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how can i confirm that my trend micro subscription has updated from vista to windows 7

My computer was recently upgraded from windows vista to 7. am i still protected?

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13

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Will my Password manager be renewed with my Trend Micro Maximum Security renewal?

I do not know whether my Trend Micro Maximum Security account also includes Trend Micro Password Manager or if Password manager is a separate account.

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30

2

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How do I check an external hard drive for viruses

Hi there I am interested in finding out how I check particular drives including external hard drives using this new product I have purchased. I am used to being about to go in and select a drive to scan in addition to the usual scans.

Question

49

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How do I claim the $40.00 cash back via redemtion

Purchased Maximum Security 10 from JB Hi-FI, catalog dated 12/5/2016-25/5/2016 advertising $40 cash back via redemption. Just wondering how to claim this and if there is a link to go to. I have bought two of these on Sat. 15/5/2016.

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46

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Renewing online

I renewed online and am still getting messages that I am expired, so I renewed it again. Now I am good for two years but why am I still getting message? and was I suppose to run something to get it to cover my pc?

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8

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My camera (Canon EOS T3) and webcam are being blocked

I CAN NOT IMPORT PICs FROM MY CAMERA. I STATES THE CAMERA CAN NOT BE FOUND.

Problem

195

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How to transfer my Subscription to my lap-top?

My subscription for trend micro is current but my hoeme computer is no longer working. Can I transfer my TMS to my laptop. The disc I have is not working.

Question

22

3

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Rescue Disk hangs at 92%

I downloaded Trend Micro Rescue Disk. When extracting the image, it hangs at 92%.  I've tried it several times, and re-downloaded thinking that perhaps I had a bad download.  When I first double click on the image, I get prompted to allow ActiveX to run.  Perhaps there are settings

Problem

20

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How to stop the notification of data theft protection

I have data theft protection turned on - I have only selected my telephone number and 2 credit cards. I get pop-ups from Trend Micro every 10mins - it interrupts my typing and is annoying - how can I stop the notification and just let it do its job in the background?

Problem

64

2

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Unable to help with your Passwords????

Password Manager wont open

Problem

20

1

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Unable to install Trend Micro on my android phone

I can't install the trend micro on my android mobile phone. can anyone help.I have a Galaxy duo phone

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182

1

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Trend Micro & Mozilla Nightly 64 bit for Win 10

Trend Micro Toolbar is missing in Mozilla Nightly 64 Bit for Windows 10. Checked the "Add-Ons" and it is not listed at all so I can't enable it. Nightly is also not listed in the Trend 'Social Network List'. I also can't get it to use Mozilla Nightly for privacy checks instead of Microsoft Edge. Is

Question

26

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Where can I ask a person a question about Trend Micro?

I already own it. I am having trouble with it.

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6

1

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Does Trend Micro send out Monthly PC Health and Security Reports?

I received a  Monthly PC Health and Security Report email. I would like to be certain it is safe before continuing with the links and "signing in"

Question

14

1

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how do i remove adware?

adware removal from google chrome

Question

31

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UID does not comply with IMAP standard

I keep getting a Message, "Your server reported a UID that does not comply with the IMAP standard. This typically indicates a server bug. Details are MsgSeqNum 2388, New UID 742145. Prev UID: 742141, Next UID: 742145. Protocol: IMAP Server: imap.comcast.net Port: 993 Error Code: 0x800CCCDC

Problem

108

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how do i turn off the green check color seen over all the links a page or email contain?

this is really annoying. i see a lot of areas inside a page or email highlighted in green. i would only like Trend Micro to let me know when there is a suspicious link only, but not changing the design or layout of anything i receive or view. then if i turn off the security, i get no security.

Question

1.4K

4

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A Quick Scan takes a long time

Doing a Quick Scan has suddenly started to take a long time, can you fix!!.

Problem

41

2

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How do I call someone at Trend Micro?

I don't have 3 computers any longer but am paying for 3

Question

7

1

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Unproductive Windows 10 start up loop

My HP laptop has a start up malady. I cannot get it started in any way. it has been operating under windows 10 for 2-3 months now. I am about to reinstall windows then from an external drive but wondered if Trend Micro could help me resolve the issue or help me troubleshoot without losing my files.

Problem

42

1