Conversations

Conversations 1 - 20 of 84
Photo of dmbleess
How do I restore vault data after an upgrade installation? I found the location of the encrypted files. They were not migrated.
There used to be a way to recover files back into vault. They were backed up at the new install but they were not imported. The new vau...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of charleslehman01
Windows 10 cannot determine status if Trend Micro is running.
Windows 10 Home (64 bit) on Dell Desktop (I5 Processor with 16GB RAM)Trend Micro Maximum Security (Version 12.0.1226)Windows Defender Sec...
  • 2 me toos
  • 20 replies
  • Problem
  • In Progress
Photo of mickey limon
Updates on some issues with Scanning and Trend Micro program turning off
Hello Everyone, Here is the updated solution as of 8:00 PM PST for the issue with Trend Micro Security automatically turns on/off duri...
  • 4 me toos
  • 31 replies
  • Article
Photo of efh_7394
Update notification option over automatic updates
The one thing that always gets on my nerves with Trend Micro is the automatic updates. I understand why it needs to happen. But it makes ...
  • 1 me too
  • 2 replies
  • Idea
  • Not Planned
Photo of ircil56
Nearly Constant 100% Disk Usage For Several Days on PC (Trend File MBG.db)
* Nearly constant 100% disk usage for several days. * Reboots don't help. * Top file being written as per Resource Monitor under System...
  • 2 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of RichOnTheLI
PC and Internet Issues being caused by Trend Micro Software
For the past couple of days, I've noticed my PC and Internet to be running really slow. After playing around with the computer, I think t...
  • 1 me too
  • 4 replies
  • Problem
  • Solved
Photo of uniquemaw
unable to log on to my password manager
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of SEAMANALAN
REPLY TO AUTOMATIC RENEWAL QUESTION
Someone somewhere in this Forum asked a question about how to find out when his subscription would end. I clicked REPLY on my email & wou...
  • 1 me too
  • 1 reply
  • Idea
  • Not Planned
Photo of ajensen34
Ever since The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I remove all of Trend Micro?
The Geek Squad installed Trend Micro Internet Security on my machine it's been very slow. How do I  remove all of Trend Micro??
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of ksmith
sometimes web page rating does not work
90% of the time web page rating works just fine.  Sometime, however, it does not work.  Why is this?
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of xzz
When we get trend micro 15.0 product?
Hello Summer is arriving and as our old tradition, I believe 15.0 is coming soon. So, do you have some news about the new product? Is the...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of ronsouthern23
Serious problem with Trend Micro renewal system.
I purchased the two year subscription renewal for Trend Micro Maximum Security PLUS Ultimate Service Plan on 4 August (Saturday). I used ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of claudiu_botezatu
Version 12 a dissapointment
Hi, Just installed v12 on a still valid key. Overall it is a disappointment compared with v11. 1. RAM usage: after installation and af...
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of quaranaa
program will not install
installer will not run
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of tmk_9
how to reinstall trend max internet security, after an uninstall
micro tech guy said he had to uninstall trend micro in order to update to win 10 1803, from win 10 1709, which did not work, so I need he...
  • 1 me too
  • 4 replies
  • Question
  • In Progress
Photo of jareth_2005
For 10 minutes after I boot Trend Micro puts my disk usage at 100%.
For 10 minutes after I boot Trend Micro puts my disk usage at 100%. Running Windows 10
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of alanfsweet
Scanning/filtering running 100% time. Dragging performance down. How do I cut it back?
Disk access from scanning and filtering have pegged the limit.  How do I limit?
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of RGill38
I was just hit by a virus, had to have it fixed by another company, why was this not noticed by Tred Micro?
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of jdharry
Scheduled Scan is NOT working
It appears as if the Scheduled Scan is NOT working. I've looked for info on the site, bu they just keep pointing to screen savers and hi...
  • 2 me toos
  • 6 replies
  • Question
  • Answered
Photo of quaranaa
when I tried to reinstall the program it would not accept my serial number
I have been having problems with the program shutting down by it self. You recommended I uninstall and reinstall the program. I did this ...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress