T
Neophyte

Neophyte

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1 Message

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100 Points

Monday, July 8th, 2024 9:23 AM

Cancel renew now or set up auto-renew in the existing subscription

I bought five devices for a new maximum security subscription, but my old subscription allowed for ten devices. I have tried following all the provided links to cancel the renewal on my end, but I cannot find any button or option to turn it off or cancel it. The only page that mentions the renewal only shows me the number of days left on my old subscription, which is still active. I am unable to cancel renew now and set up auto-renew, so I would like it to be removed.

Brand User

Trend Security Expert

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36 Messages

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770 Points

15 days ago

Hi @topbranda1 ,

Welcome to Trend Micro Home Users Community!

Upon checking, your old Trend Micro Maximum Security subscription for 10 devices will not be automatically renewed as it expires on August 22, 2024.

Rest assured that neither of your subscriptions is setup for automatic renewal on our end as we believe these are purchased through a retail store.

Also, we don't have an option to remove the Renew Now and Setup Auto-Renew functions from your Trend Micro Account and is meant to be there by default as this allows you to renew the subscription when it's expiring or to setup auto-renew as you see fit.

Hope this helps!

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