled and to re start computer i did that but som error message
protection disabled re start computer to fix this problem i did that still same problem main console i have no control to either do a ful...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of Stephan
Firefox slowdown
I have the same issue. Slow Firefox start and for new tabs also. I see high cpu usage of coreServiceShell.exe during this time. It occur...
  • 2 me toos
  • 10 replies
  • Question
  • In Progress
Photo of ellen.walsh
Issues with start up
When I start my computer Trend Micro does not load properly.  It takes multiple attempts to get this to run.  I have worked with the Geek...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of geordieboss
I'm getting more & more pissed off with your persistent invasive spam, I will renew when it pleases me, if this continues I will NOT renew.
I'm rapidly getting more & more pissed off with your persistent invasive spam, I will renew when it pleases me, if this continues I will ...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of ircil56
100% Disk Usage
100% Disk Usage Problem: High disk usage using Trend MicroTM Antivirus+ 2018, 100% for many minutes at a time intermittently on Win10, D...
  • 1 me too
  • 17 replies
  • Problem
  • In Progress