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Quarantine

Hello,If something is moved to Quarantine, if I want to restore it , will be restored but still will be displayed as "quarantined".After 6 months , you will not remember if the item in "Quarantine" was restored or not.The item restored should be marked as "restored" rather then continue to mark is a

Question

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Answered

 • PC Security

39

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Install updates

Why my computer needs more than 1 hour to install the updates? Is it normal?

Problem

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Resolved

 • PC Security

38

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Top Scams and Phishing Schemes of the Week | Selfridges, Wells Fargo, Apple ID, Netflix, and Mercedes-Benz

  Scammers are everywhere. They will attract you with their tricks and attack you with their schemes. Don't give them a chance!   This week, our Trend Micro Check Team found a large number of scams to watch out for!     Fake Selfridges “Partnership” Email Scam  

Article

 • PC Security

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Apps not opening when Trend Micro running

I have a Samsung S21. Over about the last 4 weeks several apps fail to open when Trend Micro in installed (eg. BBC Sounds, Facebook, DuckDuckGo).If I Restart my S21 the apps work for a short time but later won't run properly.If I uninstall Trebd Micro the apps run OK.

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 • Mobile Security for Android

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Can't Disable Notifications nor Banners Andriod

Using phone navigation set to always be on top. VPN notifications disabled. Banners turned off. While driving, Banners cover navigation.  Sometimes the app opens to show that other apps don't have VPN protection!Dangerous!  Need to close the VPN app and switch back to navigation whil

Question

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Answered

 • VPN Proxy One Pro

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photo vault

I want to store my photos in a secure vault (encrypted and secure) Trend Micro does not have this feature. We will be glad if you add it. Sorry for the translation.

Idea

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 • PC Security

25

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Official Solution

Closed

Strange trend pop up about downloaded files

When I open Chrome for the first time on log in, I have a trend pop up that comes up telling me that there are no threats found in some downloaded files. It lists the files, but these are not files I have downloaded. I can't find them when I search the file names in my computer. Any suggestions?

Question

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Answered

 • PC Security

137

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Two continuous pop ups.

I am receiving two continuous pop ups from Trend Micro. One says "FILE REMOVED" and list the file as 5ab383.lnk. The other "ALL THREATS RESOLVED". I close each but it comes back immediately. I disabled then enabled my protection, restarted my system but it keeps popping up. I have Antivirus+ and I a

Question

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 • PC Security

34

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Verificação agendada

Não ah verificação agendada no android

Question

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Answered

 • Mobile Security for Android

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Fazer varredura em dias marcados automatico

Falta na trendmicro para estar no top mesmo é Fazer varredura do sistema automatico em dias programados e iliminar logo nos ficheiros de transferência. Só deteta quando fazemos manualmente a via de remover logo como o kasparesky

Idea

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Replied

 • PC Security

18

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Shipping Scams of the Week | BHL and USPS

  We all love shopping online, from gadgets and clothes to home essentials and appliances. Nothing can make our days brighter when we received our parcels. The hassle-free of having it delivered right in front of our doorstep is a major convenience!    This week our Trend Micro C

Article

 • PC Security

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End of Support for Internet Explorer and your Trend Micro Security Program

Hi Everyone, Internet Explorer 11 (IE 11) reached its End-of-Support on June 15, 2022. This means IE 11 will no longer receive any security updates and Microsoft 365 apps/services will no longer work with IE 11.Internet Explorer users are recommended to upgrade their browsers to Microsoft Edge for a

Article

 • PC Security

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Tengo problemas con protección web y pagos móviles

Problemas con protección web y pagos móviles se desactiva no logro activarlo cuando logro activarlo a los 5 minutos se sesactiva

Problem

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Resolved

 • Mobile Security for Android

18

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Any way to scheddule TM to update imediately after boot?

I use my PC only 20-30 min every day; this is too short for TM to automatically update , so after 1 week I had no updates and I had to manually update.If I leave the PC ON for 2-4 hours TM updates, but would be nice to update immediately after boot.Any way I can create a task in Task Scheduler????

Question

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Answered

 • PC Security

74

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Web guard VPN affecting WhatsApp

With Web guard VPN turns on, unable to see the video, the screen is black colour and the other party seeing me in black colour while making WhatsApp video call, able to hear and communicate by audio during video call. Once web guard turns off, the video call resume normally.

Question

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Answered

 • Mobile Security for Android

39

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Renewal

I have an automatic subscription yet it appears my account has not been updated as it says it’s expired on the 29th May, yet the money came out of my account on the 26th April. Why hasn’t  it updated?

Problem

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Resolved

 • Mobile Security for iOS

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How to determine if or what has hacked my accounts

I first became suspicious when finding Winstron Neweb Corporation software on a new router and suppliers adamant they do not use that company. how does trend micro possibly create me a Japanese name after reinstalling the app after a factory reset. Very obvious someone’s watching over my wifi and sc

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 • Mobile Security for iOS

94

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[Travel Scam Alert] Watch Out for These Fake Airbnb Websites!

The days get brighter instantly when we think of vacation, we look forward to book the best hotels, enjoy the pristine beaches and spend quality time with our family and friends! But before we get too excited and switch to Vacay Mode, did you know that scammers are also excited to join you?  

Article

 • PC Security

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Vault Passwords when using multiple computers

I use Trend Micro across several computers and use the Vault on each of them. To date I have used the same Vault password on all computers. If I report one computer stolen, Trend Micro  asks for my email address and vault password, but does not seem to ask which computer vault I wish to seal.If

Question

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Answered

 • PC Security

34

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Mozilla Firefox browser securiy & protection

Seeing that TM offers no appropriate cyber security for Mozilla Firefox, which competitor's product do you recommend for Mozilla Firefox Windows 10 users ?

Question

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 • PC Security

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