Y
Neophyte

Neophyte

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6 Messages

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200 Points

Friday, July 5th, 2024 2:49 AM

PwM

First PwM loading time is too long, approximately 45sec to 55sec. Something to do with Trendmicro server? Now loading time is back to normal.

Now PwM can to auto complete the login I have to enter username and password manually.

Next is PwM keep flashing when I login to my bank account. I cannot loging in manually until I disable PwM.

During the long login period PwM can auto login even to my bank account.

When I tried to chat with TM, it took too long for them to reply and I wonder if they are really still there. I wasted far too much time on the chats and the still can't solve the problem.

Many thanks to those who can help me solve the problem if not I will ask for a refund.

Brand User

Trend Security Expert

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114 Messages

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2.3K Points

19 days ago

Hi @yewhyin,

Welcome to Trend Micro Home Users Community!

This thread is set to private to safeguard personal information.

I've checked the existing support case here on our end and I've watched the short clip of the issue and noticed that the login page of the site is blinking, however there is only a portion of the screen on the clip so I cannot confirm if the UI of the Password Manager is blinking as well.

Have you tried other browsers to check if it has the same issue?

Can you provide the exact steps on how the issue is occurring on your end so we can try to reproduce it on our end?

For initial troubleshooting, you may try the steps below.

Turn off Block third-party cookies.

    1. Open Google Chrome.
    2. Click ⋮ at the top right.
    3. Scroll down and click Settings.
    4. Click Privacy and security.
    5. Click Third-party cookies.
    6. If Block third-party cookies is selected, change it to either Allow third-party cookies or Block third-party cookies in Incognito mode.

You may also check How to automatically sign in to websites with Password Manager | Trend Micro Help Center

Note: Some websites implement their own security measures that prevent apps like Password Managers to function properly. This is very common on banking websites.

Can you also check if you have any Auto Refresh Extensions on your browser?

Thank you.

Neophyte

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6 Messages

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200 Points

@tm_karl​ The UI of the password manager is not blinking. Now it seems it blinked once and the ID and PW is loaded but it does not open the site, I have to click login. Having to click login is only for some sites and some don't load the ID and PW, I still have to manually do so. Is someone working on PwM maintenance now?

Neophyte

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6 Messages

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200 Points

BTW,

Block third-party cookies is changed to Block third-party cookies in Incognito mode and no effect at all.

Brand User

Trend Security Expert

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115 Messages

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2.4K Points

Hi @yewhyin,

It is still a normal behavior for Password Manager when it doesn't automatically login on some sites. This is because of how some websites are created. 

We also want to confirm if you're using an extension that auto refreshes the page and if the same issue happens on other browsers.

Brand User

Trend Security Expert

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140 Messages

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3.3K Points

Hi @yewhyin,

Please provide the URLs of the websites where automatic login isn't working so we can investigate their compatibility.

Since you mentioned you already uninstalled McAfee, please check if WebAdvisor by McAfee has also been removed. Ensure that the browser extension associated with it has been deleted as well.

Additionally, please follow these isolation steps:

  1. Try using another browser such as Microsoft Edge or Firefox to see if the issue persists.
  2. Confirm that Chrome is up to date by clicking on the 3-dots > Help > About Google Chrome.
  3. Conduct a speed test while experiencing the issue and perform another one when the internet is functioning properly.

Please inform us of the outcome.

 

Neophyte

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6 Messages

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200 Points

PwM is loading but still cannot login automatically. The Settings/Others/Always sign into websites without asking already ticked

Some the many sites are:

https://www.fedex.com/secure-login/en-sg/#/login-credentials

https://ideal.dbs.com/loginSubscriberv2/login/pin

https://mydhl.express.dhl/sg/en/home.html#/createNewShipmentTab

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